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“This place is AWESOME”

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Residence Inn by Marriott Boston Back Bay/Fenway
Ranked #9 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Philadelphia
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“This place is AWESOME”
Reviewed 25 March 2014

Great location and brand new. the rooms are very modern and have all of the most up to date ammenities with tons of room.
I loved the breakfast in the morning and the staff was very helpful.
I have found a new place to stay when I travel to Boston.

Room Tip: 8th floor has a great patio
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank jwumfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, 31 March 2014
We are honored to be your new place to stay when traveling to Boston. Thank you so much for your lovely review. We're thrilled that you had such a positive experienced and enjoyed our location and breakfast buffet so much. Everyone here is looking forward to welcoming you back to the Residence Inn Boston Back Bay - Fenway next time you're visiting the area.
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1,397 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
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English first
ROADTRIP
2 reviews
Reviewed 23 March 2014

Nice property and location, great breakfast and views. Strange there is no hot tub just a small indoor heated pool, which is more like a hot tub with no bubbles.

Twenty minutes after checkout we went back because we left our anniversary presents in the room. Staff refused to allow us back up to room at 12:18 pm when we left the room at 11:50 am stating that our belongings are "already gone", all of them. These folks did so much right but the loss of anniversary presents is what I will remember.

Lesson learned, next time we want to celebrate in the city we know it's better to rent a car with a driver and the 30 minute drive home rather than booking a hotel.

Room Tip: View of fenway is worth it!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nomadess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, 24 March 2014
Thank you for your feedback. While it is quite kind of you to mention that you thought our property, location and breakfast were all nice, we regret the issue you encountered after checking out. It is extremely upsetting to realize after leaving a hotel that you have forgotten any personal items in the room. We sincerely regret the inconveniences of your lost items and that this difficult issue was not resolved to your satisfaction. We encourage you to contact us directly should you wish to discuss the incident further.
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Fort Myers, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 March 2014

This hotel was conveniently located to everywhere we wanted to go within the fabulous city of Boston. Hotel was clean, staff was welcoming, breakfast was fabulous, and the room was cozy. Most importantly, the bed was so comfortable that I never wanted to get out of it.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Freddye H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, 24 March 2014
Our guests’ comfort is always important to us and we love knowing that you had such a great stay at the Residence Inn Boston Back Bay - Fenway and that our location worked out so well for you. Our hotel is conveniently positioned just steps away from many of the city’s top attractions and conveniences. We are thrilled you enjoyed your spring break getaway to Boston and hope that you will allow us the pleasure of welcoming you back soon.
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Dover, NH
Level Contributor
137 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 March 2014

This was a wonderful hotel with plenty of amenities. We were visiting for a swim meet at BU, and the close proximity to the venue was an added benefit. The King room was spacious, the pull-out bed comfortable, and I loved the kitchen area! The offerings for breakfast were plentiful, varied, and warm - the perfect blend for feeding hungry swimmers before their events. The patio area on floor 8 is the best viewing area in any hotel I have visited, and beckons for a late spring or summer revisit - just to catch the views again of Fenway!

Room Tip: If you can get an even numbered room, you will have a great view of Fenway Park.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, 24 March 2014
Thank you so much for sharing such kind remarks regarding your recent stay at the Residence Inn Boston Back Bay - Fenway. We're delighted that you found our hotel's close proximity to Boston University to be such a benefit and thrilled that our daily hot breakfast buffet satisfied your hungry swimmers. We hope that we will have the opportunity to welcome you back soon.
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Montreal, Canada
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 March 2014

The Hotel ad the perfect location if you want to hangout around the fenway park. The hotel is very clean. The staff was awesome, very welcoming and attentive. The room size for 4 adults was respectable. Very quiet hotel. Subway station near the hotel it's just perfect. I recommanded to everyone wants to have a good time in Boston.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mathieu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, 24 March 2014
We truly appreciate your wonderful review and recommendation for the Residence Inn Boston Back Bay - Fenway. It's always nice when a guest review mentions how welcoming and attentive our staff was throughout a stay, thank you. We're glad that our location and its close proximity to Fenway Park worked so well for your visit. Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bronxville, New York
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 17 March 2014

The place is brand new and is not rough around the edges - everything is new, aesthetically pleasing, modern decor looking like it's straight out of HGTV. Our suite was nice, great kitchenette (everything but an oven). Service was good. Laundry facilities were good, pool was nice (small, but no hot tub). Little convenience store downstairs with travel sized anything you could possibly need.

Where it fell short:
-No bathtub in our bathroom, just a shower. When I go to a nice hotel I want to take a bath. No hot tub in the pool area to compensate.
-No room service. I understand there's no hotel restaurant, but can't they make a deal with one of the 5 million restaurants on the block to use for room service, like the Hotel Commonwealth does with Eastern Standard?
-We could not for the life of us figure out the light switches. There were so many light switches in the room, and it turned out that some of them were actually power switches, but there was no way of knowing that before pushing it and turning off the TV and all the lights, throwing us into pitch blackness unable to see anything to continue to attempt to turn on a darn light.
-As we were going to sleep, I thought it felt rather chilly, almost as if there was AC on - it was thirty degrees outside. As we explored the temperature situation, it turned out that a window was left WIDE open. Earlier that evening, I had found an empty pack of CIGARETTES left behind the TV stand. Obviously somebody had been smoking in the room.
-Every once in awhile, you would feel like the room was vibrating, and it would cause a weird noise coming from the bathroom area of things vibrating and shaking. I suspect that the hotel is situated over the underground train and every time a train goes by the room shakes.
-The smoke detector flashes a light that actually illuminates the room at night - very annoying for sleep.
-Something about the bed caused me to have the worst night's sleep in quite awhile - the bed was pretty comfy so I suspect the pillows.

Luckily we paid nothing and were using Marriott points, but full price is 400 dollars a night so if I was paying that I'd be a VERY unhappy camper. The stay was overall fine despite these incidents, but I would not stay here again or recommend it.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catluvr914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, 24 March 2014
While we are glad that you found our hotel's decor to be aesthetically pleasing and enjoyed the level of service you received, it was disappointing that not every aspect of your stay was positive. We are truly sorry to learn that during your stay you had so many challenges. Thank you for letting us know about your visit and sharing your thoughts with us. One day we hope that you will allow us the privilege of welcoming you back.
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centerville
2 reviews
Reviewed 16 March 2014

The only complaints would be, the air vent was noisy and the room was very warm. Couldn't get temp down enough to a comfortable level. The roof top patio was spectacular. I wish there was a hot tub there. All in all a pleasant experience. The couples massage by Boston Mobile Massage was a real delight. Thank you Lisa and thank the hotel for recommending them.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank paul m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceInnFenway, General Manager at Residence Inn by Marriott Boston Back Bay/Fenway, responded to this review, 17 March 2014
We are very happy that your travels have brought you to the Residence Inn Boston Back Bay - Fenway. Thank you for your review and for telling us about your experience. We do apologize for the air vent noise and the difficulties you encountered obtaining the optimal temperature in your room. Guests are encouraged to let us know about any concerns while they are here so that we may address the issues promptly and create the best possible experience for you. We're thrilled your stay with us was pleasant and that the couples massage was enjoyed so much. The next time you are in the area, we hope that you will allow us the privilege of welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Boston Back Bay/Fenway

Property: Residence Inn by Marriott Boston Back Bay/Fenway
Address: 125 Brookline Ave, Boston, MA 02215-3904
Region: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 83 Hotels in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Residence Inn by Marriott Boston Back Bay/Fenway 3*
Number of rooms: 175
Official Description (provided by the hotel):
Contemporary yet comfortable, our extended stay hotel offers a convenient location steps away from Fenway Park. The brand new suites include luxury bedding featuring thicker mattresses, full sized pullout sofa bed, fully equipped kitchen and stovetop, refrigerator, microwave oven, and dishwasher. Complimentary high speed & wireless internet access. Complimentary hot breakfast buffet, complimentary evening social (Mon - Thu), complimentary grocery shopping service. ... more   less 
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