First off this Marriott a great place to stay in Boston if you are on business or vacationing. The location is great, the rooms are great and more importantly the staff is amazing.
I stayed at this hotel recently and had left without knowing that I was missing my car keys. I had checked out and taken a cab to work when realized that my keys were missing. After retracing my steps to no avail, I decided to call the hotel and speak with the general manager Bernardo Guhert. Bernardo personally welcomed me to the hotel upon my check-in and proceeded to learn my name and made you feel incredibly welcome. I called Bernardo as he gave me his direct line the night before and asked if his team found any keys. He then personally checked my room and found the keys. Literally 5 minutes later he called me to let me know that he had the keys, and told me that he would have a car service bring them to my work location. I was totally blown away by this service and feel the need to let my fellow Tripadvisor users know of this outstanding service.
The hotel provided me the best service from top to bottom of any hotel that I have stayed at recently, and I travel a lot for business.
Keep up the amazing work.
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- Also Known As:
- Courtyard By Marriott Boston Copley Square Hotel Boston
- Boston Courtyard
- Boston Marriott