We booked a "Deluxe Room" with a view overlooking Fenway Park in March a full five months before our planned arrival in Boston. After a very long journey including a transatlantic flight and a visit to my postgrad student daughter to deliver necessities for her unfurnished accommodation we arrived at The Commonwealth. The tarnished brass banistered staircase to the reception foyer did not augur well.
The hotel bar adjacent to the staircase was oppressively busy and noisy so I was looking forward to a quiet refreshing beer in our "Deluxe Room". This turned out to be a room for disabled guests which means oversized characterless bathroom (including previous guests hairs on the bath tiles), no view of Fenway Park and austere, spartan low quality furnishing with absolutely no welcoming features one would expect on arrival at a "Luxury Boston Back Bay Hotel".
There was bare electrical wiring, chipped unsightly furniture, poorly disguised access hatch,unsightly FIRE signs and sensors,no stopper in the bathroom sink, no tea or coffee making facilities and a TOTALLY empty mini-bar!
Before unpacking I called room service to order a beer, this arrived a full unacceptable 45 minutes later after I'd called again then given up hope and gone to bed.
My wife then in exasperation and barely concealed fury called the duty manager to complain and was informed that the hotel was full and we had taken the last room but would be upgraded the next day to a suite.
By way of apology the duty manager offered us complementary breakfast next morning. This was not great in a very large characterless dining bistro also open to the public.
Next evening when ordering drinks and nuts before leaving for a restaurant booking elsewhere the manager very kindly offered to make these complementary.
These arrived after 50 minutes without the nuts just as we were leaving.
The so called complementary breakfast was on the bill when we checked out and I had to request this be removed.
The young lady duty manager handled the situation well but the male duty manager (Jeff) on Sunday 24th was fairly inept at dealing with dissatisfied clients.
I have been on many 'boys' ski trips and golf trips, this hotel is ok for slightly befuddled male sports fans but don't dare bring your wife!
- Official Description (provided by the hotel):
- A thoughtful reimagining of what a Boston hotel can be, Hotel Commonwealth unhinges luxury from its traditional definition to bring guests urban vibrance and the ultimate in unscripted hospitality, right in Kenmore Square. That our stylish spot flanks Boston's beloved Fenway Park shines bright on its list of perks, as does being in easy embrace of the city's prominent academic, medical, technology areas. Offering notably ample guestrooms, an authentic "of-service" culture, and food so good even the locals are loyal, our hotel has distinguished itself as a Boston favorite. Newly conceived interiors remain faithful to the hotel's legendary welcoming feel, blending effortless style with considered comforts to create a relaxed urban destination. The result? A refreshingly real hotel where travel smart professionals and knowing influentials converge for inspiration and the unbridled joy of getting it right. This is Hotel Commonwealth. ... more less
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- Also Known As:
- Commonwealth Hotel Boston