I was under a lot of stress because my daughter (age 5) had to undergo surgery and needed a hotel that was close. After reading the reviews I booked a room then called and spoke to Patricia to explain the situation. She asked me to call when we were leaving the hospital so she could ensure a quick and comfortable arrival to our hotel room. Upon arrival we were all warmly greeted and immediately checked in. When we got to the room (which was extremely quiet, clean and breathtaking) their were many wonderful surprises awaiting which included cupcakes, balloons taped to the wall shaped as a smiley face, a little stuffed animal and a get well card signed by the whole staff of the hotel for my daughter. I was blown away! Who does this anymore? Nine Zero does and truly cares about their guests. They did EVERYTHING to accommodate us and because of their genuine kindness they will continue get our business. To Patricia and the entire staff of the Nine Zero Hotel…we thank you for truly caring. You deserve to be recognized! Next…a letter to your GM!
- Official Description (provided by the hotel):
- The elegant Kimpton Nine Zero Hotel in downtown Boston is consistently named one of the world's best hotels by Conde Nast Traveler, and was recently voted Boston Magazine's Boston's Best Boutique Hotel. Nine Zero Hotel features impeccable service, sophisticated 4-star style, the new Highball Lounge and the perfect launch pad for exploring this historic city. The central location means easy access to Beacon Hill, Boston Common, Faneuil Hall and the Museum of Fine Arts, Boston. ... more less
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- Also Known As:
- 9 Zero Hotel - a Kimpton Hotel
- Nine Zero Hotel Kimpton