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“Great hotel near North End”
Review of Kimpton Onyx Hotel

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Kimpton Onyx Hotel
Ranked #35 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Wilmette, Illinois
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great hotel near North End”
Reviewed 16 August 2014

There's something about walking into a beautifully scented hotel lobby that gets me every time. Pros - friendly staff, modern, clean, comfy rooms [and beds!]. Great bath products [always a plus] and the bonus is the pet-friendly nature of this hotel [I just learned about Kimpton - this is apparently their thing]. Shadow the Malamute pup was the Sweetest; and his owner [the manager Mike a/k/a Bruce Willis] was solid friendly and professional.
The only con is the location depending on what you're aiming for. I Loved being a handful of blocks close to North End but the street itself seems like a back downtown alley. There's a cool bar restaurant down the street on a corner [walk left out of the hotel] and some definite happenings on the next streets parallel heading toward the North End. A couple blocks from the T. If you're looking to be close to Newbury St., that's a nice walk during the day but not so close at night.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank raisingkaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review, 22 August 2014
Thank you for the review raisingkaine! I am so happy to read that you had a good time with us and that you now know about Kimpton. If you loved us as a hotel and a company, and want to try us out in other cities, you should definitely join our Kimpton Karma rewards program (unless you already did so while with us) - there are a lot of fun perks that I am sure you will enjoy.

Sincerely,
Michal Penek
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (230)
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Quebec City, Canada
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 August 2014

Travelled to Boston with a friend. We stayed one night north of Boston prior to a race and then came to Boston for another night. The hotel was very nice. Rooms were very clean and cosy but a little small but it was not a concern to us. Staff friendly and helpful. Location was good. You can borrow a bike to ride in the city. We did not do it but it looked really fun.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review, 15 August 2014
Thank you for the review Anne R, it sounds like overall you had a great time with us - which is of course our goal!

Hope you have a chance to come back to us and try those bikes out, they are a lot of fun and an easy way to see the city.

Best,
Michal Penek
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 August 2014

I have stayed in various Kimpton Hotels across the US when I have visited on business & pleasure and they are always consistent with good location, excellent interior design and exceptional service and the Onyx Hotel is no different. They also all have an individuality about them.

It is walking distance to Fanuel Hall which took us just over 5 minutes so very central. They put us into a family room which I had upgraded for as there was 4 of us and considering it is in Downtown Boston, the room was very spacious and also luxurious.

What makes Kimpton Hotels though are the staff, they are not overbearing but thoroughly genuine, extremely helpful and really do help set Kimpton and in this case The Onyx apart. They sometimes do not look good value when compared with the normal Hilton/Marriot chains but take it from me I have never been disappointed by paying the extra and that was the same at this hotel.

If I had to list just one gripe for balance (it is small) it would be that I wish they had a coffee machine in the room rather than having to ask for one.

Room Tip: Ask for a family room which are on most floors which have a lot of space
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Ge0rdie_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review, 15 August 2014
Hello Ge0rdie_Mark,

I have to say, we were all smiling from ear to ear when we read your review. Thank you for being such a big Kimpton fan and for writing such nice words about us.

I hope that you are a Kimpton Karma Rewards member, and if you are not, you should definitely join so you can start reaping the benefits!

Hope to meet you in person if you stay with us in the future.

Sincerely,
Michal Penek
General Manager
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Kitchener, Ontario, Canada
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 August 2014

We were down in Boston for a 5 day long weekend and stayed at this hotel. Very nice hotel. Clean, Friendly Staff and the location was awesome. Easy walk to the Freedom trail and many great restaurants. less then a min away from TD Gardens as well.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Daryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review, 15 August 2014
Thanks for the great review Daryl W! I am glad we were able to fir what you were looking for!

Michal Penek
General Manager
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Montreal, Canada
2 reviews
Reviewed 11 August 2014

Onyx in Boston goes beyond expectations to make you feel like you and your pets are not only welcome but highly desired! We travel a lot with our dogs, and this hotel made us feel like they understood that dogs are dogs and that they would do anything to help things out. Remembering the dogs' names each time we came in or out was a special touch!

Room Tip: Pets are all on the 7th floor, so you don't worry about bothering other guests.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Thiéry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review, 15 August 2014
Dear Thiéry A,

It is always wonderful to hear when we exceeded someone's expectations, thanks for your comments!

We really do love dogs and always look forward to meeting our four legged friends!

Hope you choose to come back to us in the future,
Michal
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Austin, Texas
2 reviews
Reviewed 11 August 2014

I cannot say enough wonderful things about this hotel. The hotel staff went above and beyond to make us feel welcomed. The location is great -- short walk to Faniuel Hall, the North End and a T stop. It is also a short cab ride to BOS. If I am in the area again, I will not hesitate to stay here.

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank star7673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review, 15 August 2014
Thank you so much star7673, your comments warm our hearts!

Sincerely,
Michal Penek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
Reviewed 11 August 2014 via mobile

Very nice boutique hotel. Found thru Magellen Travel. Close proximity to Quincy market, holocaust memorial, etc. offered a nice breakfast in the morning at a reasonable price. Free bikes to borrow. Very sharp staff. Room was very clean and decorated nicely.

Stayed August 2014, travelled with family
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review, 15 August 2014
Thanks Chris B, hope you had a chance to try our bikes out!

Best,
Michal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Onyx Hotel

Property: Kimpton Onyx Hotel
Address: 155 Portland St, Boston, MA 02114-1702
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 
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Also Known As:
Onyx Hotel Kimpton

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