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“Great location and Friendly Staff”

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Beacon Hill Hotel and Bistro
Ranked #72 of 83 Hotels in Boston
Certificate of Excellence
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location and Friendly Staff”
Reviewed 13 January 2014

As for a hotel rooms, clean, simple and warm (enough to keep the December chill at bay!).

Great location for walking tours of Boston with Boston common around the corner.

Staff were immediately friendly and acquainted us with the area through tips and recommendations.

Breakfast (included) was a great way to start to the day, home made muesli, fresh omelettes and waffles were top class. Always a good atmoshphere in the bar and restaurant.

Thoroughly enjoyable trip. Would be happy to return.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GWH77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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221 reviews from our community

Traveller rating
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    70
    23
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    6
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 November 2013 via mobile

Well situated to choice sites in Boston. That's about all I can say that's positive. The food in the restaurant was "ok" but we had to wait for almost an hour for one meal. And, no preference was given to hotel guests with respect to eating arrangements. We called for reservations and we're given reservations for 8.30 pm. We dropped into the restaurant on the off chance that they had an opening and were immediately seated. Otherwise, we would have had to find a place to eat elsewhere. (There are plenty of restaurants in the area-and good ones at that. )

The rooms themselves were small. Neither the hair dryer or the bathroom fan worked. No safe in the room. And the rooms were cold...drafty. Close to the street so was awakened each morning around 5.00 am from garbage trucks making their daily rounds.

No fitness facility.

After check out our luggage was "stored" in a hallway that anyone could have gained access to as they didn't have any place to put it. Not impressed.

By all means visit the Beacon Hill area. It's delightful and charming. Just find another place to stay when you're there.

Stayed November 2013, travelled with friends
Helpful?
Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N. Lincs. U.K.
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 November 2013 via mobile

The hotel is well located, but we don't think it gives great value for money. The double room was reasonable size, if a little tired, with a comfortable bed. The towels could be bigger, the bathroom better equipped with shower gel (one for each person) etc. The reception was not that welcoming, the breakfast was good and the waiter was great. Not once were we asked if we had had a good stay or if the room was ok. Customer service needs some work. Would we return? No, we would try somewhere else. My wife wants to give 2 stars, but we think it just scrapes over 2.5!

Stayed November 2013, travelled as a couple
Helpful?
Thank JohnDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bar Harbor, Maine
Level Contributor
70 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 5 November 2013

We recently stayed at the Beacon Hill Hotel and Bistro in Boston to attend a concert. The location can't be beat for walking tours of Beacon Hill, the Common and financial district. Parking is easy at the Boston Common Garage. While we ate at the restaurant many moons ago, we were eager to try this boutique offering.

The concept is excellent -- small hotel and French bistro downstairs. Nothing large, garish or corporate about it. They have a cute little bar off the lobby. The rooms are nicely decorated, but on the smaller side.

Execution is somewhat flawed however. Our welcome was not overly warm or informative. The bedspread had stains on it. Hot water from the bathroom tap is scalding hot - not safe. Breakfast is included with your rate, but the waitperson seemed overly busy to be warm and welcoming. The food was OK....large portions but nothing extraordinary.

I'd stay there again, but they need to pick up their game a notch.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BaHaBa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 November 2013 via mobile

Fab location!

We paid for a King room but got a Queen. When we asked we were told rates had increased since booking so same money and less room! Felt they should honoured booking. We did not want a fight on holiday.
Room was very noisey.

Breakfast was great but service was slow.
Evening meals in Bistro were good but again very slow service.

Overall a good stay and the location is beautiful.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SJHawkings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 October 2013

My husband and I stayed at this hotel in August for three nights, and loved the experience! The location of the hotel is in the heart of Beacon Hill, centrally located within walking distance to everything, yet secluded, and not noisy. The staff including the two wonderful waiters serving us at the restaurant, and the helpful hotel manager at the front desk were all extremely friendly and very professional. The food was awesome, too, and we absolutely loved our room!

Room Tip: This small boutique hotel has three floors. We had our room on the third floor, and were not disturb...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GlobeTrtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holland, Michigan, United States
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 October 2013 via mobile

Great location and service. Clean room, comfy bed. Was noisy in very early a.m. As deliveries are made by trucks on the streets below. Bistro had great food-service was a little slow. Overall good place to stay!

Stayed September 2013, travelled as a couple
Helpful?
Thank Carmen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beacon Hill Hotel and Bistro

Property: Beacon Hill Hotel and Bistro
Address: 25 Charles Street, Boston, MA 02114
Phone Number:
Region: United States > Massachusetts > Boston > Beacon Hill
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#52 Family Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Beacon Hill Hotel and Bistro 3*
Number of rooms: 13
Official Description (provided by the hotel):
Only a few short steps from the Boston Common and Public Garden, the intimate Beacon Hill Hotel & Bistro is the perfect downtown boutique hotel for discriminating travelers – business or leisure – who would like to make the elegant and prestigious gas-lit streets and brick sidewalks of Beacon Hill their own, without giving up the comforts they expect. The hotel's highly-lauded and award-winning restaurant, Beacon Hill Bistro, has emerged as a true regional culinary destination. ... more   less 
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Also Known As:
Beacon Hill Hotel
Hotel Beacon Hill

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