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“Family Vacation”

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Best Western Plus Boston Hotel
Ranked #70 of 83 Hotels in Boston
Exeter, United Kingdom
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Family Vacation”
Reviewed 18 August 2014

I was initially concerned about staying in this hotel after reading some of the reviews. In essence I have to say I was extremely impressed with our stay at the Roundhouse. The staff without exception were extremely friendly, professional and helpful. We are fortunate to be in the USA for a month and as such we have stayed in 10 hotels in total, the Roundhouse provided the largest hotel room by far, this was well appointed and provided everything we could need. The room was cleaned very well and the beds comfortable. In order to remain objective it is appropriate to comment on the potentially negative aspects of our stay. In context these are minor in the grand scheme of things. For instance the safe in our room was inoperable, the bed linen was not the best quality and on Sunday 27 July the shuttle service, which was otherwise very good let us down twice on the same day, on both occasions it was the return trip.On one of those occasions by more the 25 minutes late(despite getting there early)which meant we ended up having to get a taxi back. In all I would recommend this hotel and would stay there again.Okay the location is not great, but the positives, of which there are many far out weigh any negative issues.Thank you Roundhouse for a great stay.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Darren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
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Boston
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 18 August 2014

We were pleasantly surprised by this Best Western. It was about $100 cheaper than other Boston hotels we were considering and had free parking and free breakfast! Comfortable, clean rooms, helpful staff, shuttle service. You are on the outskirts of the city and not in the best neighborhood, but good enough and still in Boston so really quite convenient to everything. (We took a taxi to Fenway Park for $11 and there was also a bus right in front of the hotel that was an option as well.) Good experience overall and a valid choice for staying in Boston without spending hundreds of dollars.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank BostonChloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Front Office Manager at Best Western Plus Boston Hotel, responded to this review, 6 September 2014
Thank you for your review. We hope you enjoyed Boston and will think of us when you return.
Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, New York
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 August 2014

This hotel was quite nice. We got a good deal on the room because we waited til two days before going to book. I had read the reviews and was a little concerned about the location. It's not in the greatest section of town but once inside it was nice. Staff was very friendly. The room was nice, large and clean. We had plenty of space for myself, my husband and out two little girls. There was even a small living room area with a couch. I would definitely stay here again and would recommend it to others.

Room Tip: We stayed on the first floor adjacent to the front desk. It was convenient with our kids because we...
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank les91178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Best Western Plus Boston Hotel, responded to this review, 16 August 2014
We are happy you enjoyed your stay in Boston. Please think of us when returning!
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014 via mobile

While I have to say the staff was very professional and tried to be as helpful as possible, the accommodations left much to be desired. Our first room had broken lamps, and the toilet was running. The staff attempted to fix the running toilet only to discover greater problems. The next room had a water leak as well, flooding the carpet as we slept. Again the staff acted quickly to move us. The last room was supposed to be an upgrade, but there were missing light bulbs in the ceiling, a piece of a broken plug stuck in the power receptacle by the couch, and the refrigerator did not work. The staff did not, or were not able to, address these issues.

I do understand from reading other reviews that the hotel is due for remodel within the year. Hopefully that will address the problems we encountered. Lastly, I would recommend that the hotel change the eggs as the are really not very good. The rest of the breakfast is adequate.

When traveling to Boston again I am not sure if we would stay at the hotel again, but I would have to see the changes made by the renovation. Again the staff was considerate and very nice if not able address every issue.

Stayed August 2014, travelled with family
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Delft, The Netherlands
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 August 2014 via mobile

The rooms are quite spacious and have a not every day layout (in a positive way). The hotel is situated at the wrong side of the border between the positive and the depresing area of the town. From the hotel to the Long Warf is a more than a one hour walk. Walking back in the evening should only be considered if you are very self confident. The shuttle bus only goes to several metro stations and not to the historic center.
The parking lot is complementary and is situated adjacent to the hotel. The WiFi is excellent.

Stayed August 2014, travelled as a couple
Helpful?
Thank Al W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericton
1 review
Reviewed 12 August 2014

This was a great hotel for the location...there were several shuttles available throughout the day to take guests to a variety of subway locations. The room was large and comfortable. Our only complaint was that the air conditioning didn't seem to work...wasn't much of a problem for me but my brother found it very warm for sleeping. The hotel staff were very helpful. My only complaint would be the location is about a 10 minute walk to an eating location (other than the pizzeria across the street) and the neighbourhood wasn't the best...however, we did walk to a local restaurant and everything was fine.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Best Western Plus Boston Hotel, responded to this review, 16 August 2014
Thank you for choosing our hotel we hope you enjoyed Boston.Hopefully you will come back and visit soon.Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond Hill, Canada
Level Contributor
86 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 August 2014

I was skeptical at first, due to its location and building architecture; but once I got into my hotel suite, I was impressed. Full Queen-sized bed with TV, with an en-suite bathroom, a closet with drapes as a door, a decent sized living room area with separate TV, and a tiny, but usable kitchenette. For the cost of about $180 per night, it felt pretty safe and it was a comfortable hotel.

There was free continental breakfast every morning with a decent variety, free parking, and free Wifi but did not work.

When we first got into the hotel suite, our air conditioner did not seem to be working. The front desk was quick to send someone up to fix our problem.

One problem with this hotel is that it is right on a busy street, so loading and unload luggage from a car is difficult especially during busy traffic hours. Their curb also does not make it any easier to move their luggage trolley.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Karmen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, Manager at Best Western Plus Boston Hotel, responded to this review, 16 August 2014
We are happy you enjoyed your stay here . Hopefully you enjoyed Boston as well.We look forward to seeing you in the near future. Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Boston Hotel

Property: Best Western Plus Boston Hotel
Address: 891 Massachusetts Avenue, Boston, MA 02118-2607
Phone Number:
Region: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Boston
#55 Business Hotel in Boston
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Boston Hotel 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western

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