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“nice new hotel, but staff seems to be learning”

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Residence Inn Boston Downtown/Seaport
Ranked #18 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
New York
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“nice new hotel, but staff seems to be learning”
Reviewed 22 October 2013

The hotel is new and very modern looking. the atrium and glass elevators are pretty cool. we had a studio on the 6th floor in the corner, and the room was well laid out with windows across two walls. the kitchen was separated from the sleeping area, so it was nice and quiet to sleep without hearing the fridge. the breakfast was pretty standard for a complimentary breakfast (who can really complain about free??). the front desk seemed to be new because they had us come to the front desk when we requested items (rather than send someone to deliver it to the room) and they had us tag our own luggage for storage. overall though, it was a nice stay,

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
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Greenwich, Connecticut
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 October 2013

Usually we prefer boutique style hotels rather than the corporate brands, but my family decided to stay here so we gave it a go. First off, the neighborhood the hotel is in (Fort Point) is pretty cool- former industrial area being re-branded into an upscale hipsterish area (reminded us of Brooklyn but quieter). Hotel is very close to waterfront area (with children's museum and tea party museum), and a ten minute walk from downtown, 15-20 min walk to most of the historical sites on the Freedom Trail. We were impressed by the detail-oriented renovation of the hotel which maintained the historical roots of the building but with modern conveniences added. Rooms made a good use of space and were nicely appointed with a loft-like kitchen and really nice shower. Included breakfast was very basic but there were some nice touches (fresh parfaits, good bakery items, etc).

The only issues we had were the service was iffy. When calling in advance regarding early check-in the girl on the phone seemed utterly confused/rude by our request for a only slightly earlier check-in (however when we got there it was no problem at all). Also when checking in we had a large truck and they "had to check with the manager" if we could leave it in the outside parking area rather than the garage.. there were literally no other cars there and the truck was never going to fit in the garage anyway, as I explained. When calling down from the room for extra bed linens/pillows for sofa bed (1 blanket and 1 pillow) we were pretty much given a "that is all that is available." Getting a taxi for dinner to the North End also proved very difficult on a Saturday night. We had told the front desk we would need a taxi for 5 people and they said it would be no a problem and we could get one easily. However when we came downstairs at the time they advised us to, the valet/bellman spent a solid half hour trying to get us a van taxi (ended up getting two separate taxis 15 min apart from one another and the poor guy had to basically run down the street to get them); this wouldn't have been a problem if we were given an idea it would take so long, but it made us late for our dinner reservations. On the same subject most taxi drivers seemed to have no idea where this hotel was (for example we were taken to the "Renaissance hotel" by accident at first), so make sure to provide exact address and have them drop you by lobby entrance which is confusingly not located on the main Congress street.

All in all better than I expected for a Residence Inn despite these service issues as the hotel was pretty unique. Also in the neighborhood make sure to try "Flour" for a quick bite and "Drink" for a speakeasy-esque bar experience both within a block of the hotel. (Sportello & Menton also within a block for more upscale dining).

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FairfieldWestchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
Level Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 October 2013

My wife and I spent 4 nights here, while attending a convention at the Boston Convention Center, and it was perfect. It is only a 10 minute walk to the Convention, and is an easy 15 minute walk to Quincy Market, a 10 minute cab ride to the airport. Our room was great. Quiet. Minimal street noise. The staff members were uniformly helpful and courteous. The breakfast is terrific, too. We had a great time here and will come back!

Green Features: The hotel encourages minimal laundry usage...a welcome point of view.
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank supercubber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed 16 October 2013

Spent one night here prior to a meeting, in a studio suite. In short, I loved the place and in this hotel think I have found my new go-to hotel for visits to Boston. The place is clean, visually interesting (it is a restored old mill), and in a great location. The kitchen was fully appointed, furniture was comfortable, and water pressure good. The room also had two brand new High Def TVs, which made it easy to watch from either the living area or bedroom. Wifi was free and reasonably fast, even without paying the $5.95 to upgrade to faster service.

A few things that were not perfect, and which knock my review down from five stars to 4 (4.5, if TA would allow it): Breakfast, while free, was mediocre even by Residence Inn standards, with overly limited meat and fruit choices. Prices in their marketplace for snack items are far too high. It took 15 minutes to get a taxi during the morning rush, because the main entrance of the hotel is on a side street and cabbies seem not to know of it yet. It is not far from Logan, and during the morning jets were taking off directly overhead. Sound proofing was good, but not perfect, and so I noticed the jet noise (not a problem for me, but a warning for the sound sensitive). None of these things will keep me from staying there again, but for hyper-picky travelers they might be a put-off.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank warthog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 October 2013

I stayed at this hotel the second week they were open, so they were still ironing out some kinks, but all in all it was a great stay. The hotel is in the Seaport area right across from the financial district and the rest of downtown Boston. So you are really close to a lot of things (the Tea Party museum, kid's museum, all sorts of restaurants on the waterfront, shopping) but it still feels a bit residential as there are several condo buildings nearby.

There is a pretty cool little grocery store right across the street with a great selection of reasonable wine and beer and a hodge podge of organic foods. Very convenient as the rooms are basically like studio apartments. I had a full-size fridge, oven, and dishwasher. There is a separate "living" area with a couch, large TV and large desk, and the bedroom is in the back. Instead of being the standard hotel room, there were some unexpected touches like large timber crossbeams in the ceiling, giving it sort of a cabin feel. No restaurants yet, but I think two are either planned or underway.

The staff was very friendly. Huge bonus - I left my kindle because I was in such a rush and they fedexed it my house, no questions and no charge. Great customer service!!

Stayed June 2013, travelled on business
Helpful?
Thank kessman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
263 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 14 October 2013

This place is awesome!

Clean, well appointed, great location, helpful staff - and for Boston, affordable. It's a beautiful mill turned hotel, and there's parking easily accessible right behind the building ($30 charge per night I think).

Breakfast looked to be your averages fare - new waffle makers there that I would have LOVED to try, but alas, no carbs for this girl right now, so the eggs it was, and they were fine.

I'd stay here again, and I wouldn't hesitate to tell others to do so as well.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KFerg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, Rhode Island
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 October 2013

This is our 2nd trip in a month to this hotel, and I can't recommend this property more highly. This trip was with our teenage child (she stayed on the pull-out sofa bed, and while it wasn't a throne, she didn't complain), the trip prior was a child-less getaway. The staff at the hotel are very pleasant! Kudos to Kelly, the breakfast chef, who came out to greet guests - ask what he could get them and even clear tables. We saw him both mornings this trip and I'd like to single him out for his commitment to the hotel and the guests - good stuff Kelly, thank you! Breakfast is on-par with what you'd get at another Residence Inn, fresh fruit, cereal, yogurt, eggs, sausage, bagels, waffles etc. The rooms incorporate savvy architectural features from the original building (massive ceiling beams, brick walls), and this makes the rooms "cool", according to our daughter. The Silver Line T Station is a block away - it's the bus portion of the T that includes the airport on it's route - and you can take the trains to any of the T hubs that connect you to the different colored trains (red, green etc). We took the T to Copley, and the entire trip was less than 15 minutes. The ICA and Children's Museum are within 3 easy walking blocks, and two big foodie restaurants are next door (Sportello and Menton) - neither of which we have visited, but based on reviews, they are on our next stay to-do list. For seafood, the Barking Crab is also close by. We walked to Faneuil Hall with our teenager, and that took about 15 easy minutes; the North End might be about 20 minutes walking. We have stayed all over the city: The W, The Hyatts, The Marriott and Westin at Copley, The Lenox, The Langham, The Taj--it's not even a doubt, this will be our go-to hotel from now on. Parking is on site, but like most of Boston, it's pricey.

Room Tip: Both times we were on the 4th floor - a suite and a standard room. Both were excellent!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spinItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Boston Downtown/Seaport

Property: Residence Inn Boston Downtown/Seaport
Address: 370 Congress St, Boston, MA 02210-1810
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #18 of 83 Hotels in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Residence Inn Boston Downtown/Seaport 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located minutes from the financial district. Whether you're with us for a few days, a few weeks, or a few months, our brand new extended stay Boston hotel will provide you with all you need. Spacious studio and one bedroom suites with separate living and sleeping areas and fully equipped kitchen ready for your favorite cuisine. Free Internet for connecting to work and the outside world. Free hot breakfast to start mornings off right and evening social hours to end the day well. The new Residence Inn boasts a large cutting edge fitness center with exterior windows for strengthening your body and soul. At Residence Inn Boston Downtown Seaport, we will provide you with a great location just minutes from the Boston Convention Center, The Seaport World Trade Center, Boston's financial district, the NE Aquarium and minutes drive to historic Fenway Park ... more   less 
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