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Embassy Suites by Hilton Boston - at Logan Airport
Ranked #57 of 83 Hotels in Boston
GreenLeadersPlatinum level
Naples, Florida
Level Contributor
122 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Just OK”
3 of 5 bubbles Reviewed 4 August 2014

We stayed at this hotel for proximity to airport and family in the area. It is a huge hotel. I used some rewards points for part of my stay. The room they gave me was on the third floor, the view was level with the roof/ gravel of the atrium I would think that a loyalty guest would at least get a higher floor room considering it was requested on the reservation. I did request a higher floor at check in but was told none were clean or available. The elevator was a good distance from the room, like I said before its a huge hotel. The carpet in the hall has seen better days, and there were dirty breakfast dishes on the floor. At 5 o'clock? They stayed there till the next day. The room itself was clean but small. With 2 adults and two teens it was very tight.We requested a pull out but there was no place/no room to put it. The king bed mattress was very soft and when I did my bug check it was obviously very old. The air conditioner ran on and off loudly all night. There was a card with directions to turn off the fan to avoid noise but that didn't help. This hotel just needs a few updates to make it more comfortable. The breakfast was the usual , but they had a hard time keeping tables clean and there were huge piles of dirty dishes stacked around the dining area. We had to eat breakfast sitting at the bar. The transportation services were prompt and easy to use. Considering the points I had to use and the 100 cash for the rate, I was disappointed with the quality of this ES.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ocean68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 6 August 2014
Thank you for taking the time to provide feedback regarding your stay. I do apologize that our property was not up to standard during your visit. We understand how important it is to choose a comfortable and fully functioning facility when traveling. I hope this experience does not deter you from visiting us again. Rest assured the rest of your concerns have been shared to the rest of the Management team to improve the level of our Guest Service Satisfaction.

Thank you for your time and have a wonderful day!
Your experience was not the usual for Embassy Suites Boston. Again thank you and we send our sincerest apologies.

Yours in Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,175 reviews from our community

Traveller rating
    807
    795
    374
    120
    79
See reviews for
743
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538
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Key West, Florida
Level Contributor
126 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

We have stayed at both the Hilton and the Embassy at Logan. The Embassy is a better deal. It has the perfect location. Rental car drop off is only one minute away. Shuttle back to hotel was only a five minute wait for pick up. Shuttle to terminal is every 15 minutes.
Room was very clean. Quiet. There is construction in the area. However this does not matter. Check in and have a nice time before a early morning flight.

Now for the best part. A hot meal for breakfast early in the morning.

The price is right.

What else could you ask for?

Room Tip: Free wifi for Hilton members.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank bostonjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 5 August 2014
I am very happy to read your comments and your great review about your recent stay and glad that you found the location, amenities and service levels of the hotel to your satisfaction. Hope to see you return soon on your next trip to Boston.

Yours in Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico, Mexico
1 review
4 of 5 bubbles Reviewed 3 August 2014

For an overnight stay with quality service and great value for your money, ESuites is never a bad option. Enjoy the stay, although it was short and red eyed for my team and I had to be in Connecticut the following morning for a company meeting.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Fernando H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 5 August 2014
I am very happy to read your comments about your recent stay and glad that you found the location, amenities and service levels of the hotel to your satisfaction. Hope to see you return soon on your next trip to Boston.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Italy
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

What to say about this hotel except that it has excellent suites, excellent service, excellent breakfast. The location is perfect if you're flying from or to Boston. The parking area is under construction redesign and, if not already finished, will add more.

Room Tip: Any room will do
See more room tips
  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine R, Front Office Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 4 August 2014
It always gives a smile to my face whenever I see positive feedback. Specially whenever it pertains to services provided by the team.

Thank you so much for taking time to recognize our team's efforts! Have a wonderful day!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waynesboro, Virginia
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 30 July 2014

This hotel offers a 24 hour shuttle to the airport which is great and the reason we stayed here. The cost is expensive for what you are getting. A/C did not work properly in our room, beds were not that great and the neighborhood was scary. Do not walk around this area after dark.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 1 August 2014
I agree with you that our property is conveniently close to the airport. I am sorry you found the neighborhood scary. We appreciate your feedback and will use it to improve our customer service and guest satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Valley, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 30 July 2014

Our room was very noisy due to the fact that their was a function going on right below our rooms. We could hear the band and people singing late into the evening. Our son and his family were in a room across the hall from us and he went down and complained (due to the fact their 3yr old couldn't sleep) and after several attempts had his room changed. It was after midnight so he didn't want to disturb us and tell us that his room had been changed just in case we were fortunate enough to fall asleep, which in our case we didn't. Although we did not have an infant in our room we did have our 10 year old granddaughter with us and she commented on how she didn't sleep all night because of the noise. We have stayed at many Embassy Suites and this one was not one of the better ones. So people beware stay away from rooms 337 and up if you need a good nights sleep after a long day because it's not going to happen if their is a function going on!

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Gloria3478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharleneH493, Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 1 August 2014
Thank you for providing feedback regarding your stay. I am so sorry your room was above the function during your stay. That night was not a typical night for our property. I would love to speak with you. I can be reached at the hotel at 617-567-5000. I look forwar to hearing from you.

~Charlene
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Maine
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

I stayed here with a friend . it was amazing suite, comfortable , roomy and clean. The Breakfast the next morning was the Best Ever !!!!!! There were so many choices and they will make you an omelet to order. You get to choose the fixins that go in it. there was so much food to choose from.. It was amazing . The staff at the Front Desk was terrific, friendly and funny. They were so helpful. We were able to park the car just around the corner in long term parking . it was so Inexpensive especially for Boston where it seems no hotels have parking for free. The shuttle was perfect . We took it to the T and road the train or walked all over Boston. I would love to stay here again.

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BabsYahoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paola_giacalone, Concierge at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review, 30 July 2014
I am very happy to read your comments about your recent stay and glad that you found the location, amenities and service levels of the hotel to your satisfaction. Hope to see you return soon on your next trip to Boston.

Yours in Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Boston - at Logan Airport

Property: Embassy Suites by Hilton Boston - at Logan Airport
Address: 207 Porter Street, Boston, MA 02128-2213
Phone Number:
Region: United States > Massachusetts > Boston > East Boston / Logan Airport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Boston
#47 Romantic Hotel in Boston
#48 Business Hotel in Boston
#51 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Embassy Suites by Hilton Boston - at Logan Airport 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites

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