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“Best hotel staff- especially Emile”

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Courtyard Boston Copley Square
Ranked #7 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
1 review
“Best hotel staff- especially Emile”
Reviewed 5 July 2014

I would first of all like to start this review by saying that this hotel has by far the best hotel staff that I have come across. As soon as you enter the lobby you are greeted with a warm smile and great hospitality. The hotel has a very homely feel and is within reach to Copley which is one of Boston's main tourist attractions. I stayed here for 1 night in a fantastic king sized room and will definitely be coming back for another.

A special thanks to Emile for making sure that everything was in place and that we were well taken care of.

Many thanks Marriott and keep up the good work.

Stayed June 2014, travelled on business
Helpful?
Thank Tumo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlyn W, Director of Sales at Courtyard Boston Copley Square, responded to this review, 7 July 2014
Hello,

Thank you for taking the time to leave a review! I am so glad you enjoyed your stay and also very happy our staff exceeded your expectations. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,741 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (342)
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English first
Orlando, Florida
Level 5 Contributor
90 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 July 2014

I will start review by explaining that I am a Marriott Rewards platinum level member - this location and staff were exceptional! Made a last minute girls weekend trip to see Phantom of the Opera and to get some Boston shopping in. This location was ideal - we were able to walk to all of our favorite shops and restaurants and still be close enough to the hotel to drop off things and freshen up during the day. The staff was friendly and helpful when we would pass through the lobby. Room was a standard Courtyard layout and a nice size for a historic building. We loved the large windows with natural light extra seating.

We will stay here again!

Room Tip: ask for a Library facing room
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandyH248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlyn W, Director of Sales at Courtyard Boston Copley Square, responded to this review, 7 July 2014
Hello,

Thank you so much for taking the time to leave a review! We are so glad you enjoyed your stay and hope you come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Virginia
Level 6 Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 June 2014

The hotel was lovely - nice room, etc., but what set this apart was the staff. Everyone was incredibly pleasant and helpful. When someone asked if we were enjoying our stay, I explained that we were there for a sad reason - someone very ill in a local hospital. When we returned to our room hours later, there was a lovely basket of treats and snacks and a nice note. They kept asking if there was anything they could do, and I truly believed them.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank GailDez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlyn W, Director of Sales at Courtyard Boston Copley Square, responded to this review, 1 July 2014
Hello,

I want to thank you for taking the time to leave a review. We understand it's not easy visiting a sick loved one but I am glad you felt comfortable throughout your stay. We hope you come back and visit soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
Reviewed 27 June 2014

In Boston for a concert. Stayed at the Exeter St Courtyard. Stay was excellent from the valet to the front desk to the room not a step was missed and they had a great top floor room ready for our early check in. The hotel was walking distance to Fenway and the area is surrounded by great places to eat.
The front desk was responsive and helpful. They even suggested a great breakfast place.
I would stay there again in a hearbeat.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Earl5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlyn W, Director of Sales at Courtyard Boston Copley Square, responded to this review, 1 July 2014
Hello,

Thank you so much for taking the time to leave a review! I am so glad you enjoyed your stay and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2014

Went to Boston for a sightseeing visit with my family. I stay in Marriott properties worldwide and I was very impressed with this hotel. In the corporate style of the "Courtyard" model but this felt like a boutique hotel. Excellent service from the GM to housekeeping! The GM is in the lobby every morning meeting and conversing with guests which I rarely see even in full service hotels any more.
Terrific location to see the sights of a great city as well as enjoy the evenings in a safe and lively environment with my wife and two teenage daughters. Thanks for a very enjoyable stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank E B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlyn W, Director of Sales at Courtyard Boston Copley Square, responded to this review, 1 July 2014
Hello,

Thank you so much for taking the time to leave a review! I am so glad you enjoyed your stay and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cromwell, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

Stayed at the Courtyard Copley Plaza to celebrate my wife's birthday by going to a Red Sox game. The hotel is in a great location and the staff was incredibly friendly and helpful. From the people at the front desk to the guys who take your car and check your bags, the hotel staff goes above and beyond. Nice room, great location and wonderful staff and bonus points for the Sox winning. Couldn't ask for more.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoeT16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlyn W, Director of Sales at Courtyard Boston Copley Square, responded to this review, 1 July 2014
Hello,

Thank you so much for taking the time to leave a review! I am so glad you enjoyed your stay and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 25 June 2014

Historic building in an excellent location, large remodeled clean rooms, and a friendly, helpful staff. If you want to stay in a great hotel without a "tourists experience" this is the place, it's my new home while in Boston.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cscott21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlyn W, Director of Sales at Courtyard Boston Copley Square, responded to this review, 1 July 2014
Hello,

Thank you so much for taking the time to leave a review! I am so glad you enjoyed your stay and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Boston Copley Square

Property: Courtyard Boston Copley Square
Address: 88 Exeter St, Boston, MA 02116-3504
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Boston
#7 Family Hotel in Boston
#8 Green Hotel in Boston
#11 Romantic Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Courtyard Boston Copley Square 3*
Number of rooms: 81
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Also Known As:
Courtyard By Marriott Boston Copley Square Hotel Boston
Boston Marriott
Boston Courtyard

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