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“Friendly Staff always a plus”
Review of Kimpton Onyx Hotel

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Kimpton Onyx Hotel
Ranked #30 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed 4 July 2014

We enjoyed our stay at the Onyx Hotel. We always appreciate the friendly and helpful staff at Kimpton Hotels and the crew at the Onyx didn't disappoint. Little gestures don't go unnoticed...such as treats and well wishes before a concert for both us and our dog! Location wise, if you're going to any event at TD Garden, this is the place to stay. Only negative: while the room was nicely decorated, it was small. It lacked storage space and really needed an extra chair or table. Nonetheless, we would still stay again!

Room Tip: Ask for a larger room with a view, if possible.
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  • Stayed: July 2014, travelled as a couple
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Thank KMfromMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded 14 July 2014

We love our guests and our furry friends :-)

It's great to hear that you enjoyed your time with us, sorry the room was a bit on the small side...Boston's footprint and it's history doesn't always lend it's hand to space.

Hope to see you amongst our guests in the future,
Michal Penek

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Reviewed 1 July 2014 via mobile

The hotel is extremely clean, the staff is kind and helpful and the hotel is conveniently located for all tourist attractions. If you plan on attending an event at TD Garden, this is the hotel to stay at since it is 2 minutes away! Will definitely stay here again!

Stayed: July 2014, travelled as a couple
Thank Dsirois1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded 14 July 2014

Thanks for the five star review and great comments Dsirois1!

Michal

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Reviewed 1 July 2014

Came in town for Billy Joel at Fenweay, wanted a hotel close to downtown and historical sites. Onyx Hotel provided this and much more. Walking distance to TD Garden, bars on both sides, and a short stroll to Fanual Hall and North End. Booked 2 rooms, were ready when weer arrived early, and eveyone was smiling and very nice. Stayed 2 nights, my new favorite Boston hotel.

Room Tip: Try high up if possible the street can get busy.
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  • Stayed: June 2014, travelled with family
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Thank JeffLowney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded 14 July 2014

We are ecstatic that we are your new favorite hotel in Boston - thanks JeffLowney!

You are right in that our location is central to many Boston attractions and am glad you were able to take advantage of it.

I hope you had a great time at the concert and I look forward to your next visit.

Best,
Michal Penek
General Manager
Michal.penek@onyxhotel.com

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Reviewed 1 July 2014

The staff were friendly and helpful.... The food was good in the Onyx room, but it is a lounge and noisy, really part of the lobby area, not a place to have a dinner. It is not a restaurant. The room and bathroom were clean but small and not user friendly. The bed was comfortable and the shower had plenty of hot water. The décor was strange and dark. Dark Gray faux paneling wall paper with heavy bedding accessories and wool trimmed pillows (not inviting for summer). There was a hide covered mirror and strange lamps with difficult to find switches. No place to sit other than the beds and one chair cramped in by the desk/bureau which had only one usable low, small draw. The rest were false drawer fronts for the pay bar, pay snacks drawer and ice bucket.... The only places to put your clothes were the night stand and closet? Rough towels. Robes are provided, but they are course and heavy. Tiny hairdryer in a reusable shopping bag? Wouldn't stay there again. Not sure how or why it is rated as a 4 star hotel....

Room Tip: Ask for something with more than a tiny corner window.
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  • Stayed: June 2014, travelled as a couple
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Thank Lore B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded 14 July 2014

Dear Lore B,

It certainly sounds like you had a less than desirable stay - I am really sorry about that. Our restaurant, Ruby Room, is in fact more of a lounge but I promise provides delicious dinner options for those that don't want to venture outside of the hotel.

Our rooms are certainly not large, but somewhat average size to others in Boston. I can definitely understand how small it can feel.

I hope that you choose to give us another chance.

Best,
Michal Penek
General Manager
Michal.penek@onyxhotel.com

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Reviewed 28 June 2014

Staff does everything they can to make you feel welcome. Kayla at front desk is great, candy in room, their compliments.
Room decent size, real clean, nice bed, BIG TV, and comfortable bathroom.
Not in great location( our clients were a cab ride), but because Boston is so walkable I guess the main sights aren't so far away.
Not cheap...guess all of Boston is big bucks. Great when someone else is paying.

  • Stayed: June 2014, travelled on business
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3  Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded 17 July 2014

Thanks for the great review john b! It's great to hear that you enjoyed your stay with us. Also, thank you for the shout out to Kayla, we think she's pretty awesome, glad you thought so too.

Hope to see you amongst our guests in the near future,
Michal Penek
General Manager

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Reviewed 23 June 2014 via mobile

Excellent location. Wonderful staff,especially Ron and his colleagues on lobby.my wife was poorly first few days we were there and everyone asked how she was, and could they help in anyway. Caring staff, a lovely place to stay. A great location. We would certainly stay at the onyx again.

  • Stayed: June 2014
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Thank terence r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded 17 July 2014

Dear terence r,

Thanks you for the positive review, glad you had a great stay with us!

The team here does everything they can to make our guests feel at home.

Best,
Michal

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Reviewed 20 June 2014

The Onyx is on a quiet street in Boston. It is quick and easy to walk to the North End from the hotel. From the moment we pulled up, we were treated attentively and well. We arrived early, and the hotel staff worked quickly to get our room ready as we had just flown in on a red eye from CA. The room was small, but there were two adults and one teenager in our party and we weren't cramped for space. The bar in the lobby is nicely decorated, and the cocktails and service were great.
We did not eat at the hotel; however, the menu looked good and had a lot of options. We had no issues getting taxis promptly. We only stayed one night. I would definitely come back again. It's easy to join the Kimpton loyalty club, and I would recommend it for the perks that come with it.

  • Stayed: June 2014, travelled with family
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1  Thank krisgia24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this reviewResponded 17 July 2014

Thank you for the five star review krisgia24! I am glad that you would return to us and that you would recommend our loyalty program. It does have great perks and it we actually just updated the program, now called Kimpton Karma.

Best,
Michal

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Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Boston
#18 Green Hotel in Boston
#22 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
Price Range: £123 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 
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Also Known As:
Onyx Hotel Kimpton

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