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“Hotel violated credit card merchant agreement (plus design nightmare)”

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Kimpton Nine Zero Hotel
Ranked #17 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
New York
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Hotel violated credit card merchant agreement (plus design nightmare)”
Reviewed 19 October 2011

When I checked into the hotel, the clerk demanded to see photo ID. When I declined, he got all huffy and told me it was to prevent credit card fraud. I explained that demanding to see photo ID violated the credit card merchant agreement. He didn't seem to care. What was particularly odd was that I had pre-paid for the two night stay, so I was handing over my credit card only to guarantee payment on incidentals (like the mini-bar that no one touches, I suppose). I complained to management, which replied that the policy was to prevent credit card fraud, but they completely ignored the fact that they were violating the terms under which they are allowed to use credit cards. If they are ignoring these (really rather important) rules, you have to wonder what other rules they are ignoring. If they think it's OK to put their guests in danger of identity theft (which is why they aren't allowed to ask for ID), maybe they are cutting corners with fire safety, too? Maybe they don't thing that building codes are something they need to comply with?

Two other complaints: the motto for this property is "Inspired by Design". The rooms are certainly distinctive, and while the decor is easy on the eyes, it is anything but practical. For example, my room had a wing-back chair that had all sorts of wacky odd proportions that made it look like something out of Alice in Wonderland. The problem with this is that it also made the chair really uncomfortable to sit in. There was also a bed spread that looked like it was covered in feathers, but you had to wonder how they keep this thing clean - dry clean after every guest comes through? The bathroom had very clean, simple lines, but that meant there was nowhere to hang your towels after you used them. Your average Marriott may never be featured in Architectural Digest, but you'll have a more comfortable stay.

Finally, the location on Tremont Street was convenient for the T, but at night it can be a little seedy, with lots of teenagers and panhandlers hanging out nearby.

You're better off staying somewhere else.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
9 Thank cjstephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager90, Manager at Kimpton Nine Zero Hotel, responded to this review, 25 October 2011
Dear Guest,

As you know we disagree with your assessment of your arrival experience (specifically in regards to any violations) but always welcome the feedback so thank you very much. As for your comments about your guest room again we thank you for your feedback. Again please do accept our apologies that you didn't feel properly welcomed and have a happy remainder of 2011.
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2,522 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (630)
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English first
Atlanta, GA
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 October 2011

We arrived here during the time for the complimentary afternoon wine reception and we were greeted at the front desk by a friendly staff person who asked us if we would like a glass of wine and when we said "yes" she brought it to us while we finished checking in! The entire time we stayed here (4 nights) we found the entire staff extremely warm and friendly and immediately helpful with everything we asked. Our room was fairly small, but very tasteful in a modern way and we had a large bathroom. The view from our room was an office building next door and it was so close, we could watch the people working there type on their computers. We were not there for the view, so it did not matter. The location of this hotel is fantastic. The weather was beautiful and we walked to all the sites in the historic district, including the entire freedom trail. It was also convenient for many good choices for dinner. I would definitely recommend this hotel to anyone sightseeing in Boston. Also, it is close to 2 subway stops and one day we took the subway (transferring to the commuter rail) to Salem.

Room Tip: Ask about the view, if it matters to you.
See more room tips
  • Stayed September 2011, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank vegeterian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
obriggs, Manager at Kimpton Nine Zero Hotel, responded to this review, 19 October 2011
Dear Vegeterian,

Thank you for writing a review and for recommending our hotel to other travelers! I'm glad you got to enjoy a glass of wine at check in and that you took advantage of our prime location and Boston's beautiful fall weather. Come back and see us again soon!
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San Francisco, California
Level Contributor
413 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 17 October 2011

What an awesome find! Great location right across from some of Boston's beautiful landmarks & a stone's throw from the MBTA (Boston Metro) Park Street station! Hubby & I arrived after 11pm and easily made our way from Boston airport to Park St station. The hotel was fantastic. I had been corresponding with Thomas the concierge before we arrived and he was exceptionally helpful and friendly answering my questions and helping me to plan our 4 day stay. Thomas had also assisted our request for a quiet room and a refrigerator all before we arrived! The room was lovely. Modern, sleek, tastefully furnished and welcoming. The only things we werent in love with was the queen size bed (tough when we're both 6 feet tall!) and the tiny shower cubicle! Again, tough to manoeuvre in and out of when it was a tiny square space with a door that pushes into that space barely giving you enough room to even get in! Trust me...you wouldnt want to be podgy!

As mentioned we arrived late and found that there was a tiny Boston bar/cafe across the laneway called Barracuda where we were able to get some seafood for a light snack before bed. Alternatively there is also a popular bar on Tremont St right across the road too.

We found the location to be right in the heart of everything. Boston is a great walking city and it
was easy to navigate to see the sights.

My best parting tip is a little cafe called 'Thinking Cup' on Tremont St opposite Boston Common (maybe 5-7 mins walk away) where you can get the most delicious Stump Town coffee made by the most expert baristas around! The cafe also does tasty sandwiches and breakfast and seemed to stay open later than 10pm most nights! Oh...and the Woodward Gastro Pub at the Ames hotel was delicious too! Great Napa Valley Wines (Sebastiani pinot) and ridiculously delicious duck flat bread & lamb breast with succotash! The lamb was incredibly good value at $23.

Ps....7 eleven was walking distance for basics as is the Loews Cinema in case you have time to catch a movie!

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Camnicsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 October 2011

Pretty nice hotel with a modern look and feel in a great spot. Easy walking distance to shopping a couple blocks away, short walk to the North End for great local Italian food, and a couple of different T-stops nearby to get around town quickly.

Service is excellent with 24 hour room service available. Room is decent sized and well appointed. It does still have a cathode ray TV which I find odd for this type of hotel class, but it was fine.

It's not a huge hotel so it never feels crowded, or there are long lines for checkout and there's also access to KO Prime steakhouse located downstairs.

Room Tip: Higher floors have better views
See more room tips
  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank nonrevver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
obriggs, Manager at Kimpton Nine Zero Hotel, responded to this review, 28 October 2011
Dear Nonrevver,

Thank you for sharing your experience with us! I'm glad you were able to conveniently manuever around the city from our location and that you enjoyed our in-room dining selections. We hope you will stay with us again if you plan on returning to Boston!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chippenham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2011

First hotel on our trip to New England. Very good. Fairly standard room for a city centre hotel (i.e. basic, relatively small, but clean and functional) and within easy walking distance of many city sights such as Quincy Market and the main Tourist Information office. Would not hesitate to stay at this hotel again

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 October 2011

After an incredibly trying road trip from New York (our fault for heading over on Labour Day weekend!), my husband and I arrived after 6pm (previous ETA had been 2.30pm!). Tired and jaded, we were greeted by the awesome staff, who took our car and bags and immediately brought me a glass of wine and my husband a beer...

This was just the start of their fabulous service. It was our honeymoon and we went to our room to find champagne and chocolate strawberries waiting for us.

We took full advantage of the great consierge service, listening to their advice on tours to take and letting them book us into restaurants they recommended.

The room was fabulous, although the gym was a little bit small. With a complimentary wine reception each evening, hotel Nine Zero was an absolute gem of an hotel, a small boutique feel in a large hotel- PERFECT!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RHLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
obriggs, Manager at Kimpton Nine Zero Hotel, responded to this review, 19 October 2011
Dear RHLM,

I'm so happy you got to experience such great service from our fabulous team and congratulations on your marriage. We couldn't be happier that you chose our hotel to celebrate your honeymoon! Best of luck to you both :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2011

This hotel was above my expectation. Hotel is in the center of most of the tourist attraction. The staffs are courteous and friendly. The room was clean and cozy.

  • Stayed July 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitdha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimpton Nine Zero Hotel

Property: Kimpton Nine Zero Hotel
Address: 90 Tremont St., Boston, MA 02108-4101 (Formerly Nine Zero Hotel - a Kimpton Hotel)
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Boston
#6 Romantic Hotel in Boston
#10 Business Hotel in Boston
#11 Luxury Hotel in Boston
#12 Green Hotel in Boston
#13 Family Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Kimpton Nine Zero Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
The elegant Kimpton Nine Zero Hotel in downtown Boston is consistently named one of the world's best hotels by Conde Nast Traveler, and was recently voted Boston Magazine's Boston's Best Boutique Hotel. Nine Zero Hotel features impeccable service, sophisticated 4-star style, the new Highball Lounge and the perfect launch pad for exploring this historic city. The central location means easy access to Beacon Hill, Boston Common, Faneuil Hall and the Museum of Fine Arts, Boston. ... more   less 
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Also Known As:
9 Zero Hotel - a Kimpton Hotel
Nine Zero Hotel Kimpton

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