I checked in to this hostel and was discusted. I walked in to an empty front desk, waited 10 minutes to be greeted,then when I was finally greeted I was told another price then I was quoted over the phone. I was told the room would be 33.00 a night on the phone and was asked to pay 47.00 when i arrived. Luckily I had my booking number so they honored the quoted price.(how gracious) After a being checked in I was lead up stairs to be shown my room, we passed a dead roach on the stairway.I was shown where the bathrooms were,I was told about the free breakfast in the cafe and also invited to a free dinner the owner was having in the cafe! So when the employee left I had a look at the room. The beds have no mattresses, the have thin pads. I feel like they would be better described as yoga mats then beds. And they are placed on hard metal rails, it's painful. Then there are the lockers, they look like they came from an old high school. Most of them were broken and all of them were dented.I took a walk over to the bathroom and found 2 stalls for the entire hostel. the bathrooms did not even have sinks to wash your hands. The shower stalls had no locking doors and if you were bathing all you have between you and the rest of the hostel is a simple plastic sheet. Looking in the shower I saw roach number 2. I decided I would not stay at this hostel, the filth and lack of proper beds was not something I wanted to deal with. I went to the front desk and found a sign telling me the staff was down in the cafe for a party. So I made my way to the cafe (now,this was the dinner the staffer invited me to) The moment I walk in I was yelled out (this is a staff only event!) I said I need to check out! Go upstairs yelled a voice from the back of the room. I went upstairs and a few minutes later the employee that checked me in asked me why I wanted to leave, I said I did not want to get into it but I would like a refund and I would be on my way. He told me I would have to go down stairs and talk to the owner. After my last trip downstairs I did not want to go back.When the owner finally came up to talk to me he asked why I wanted to leave..I told him about the bugs and the small mattress pads and he said well lets have a look. grabbed a flashlight and went upstairs! When he came back he told me that he found no bugs and that I had made some serious accusations! I said "I would just like my money back and I will be on my way" he told me that there was a 24 hour cancellation policy and that I would have to pay for 2 nights! I was only in the hostel for 10 minutes before I had seen enough filth to cringe! I wound up only paying for the night(which is still bogus!) but in the end I won, I found a much nicer hostel (hi-boston on stuart street) That is brand new has tons of amenities and a great staff for less money! I would avoid this hostel, and from the way the owner runs it I doubt it will be open much longer anyway.
- Official Description (provided by the hotel):
- Friend Street Hostel is Boston's friendliest hostel! We provide clean, safe, inexpensive accommodations for travelers to Boston, Massachusetts. Friend Street is centrally located and close to all Boston hot spots and attractions. Locally owned and operated, Friend Street offers friendly atmosphere and many amenities. Amenities include: free breakfast, free wi-fi, free maps, luggage storage, kitchen, 24-hour reception, free linen and laundry facilities to all guests. Travelers are sure to make new friends at Friend Street Hostel! ... more less