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“Great Boston hotel”
Review of The Boxer Boston

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The Boxer Boston
Ranked #21 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 October 2013

Great place to stay while in Boston. Good service and close walk to everything.
Negative points:
1. Room is way to dark, not enough lighting and the walls are painted dark gray which makes it even darker.
2. The room is so small that you bump your shins on furniture trying to walk around the room.

Even with these two problems I would stay here again. The staff is friendly and the service good. Room is very clean and modern. We enjoyed our stay.

  • Stayed: October 2013, travelled as a couple
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Thank Evelyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier E, General Manager at The Boxer Boston, responded to this reviewResponded 31 October 2013

Thanks for the review! We appreciate the feedback. You will be pleased to hear that we are currently in the process of switching out the lightbulbs in all guest rooms for brighter LED bulbs. We have heard this concern before and decided a change was indeed necessary. We hear you loud and clear on the bed frames as well. We had the hotel designers come in to inspect and they are looking into another solution for the frame in the rooms where this may be obtrusive. Honest guest feedback is all we need to hear and we'll always make the necessary changes to ensure all of our guests have a great experience. We look forward to having you as our guest in the near future! Thanks again!

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927 - 933 of 1,066 reviews

Reviewed 27 October 2013

Booked a junior suite and found it to have plenty of room, great shower & bathroom. The location can't be beat. There is a T station very close, a trolley pickup around the corner and a quick walk to the TD Garden! We enjoyed the breakfast each morning and everyone was helpful and friendly!
We hadn't been to Boston before, and loved our trip! Beautiful historic city and the World Series Fever was contagious!!!

  • Stayed: October 2013, travelled as a couple
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1  Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier E, General Manager at The Boxer Boston, responded to this reviewResponded 31 October 2013

Thanks for the fantastic review! We're glad we were able to provide such a memorable experience on your Honeymoon! Boston is a great city to visit on any occasion. Now we just have to see you every year on your anniversary! :) We look forward to seeing you then!

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Reviewed 26 October 2013

My sister and i stayed at this hotel this past week.
The room was extremely small. No closet, no dresser.
Just 1 drawer attached to a shelving unit that held 5 hangars.
no bathtub just a shower. Room was dark grey in colour which made it look even smaller.The staff at the desk were great and very helpful with directions. The location of the hotel was close to the Freedom Trail and other historical areas.Its close to the subway and commuter trains as well.

Room Tip: Only stay here if you do not mind how small the rooms are.
  • Stayed: October 2013, travelled with family
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1  Thank Marion B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier E, General Manager at The Boxer Boston, responded to this reviewResponded 27 October 2013

Thanks for taking the time to write about your experience! We appreciate the feedback from such a seasoned TripAdvisor reviewer like yourself. We have several different room layouts due to the unique shape of our building (think Flatiron Building in NYC!). Some rooms are smaller than others. It varies by room type reserved. We will update your guest profile with this information and ensure you get a larger room type on your next visit regardless of which room you secure. Our #1 goal is guest satisfaction. I'm very pleased to hear the customer service was up to par. We're making strides everyday to get better at what we do. I will certainly share your comments with the entire team. We look forward to having you bak as our guest in the near future!

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Reviewed 26 October 2013

Choose the Boxer based on TripAdvisor reviews and its location. The room was small and the bed was quite comfortable. No street noise and wifi worked well. A luggage stand would have been nice; we had to keep two suitcases on the floor. Another towel hook in the bathroom would have been nice too. The restaurant had good food and the wait staff was helpful and friendly. Housekeeping overlooked our room after the first night, but there was no urgent need for cleaning or new linen/towels. As frequent travelers, we have learned to accept that sometimes things go wrong. The hotel is very well located for visiting downtown Boston. We walked the Freedom Trail and roamed Boston neighborhoods from this base.

  • Stayed: October 2013, travelled on business
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Thank Overlooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier E, General Manager at The Boxer Boston, responded to this reviewResponded 27 October 2013

Thanks for writing about your recent experience at The Boxer! This is the second review in a row form such a seasoned traveler like yourself. I see we had some shortcomings on your stay and I do appreciate your patience and understanding. Nevertheless we should have been more thorough when refreshing and inspecting rooms. I'm not one for excuses so I won't provide any. We will use this as a learning experience and make adjustments to ensure this does not happen not just to you but any guest in the future. Thanks for the comments on the hooks and luggage racks. Very good points. We will review internally and look to make improvements. This is exactly the type of feedback we need to get better at what we do. I appreciate the time taken and I look forward to having you back as out guest in the near future.

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Reviewed 23 October 2013

We stayed for one weekend night in October and had a nice stay. We took the train to North Station. The Boxer is a five minute walk from North Station. We got there before check in but they stored our bags and called us when the room was ready. The room was smallish but for a downtown city hotel it was what we expected. The vibe has a modern industrial feel but thought it was good. There was a Keurig in the room. The room was quiet and the bathroom was fine if small. There was a mix up on our room assignment but they corrected it quickly when we told them and they offered us a free breakfast as compensation. We didn't get to use it but it was a nice gesture and freely offered. The bar was nice. We will definitely consider this hotel again.

Stayed: October 2013, travelled as a couple
Thank USAMaineTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa V, Manager at The Boxer Boston, responded to this reviewResponded 24 October 2013

Dear USAMaineTravelers,

Thank you so much for your feedback regarding The Boxer- we certainly look forward to having you back in Boston!

Best,
Vanessa Vitale
Assistant General Manager

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Reviewed 22 October 2013

The Boxer is a lovely boutique hotel. There are more positives than there are issues, so I would definitely recommend staying here. I stayed four nights in all. The positives are:

1) Stylish decor. The renovations are fresh, hip, yet comfortable. The professional photos of the hotel are true to life.
2) Good location. It's very close to TD Gardens and close enough to the North End and Beacon Hill to walk.
3) Great front desk staff. Friendly, courteous, and happy to to help.
4) Housekeeping did an amazing job. Very clean.

The negatives are:
1) Very little soundproofing. I was in the handicap accessible room near the elevator. The elevators are quiet, but the other guests of the hotel can be clearly heard from inside the room. These guests weren't being rude. They were using their normal indoor voices. I woke up a few times a night from these conversations. When I mentioned the noise, the front desk offered to move me to another room. The room that they offered was much smaller with a postage sized bathroom. The noise wasn't so much of an issue as the hotel emptied during the week.
2) Room service. I ordered fries and the lobster mac and cheese. The fries didn't arrive with the sauces that were noted on the menu. There was plastic in my tepid mac and cheese. And they forgot the untilsils. As such, I wasn't impressed with the room service. They could try a bit harder in this arena.

If it weren't for those two things, I would have rated the hotel a 5 out of 5.

  • Stayed: October 2013, travelled solo
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Thank SuperMe1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier E, General Manager at The Boxer Boston, responded to this reviewResponded 27 October 2013

Thanks for the review! I like to hear about the positives but do welcome the negatives. I appreciate you holding us accountable. We're here to provide a positive memorable experience. I'm disappointed to hear it was soured by noise from outside your room and lack of attention to detail on the room service order. Completely unacceptable. I will address these concerns with our Chief Engineer and Executive Chef. We have discussed additional soundproofing around the doors in high traffic areas. We look to have this installed within the next week. Regarding Room Service - no excuses. We should have delivered the order as advertised. We'll make the adjustments in service immediately to ensure none of our guests have this same experience in the future. Thanks again for the review and details. We look forward to having you as our guest in the near future!

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Reviewed 22 October 2013

We were very pleased with this small hotel (80 rooms). We were a little worried because the larger well-know hotels were a lot more expensive. This old building has been redone and is in great shape. The decor is modern eclectic and very well done. The service was good, the small bar/restaurant adjacent to the small lobby was perfect for cocktails and breakfast. We were able to walk to many places we wanted to go and there were plenty of restaurants within walking distance.

Room Tip: We had room 310 which is in an irregularly shaped corner. It was plenty large with 3 big windows and...
  • Stayed: October 2013, travelled as a couple
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Thank bettyobradCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier E, General Manager at The Boxer Boston, responded to this reviewResponded 27 October 2013

Thanks for the outstanding review! We appreciate the positive feedback. We worked very hard on our recent renovation. Our goal is to be the best hotel in Boston and our product is well designed to hep us get there. Service levels get better everyday. Before you know it we'll be in those same conversations when discussing the 'larger well-known' hotels. Not so much for our size but for our service. We look forward to having you back as our guest in the near future!

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Additional Information about The Boxer Boston

Address: 107 Merrimac St, Boston, MA 02114
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Green Hotel in Boston
#15 Luxury Hotel in Boston
#20 Family Hotel in Boston
#22 Romantic Hotel in Boston
#26 Business Hotel in Boston
Price Range: £136 - £430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Boxer Boston 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Boston Bulfinch Hotel

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