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“Great Hotel!” 5 of 5 bubbles
Review of Loews Boston Hotel

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Loews Boston Hotel
Ranked #21 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Miami, Florida
Level Contributor
3 reviews
“Great Hotel!”
5 of 5 bubbles Reviewed 5 June 2014 via mobile

I'm not too familiar with all the hotels in Boston, but I must say this is a great hotel. The room is clean and comfortable, and I like that it is not a huge hotel. Stephanie at the reception desk was great and made sure everything was better than expected!

Stayed June 2014, travelled on business
Helpful?
Thank aecas78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMaibach, General Manager at Loews Boston Hotel, responded to this review, 20 June 2014
Dear aecas78,

Thank you for your post and the 5 star review! If you like Boutique hotels and enjoy their atmosphere, then we are definitely the place for you! Thank you very much for the kind comments and we have shared your experience with our entire team! It is also very nice of you to take the time to mention the efforts of Stephanie. She is an integral part of our Front Office and we are fortunate to have her as part of our team.

Thank you again and we look forward to welcoming you back to the Loews Boston Hotel soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,472 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
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English first
Huddersfield, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

This is a very stylish hotel in a very good area of Boston.
We stayed on the third floor (353) which was a good size with all the usual amenities but sadly lacked a view. The shower room was a good size and like the rest of the room perfectly clean. The only issue with the shower was a slight lack of power. Used the "Precinct" bar/restaurant for breakfast and drinks and found it a very enjoyable experience. Staff were all helpful and friendly from start to finish. Would definitely return to this hotel and will now also look at others in the Loews group when travelling elsewhere.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Slawitbhoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMaibach, General Manager at Loews Boston Hotel, responded to this review, 20 June 2014
Dear Slawitbhoy,

We can’t thank you enough for the great review of our property. We are so pleased with how Precinct Kitchen + Bar turned out post renovation and the fact we invested just as much in the talent in the kitchen as well as the look and feel of the space is paying huge dividends…thank you for noting that!

It’s our goal to earn our guests loyalty and to be their hotel of choice when traveling to Boston. But to hear that we have now earned your loyalty when traveling to any of the 16 cities across the US and Canada is the icing on the cake, and for that we thank you! If I may be of assistance to you in the future, please do not hesitate to contact me at john.maibach@loewshotels.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

The hotel is near everytihng you need to see in boston...great location, near the train station, walking distance to newbury street and lots of restaurants to get something to eat at night
Our room wasn't ready when we get there (even tought we didnt know, and aparently they didn't either) so this was a bit of a downer...but the manager, Amanda made it up for us...
The room was great, very modern, nice size bathroom, and complementary treats to bath my baby were a nice touch....I would definitevely recomend it

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MLR172014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OSHKOSH
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 June 2014

Excellent hotel. Fridge in room was only thing missing. Great location. Lobby was awesome. Loved the free coffee machine in the lobby. Rooms were very nice. Free internet much appreciated. Best spaghetti served in the restaurant.

Green Features: Staff were very friendly. willing to help you with your plans while staying. Held luggage for us after we checked out.
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WENDY M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 1 June 2014

We stayed and were disappointed. Shower drain did not work--showering while standing in a couple inches of water is unpleasant to say the least. TV clicker stopped working all of a sudden and so we were without a tv for half a night and morning. Room was small and not very inviting. We will not be returning. In the morning we complained, but we were only credited a movie we had purchased costing us $16.99. Movies only cost 3$ on iTunes in any case so the loss to them was minimal.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Arnobeach1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMaibach, General Manager at Loews Boston Hotel, responded to this review, 2 June 2014
Please accept my most sincere apologies for the inconveniences you experienced while you were here. I certainly understand your frustration and, while disappointed to read about them, I appreciate you sharing your experience as it is important for us to understand where we are not meeting our guests’ expectations. It is our goal to be the Boutique Hotel of choice in the Back Bay and without your feedback, attaining that goal would not be possible, no matter how disappointing it is to read.

We obviously failed in a couple of different areas and we will certainly revisit our training methods to ensure our team understands the impact of completing tasks properly. I would welcome the opportunity to offer my apologies in person and can be reached at john.maibach@loewshotels.com. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brigg, United Kingdom
Level Contributor
153 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 31 May 2014 via mobile

Good location, well equipped rooms, particularly for business travellers, with large desk and sockets well placed including a very useful USB charge point. Staff pleasant and helpful, good breakfast in the Precinct restaurant though a bit slow.
Biggest criticism is the bathroom layout, which gives virtually no room for the normal needs of toiletries etc, a problem that seems very common in modern hotels, do designers not test the layouts for practicality?
Otherwise the hotel is very good.

Stayed May 2014, travelled with friends
Helpful?
Thank Chris-Brigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

The hotel is beautiful, centrally located and has a very friendly and efficient staff. We loved the free espresso/cappuccino machine in the lounge and took advantage of it often. The only minor complaint that we had was that there was no fridge in the room.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Poochiquita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loews Boston Hotel

Property: Loews Boston Hotel
Address: 154 Berkeley Street, Boston, MA 02116-5107 (Formerly Loews Boston Back Bay Hotel)
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Green Hotel in Boston
#14 Luxury Hotel in Boston
#14 Family Hotel in Boston
#17 Business Hotel in Boston
#17 Romantic Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Loews Boston Hotel 4*
Number of rooms: 225
Official Description (provided by the hotel):
It's not often that a hotel embodies all that a city stands for, but the Loews Boston is just that place. Housed in the stately limestone building that was once home to the Boston Police Headquarters, our recently renovated boutique property is-like the city of Boston itself-a unique and unforgettable blend of historic charm, urbane sophistication and authentic New England hospitality. Our exclusive Back Bay location, which is ideally situated between three of Boston's hottest neighborhoods-the South End, the Theater District and the Back Bay-puts you in the heart of all that Boston has to offer, with everything you want to see or experience, including the shopping on Newbury Street, just moments away. If you are in town for an event at one of Boston's many colleges and universities, we offer effortless access to the campuses of Boston University, Boston College, Harvard, Northeastern, Emerson and Tufts Medical School, to name just a few. Our 225 spacious guestrooms, two luxury suites and an expansive Presidential Suite have been freshly renovated and bring you the ultimate in modern convenience and comfort. And our recently updated 1,024-square-foot Harrison Room-with its vaulted, 20-foot cathedral ceilings and crystal chandelier-is an unparalleled event space and the perfect location for your next intimate gathering. ... more   less 
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Also Known As:
Back Bay Hotel
Hotel Back Bay
Jurys Hotel Boston
Jurys Boston Hotel

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