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“Loved Everything!” 4 of 5 bubbles
Review of Loews Boston Hotel

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Loews Boston Hotel
Ranked #21 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
San Diego
Level Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Loved Everything!”
4 of 5 bubbles Reviewed 31 May 2014

The hotel is beautiful, centrally located and has a very friendly and efficient staff. We loved the free espresso/cappuccino machine in the lounge and took advantage of it often. The only minor complaint that we had was that there was no fridge in the room.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Poochiquita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,472 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
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English first
Washington DC, District of Columbia
Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

Stayed here when it was run by the Doyle Group. Fantastic building, once the police headquarters. Humongous rooms and especially spacious bathrooms. Could not be a better location in Boston, too. Very close to the Commons and the Boston Garden, within easy taxi or walking (if you are healthy) reach of Beacon Hill and the North End. Very good location for gay and lesbian travelers.

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jmarkky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

Stayed for a week on vacation from the UK.The hotel has a great location handy for all the sights of Back Bay and the Pru.Center.Local bars and restaurants all close by.
Rooms are OK ours was not a refurbished one so was rather disappointing in that respect. The walk in shower cubicle was excellent and the bathroom spacious.Bed was very comfortable.The view out of our Rm 203 was over the flat roof and the office block next door so had to keep the curtains closed during the day as well.
Excellent staff all round -they could not do enough to make are stay as comfortable and enjoyable as possible.
During our stay we where celebrating our 25th Wedding Anniversary and Heather the hotel concierge made it a very special day indeed.Thank you Heather your a star.
Free coffee and tea in the lobby is a nice touch despite the machine being out of order quite often.
Only had drinks in the bar one night and it did seem rather loud and boisterous.

Room Tip: Try and avoid a room on the 2nd floor they have not been upgraded.Look nothing like the website phot...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, Rhode Island
2 reviews
5 of 5 bubbles Reviewed 26 May 2014

Very comfortable and cozy! The staff was extremely attentive and went out of their way to offer restaurant suggestions and reserve tickets for the Old Towne trolley tour of Boston. In the evening, We had drinks and appetizers at the hotel restaurant, Precinct Kitchen & Bar. Try the Stawberries & Cream Brioche Toast for a sweet treat...AMAZING! We also had breakfast there in the morning, where there were some very delicious looking light options, especially the yogurt breakfast parfait in the mason jar. Overall, it was a wonderful anniversary celebration in a luxury hotel with lots of charm and all the modern amenities you could want in the Historic Back Bay of Boston!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMaibach, General Manager at Loews Boston Hotel, responded to this review, 27 May 2014
Thank you very much for the great review and allowing us to be part of your special celebration. We are thrilled you enjoyed your visit with us and I share your love for the Strawberry Brioche!

We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicagoland
Level Contributor
309 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Stayed here two nights...everyone was helpful...good car garage with in and out privileges...room was clean. Location in Back Bay was also great. Would recommend. Rooms was well appointed and very comfortable. Very efficient about getting crib, microwave, etc.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eyeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMaibach, General Manager at Loews Boston Hotel, responded to this review, 27 May 2014
We appreciate the review, thank you, and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
105 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

I stayed at this wonderful downtown property last November and was surprised to find it even more charming this stay! I love the upgrades and the room felt so comfy! Beds were restful and the the upgrades to my style and liking!

Staff is exceptional and helpful! I also love the location to my needs and meetings!

Food is great, bar gets a little loud at happy hour, but fun for a quick glass of wine!

Room Tip: I love the corner rooms, the updates make them all so cozy!
See more room tips
Green Features: Great job, I wish more hotels would forgo the plastic cups!!!
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunnynlajolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMaibach, General Manager at Loews Boston Hotel, responded to this review, 27 May 2014
Dear Sunnynlajolla,

We are so pleased to hear that you loved the results of our renovation! While the physical product is outstanding, it is most important to us that you found our service delivery to be in line with the product! 46” Smart TVs, complimentary Wi-fi and a great, new bar and restaurant will attract customers the first time but it is our service delivery that will create loyalty to our brand and I am thrilled that we were able to accomplish that with you. I will be sure to share your comments with our team and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 May 2014

This is a nice hotel, spotlessly clean rooms, huge bathroom & fab location in convenient walking distance of all the Boston sights. Subway stations nearby too for venturing further afield. Comfy beds & tasteful décor in the rooms, & we liked the downstairs lounge complete with coffee machine. I feel that some of the staff members could have been a little more friendly, though with exceptions - all the doormen for example were lovely and helpful. We enjoyed the Precinct restaurant though would have preferred a more casual, snack based menu at times and a little hotel shop would have been nice too. No in room fridge either which we missed. The bar gets busy early evening presumably with the after work crowd but quietens down later and it was nice to sit outside underneath the fairy lights with a glass of wine. We enjoyed our time in Boston very much.

Stayed May 2014, travelled with family
Helpful?
1 Thank MollyMabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMaibach, General Manager at Loews Boston Hotel, responded to this review, 27 May 2014
Dear MollyMabel,

Thank you very much for staying with us and for posting a review of your experience. We are pleased to read that you enjoyed your visit to Boston and we appreciate being part of it. Yes, the complimentary coffee maker in the ‘Apothecary’ (Lobby) has been a huge hit with our guests. Whether it is the Cappuccino, Espresso, Latte, Tea, or Hot Chocolate, everyone raves about it! And we would agree that the location is perfect!

We also appreciate the feedback on how we can do better…thank you! We do anticipate having minibars installed in the next 60 days (August 1) and we apologize if not having a refrigerator caused an inconvenience to you. We do offer refrigerators upon request should you require one in the future.

Thank you again for the review and we do hope to have the pleasure to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews Boston Hotel

Property: Loews Boston Hotel
Address: 154 Berkeley Street, Boston, MA 02116-5107 (Formerly Loews Boston Back Bay Hotel)
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Green Hotel in Boston
#14 Family Hotel in Boston
#14 Luxury Hotel in Boston
#17 Business Hotel in Boston
#17 Romantic Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Loews Boston Hotel 4*
Number of rooms: 225
Official Description (provided by the hotel):
It's not often that a hotel embodies all that a city stands for, but the Loews Boston is just that place. Housed in the stately limestone building that was once home to the Boston Police Headquarters, our recently renovated boutique property is-like the city of Boston itself-a unique and unforgettable blend of historic charm, urbane sophistication and authentic New England hospitality. Our exclusive Back Bay location, which is ideally situated between three of Boston's hottest neighborhoods-the South End, the Theater District and the Back Bay-puts you in the heart of all that Boston has to offer, with everything you want to see or experience, including the shopping on Newbury Street, just moments away. If you are in town for an event at one of Boston's many colleges and universities, we offer effortless access to the campuses of Boston University, Boston College, Harvard, Northeastern, Emerson and Tufts Medical School, to name just a few. Our 225 spacious guestrooms, two luxury suites and an expansive Presidential Suite have been freshly renovated and bring you the ultimate in modern convenience and comfort. And our recently updated 1,024-square-foot Harrison Room-with its vaulted, 20-foot cathedral ceilings and crystal chandelier-is an unparalleled event space and the perfect location for your next intimate gathering. ... more   less 
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Also Known As:
Back Bay Hotel
Hotel Back Bay
Jurys Hotel Boston
Jurys Boston Hotel

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