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Embassy Suites by Hilton Boston - at Logan Airport
Ranked #61 of 83 Hotels in Boston
GreenLeadersPlatinum level
Ubon Ratchathani, Thailand
Level 6 Contributor
108 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“What is it about hotels at airports?”
Reviewed 29 April 2014

A shuttle bus will pick you up from the terminal. Our bus wasn't anxious to let us get on but finally he stopped. Check-in was a bit frustrating as the clerk seemed to be distracted. We got to our room and it was nice a sitting room with a table and love seat with separate sleeping room. I am still learning about all the fees, service charges and taxes on room service and such. The value is not there. There are no shops nearby the hotel so unless you have a car you are totally at the mercy of the hotels services. A bottle of 12oz water is $3 and if the machine does not deliver it might take an hour or more to resolve the issue of the devoured money.
The room was nice. I was happy with the room. The breakfast buffet was good. I was happy with breakfast buffet. It was a long trek to the room from the front desk.
The driver who took us from the hotel to the subway station was great.

This hotel is only good for convenience if you are flying in or out of Logan. Other than that I would find accommodations elsewhere.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DarwinND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 30 April 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our value, service, and appointment and we will use your comments as we continue to evolve our guests' experience moving forward. I do apologize everything was not to your liking. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Saskatoon, Saskatchewan
Level 3 Contributor
14 reviews
9 hotel reviews
Reviewed 28 April 2014

Because many downtown hotel rates are too high, I chose this hotel. It is a nice walk from the Airport T station, so it is easy to visit Boston from this hotel. The hotel is very close to Logan, so it works well for morning flights or late arrivals. It is a regular Embassy Suites, but without the window facing the atrium, which I don't miss.

  • Stayed April 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank CruiseJay7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 1 May 2014
Thank you for sharing your experience about our property. We appreciate your honest feedback and will take all your comments under consideration as we improve our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United States
2 reviews
Reviewed 27 April 2014

Had some issues with the smell of the hotel in general and one staff persons neglect of my requests but overall hotel is worth the price and location to the airport. Pool is nice and heated and jacuzzi is clean and good heat. Not steaming hot, around 100 degrees, which I personally like.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 1 May 2014
Thank you for sharing your experience about our property. We appreciate your honest feedback and will take all your comments under consideration as we improve our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 April 2014 via mobile

A very good example of an Embassy Suite hotel. Spacious rooms, impressive inclusive breakfast and friendly service.

The location is very convenient, fast and efficient pick up from the airport and only a few minutes drive to the airport. Virtually next door to the rental car centre.

Also very easy access to Central Boston. The T station is a very easy 5 min stroll across a pretty pleasant park with sports fields and athletic tracks. Nothing to be concerned about at all. A taxi back to the hotel in the evening was only around $20.

Special mention of customer service. We left our daughters jacket in the restaurant / bar, and due to an inability to find the key to the lost property the hotel posted this back to the UK for us. Impressive.

Stayed April 2014, travelled with family
Helpful?
Thank Geoff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 1 May 2014
Thank you so much for taking the time to provide your feedback. We greatly appreciate your kind words. We look forward to seeing you and your family again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 6 Contributor
251 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 24 April 2014

They can not serve the customary drinks at the Manager's Reception due to Massachussetts law so they could step up the snacks. They could have rooms ready with a 3 PM check in but that was partially my fault for having to cancel and then re-request booking due to plan change. We watched as no less than 6 customers immediately checked in and went straight to room. We were able to check in closer to 4:15 when I questioned and then was assigned a different room.
Now, with all of that aside, there is nothing in the immediate proximity of the hotel. We ventured out into East Boston, took in the local vibe, picked up a bottle of wine and went back for happy hour. The staff was more than friendly, the shuttle drivers were exceptionally helpful with T travel ideas as they only do airport and transportation center shuttles. Our room was excellent, and quiet. Unusual for an airport hotel. As a diamond member, I frequent Embassy Suites and with a few tweaks, this one could be a solid VERY GOOD and improve to an EXCELLENT.

Room Tip: Construction is current around the hotel on the east side but it did not seem to bother us on the we...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 30 April 2014
Thank you for sharing your experience about our property. We appreciate your honest feedback and will take all your comments under consideration as we improve our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bryan, United States
1 review
Reviewed 22 April 2014

This hotel is in a convenient location near the airport. Restaurant in hotel had menu variety and the service was good. Hotel staff aims to please at this hotel and are very courteous. Highly recommended.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Pearline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 30 April 2014
Thank you for your kind words regarding your stay and our property. We hope you visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greendale, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2014

Front desk told me shuttle runs every 1o minutes. Unfortunately I waited about 30 minutes and missed Easter Dinner reservation with my son. The rest of the stay was good and would recommend hotel, I would just not rely on shuttle.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 30 April 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input. I apologize regarding the incident you had with the shuttle. We hope you will give us another chance in your future to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Boston - at Logan Airport

Property: Embassy Suites by Hilton Boston - at Logan Airport
Address: 207 Porter Street, Boston, MA 02128-2213
Phone Number:
Region: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Boston
#47 Romantic Hotel in Boston
#48 Business Hotel in Boston
#51 Family Hotel in Boston
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Boston - at Logan Airport 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites

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