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“Possible Scam”

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Residence Inn Boston Downtown/Seaport
Ranked #23 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Reviewed 22 May 2014

I recently booked this hotel through central reservations and upon checking out I noticed the price for my second night wasn't as I was quoted over the phone and I did not receive an email confirmation.
When I brought this to their attention, I was told that I signed for that price when I arrived.
I admit it...I didn't read the paper I initialled but I really had no reason to as I already knew what the price was. The price was almost double and the manager's responce was...too bad you signed the paper! This is when I want them to go back and listen to recorded message for quality assurance ...just not what I expected from this chain of hotels. It makes me wonder if this is a scam?

  • Stayed: May 2014, travelled on business
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3  Thank Sophie1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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361 - 367 of 484 reviews

Reviewed 15 May 2014

Spent a weekend in Boston. What a great spot for touring downtown by foot -you can walk to the aquarium and fanueil hall. But the building itself is really special - revamped factory, which is now super funky and lovely. Not a typical residence inn at all. Also, lobby bar. Totally recommend this hotel.

Bartender lacked any creativity and the drinks were blah, but who needs it when Lucky's is across the street?

  • Stayed: April 2014, travelled as a couple
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Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

Think you know what to expect in a Residence Inn? Not if you haven't stayed at this one! A recycled 1901 building redone as a contemporary resort with an "outdoor courtyard" covered by a huge skylight, viewed from the glass elevators. All of the usual amenities are here, as well as a lobby bar. For us, it was about a five minute walk to the Convention Center, as well as walking distance to the No Name restaurant and the Barking Crab. Another neighborhood restaurant with rave reviews was Tavern Road. Great location!

Room Tip: Higher floors have waterfront views.
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  • Stayed: May 2014, travelled as a couple
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Thank Massnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014 via mobile

Stayed May 2014 Mother's weekend. Check in easy with Mike, New renovated bld with everything you need, refrigerator, microwave, dish washer, wine glasses, and dish wear, pots and pans. Stand up shower with dual heads, fun, huge bed, big windows. Two TVs, Market in bld and across the street with organic options. Best breakfast, you do not leave hungry, Kelly was so sweet and had great customer service, shared with us directions to the Sowa open market and Sam Adams Brewery. All were accommodating to get taxi or a driver when needed Most definitely will go back.

  • Stayed: May 2014
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Thank mythoughtscount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Very chic lobby and rooms; renovated historic building in Seaport District.... easy walking to the best restaurants: Strega Waterfront, Empire, Legal Harborside and many more. Extremely helpful staff from front desk, to housekeeping to the awesome bar tender: Tammy! Also, morning breakfast complimentary... hot food, lots of healthy choices. Business Center makes getting work done easy. With family accompanying me for the holiday, they were very happy with the other activities nearby and the "really cool" hotel (:). Special thanks to Mike Day and Lisa Crist and all of the front desk staff. Also, a special compliment for the morning breakfast staff who do a WONDERFUL job. Housemen, Security personnel and maintenance staff should all be acknowledged for such a comfortable setting. Housekeeping staff do an wonderful job... looks like the rooms had never even been occupied - they were so clean. We had several rooms.

  • Stayed: April 2014, travelled with family
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1  Thank Lesliefreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014 via mobile

We stayed last weekend for the marathon, hotel is very well located and 8 mins walk from south station, easy access to all boston! Room is great and new! Front Desk service is good but not excellent, they were very nice to hold on to several packages i sent prior to my arrival.

Stayed: April 2014, travelled as a couple
Thank eoreamuno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014 via mobile

This renovated building is very charming. The rooms were spacious and we'll appointed. Staff very helpful and friendly. Great Seaport location with many good restaurants and bars in walking distance. Highly recommended.

Stayed: April 2014, travelled with family
1  Thank GianniB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Boston Downtown/Seaport

Address: 370 Congress St, Boston, MA 02210
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #23 of 84 Hotels in Boston
Price Range: £150 - £516 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Downtown/Seaport 3*
Number of rooms: 120
Official Description (provided by the hotel):
Set a pace that suits you at Residence Inn by Marriott® Boston Downtown/Seaport located minutes from the financial district. Whether you're with us for a few days, a few weeks, or a few months, our unique extended stay, Boston hotel will provide you with all you need. You'll thrive at Residence Inn with the conveniences that make travel a pleasure, like spacious studio and one bedroom suites with separate living and sleeping areas fully equipped kitchens ready for your favorite cuisine. Free Internet for connecting to work and the outside world. Free hot breakfast starts mornings off right and end the day in our lobby lounge. The new Residence Inn boasts a large cutting edge fitness center with exterior windows for strengthening your body and soul. At Residence Inn Boston Downtown/Seaport, we will provide you with a great location just minutes from the Boston Convention Center, The Seaport World Trade Center, Boston's Financial district, the NE Aquarium and minutes drive to historic Fenway Park ... more   less 
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