The staff are incredibly friendly, polite, helpful. The hotel is very attractive. The location is fantastic. Bed is comfortable. Bathroom is good. Room was quiet. I stayed here in October 2013 and thought it was perfect. I stayed here again in May 2014 and was disappointed in several things. As another reviewer says, they've placed tablets in the guest rooms for the room service menu and all hotel info. Great idea but our tablet had been removed "for servicing" before our arrival and was not replaced during our four days there. This meant no room service menu. We requested hard copy, and used that to place our order, but it turned out 30 minutes after the order was placed that they couldn't bring our food because it was the wrong menu. No tablet meant no information about the hotel or local area. Requests for items (such as a menu or hangers) were met with enthusiasm and then never filled. The carpet had bits of trash on it when I arrived. Daily requests to have it vacuumed were met with gracious smiles and yet no vacuuming ever occurred and the same stuff was on the carpet day after day. There is so much that's positive about this place that it feels bad to have to find fault, but these problems should not happen at this price point, or if they happen they should be immediately corrected. Every member of the staff was a great pleasure to interact with, but there is some kind of breakdown as far as follow through. Hopefully it's just a blip and they will get the details ironed out as I really want to be able to give them five stars.
- Official Description (provided by the hotel):
- A thoughtful reimagining of what a Boston hotel can be, Hotel Commonwealth unhinges luxury from its traditional definition to bring guests urban vibrance and the ultimate in unscripted hospitality, right in Kenmore Square. That our stylish spot flanks Boston's beloved Fenway Park shines bright on its list of perks, as does being in easy embrace of the city's prominent academic, medical, technology areas. Offering notably ample guestrooms, an authentic "of-service" culture, and food so good even the locals are loyal, our hotel has distinguished itself as a Boston favorite. Newly conceived interiors remain faithful to the hotel's legendary welcoming feel, blending effortless style with considered comforts to create a relaxed urban destination. The result? A refreshingly real hotel where travel smart professionals and knowing influentials converge for inspiration and the unbridled joy of getting it right. This is Hotel Commonwealth. ... more less
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- Also Known As:
- Commonwealth Hotel Boston