When I checked into the hotel, the clerk demanded to see photo ID. When I declined, he got all huffy and told me it was to prevent credit card fraud. I explained that demanding to see photo ID violated the credit card merchant agreement. He didn't seem to care. What was particularly odd was that I had pre-paid for the two night stay, so I was handing over my credit card only to guarantee payment on incidentals (like the mini-bar that no one touches, I suppose). I complained to management, which replied that the policy was to prevent credit card fraud, but they completely ignored the fact that they were violating the terms under which they are allowed to use credit cards. If they are ignoring these (really rather important) rules, you have to wonder what other rules they are ignoring. If they think it's OK to put their guests in danger of identity theft (which is why they aren't allowed to ask for ID), maybe they are cutting corners with fire safety, too? Maybe they don't thing that building codes are something they need to comply with?
Two other complaints: the motto for this property is "Inspired by Design". The rooms are certainly distinctive, and while the decor is easy on the eyes, it is anything but practical. For example, my room had a wing-back chair that had all sorts of wacky odd proportions that made it look like something out of Alice in Wonderland. The problem with this is that it also made the chair really uncomfortable to sit in. There was also a bed spread that looked like it was covered in feathers, but you had to wonder how they keep this thing clean - dry clean after every guest comes through? The bathroom had very clean, simple lines, but that meant there was nowhere to hang your towels after you used them. Your average Marriott may never be featured in Architectural Digest, but you'll have a more comfortable stay.
Finally, the location on Tremont Street was convenient for the T, but at night it can be a little seedy, with lots of teenagers and panhandlers hanging out nearby.
You're better off staying somewhere else.
- Official Description (provided by the hotel):
- The elegant Kimpton Nine Zero Hotel in downtown Boston is consistently named one of the world's best hotels by Conde Nast Traveler, and was recently voted Boston Magazine's Boston's Best Boutique Hotel. Nine Zero Hotel features impeccable service, sophisticated 4-star style, the new Highball Lounge and the perfect launch pad for exploring this historic city. The central location means easy access to Beacon Hill, Boston Common, Faneuil Hall and the Museum of Fine Arts, Boston. ... more less
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- Also Known As:
- 9 Zero Hotel - a Kimpton Hotel
- Nine Zero Hotel Kimpton