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“Good Until Checkout”
Review of The Boxer Boston

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The Boxer Boston
Ranked #23 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good Until Checkout”
Reviewed 18 April 2014

I stayed at the hotel and everything had gone great, until I checked out. I called the front desk to have the valet get my car. I walked outside and the valet was parallel parking my car when he drove it into another vehicle parked on the street. My bumper was scratched. He got out of the vehicle, handed me my keys and did not say anything. There was not a manager on site so I called the hotel later in the afternoon. I was told someone would contact me the following day. They did contact me, but only by email. I quickly responded to the email and never received a response or call!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Jeff12245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa V, General Manager at The Boxer Boston, responded to this review, 22 April 2014
Dear Jeff12245,

Please accept my deepest apologies that this was not resloved ina timely manner. I have reached out to you personally in hopes of discussing a remedy. I look forward to hearing from you and very glad you enjoyed your stay otherwise!

Best,
Vanessa Vitale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
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Denver, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 April 2014

Great location in Downtown Boston (just a few blocks from the subway station) very close to Little Italy and Faneuil Hall. Love the architecture, newly renovated, very clean with a modern flair. The rooms may be a tad small, but hey, you are in Downtown Boston. Still plenty of room for us, we were out and about seeing the sites. The Boxer is a great place to call home base. The staff were ALL very helpful, friendly and professional. I would definitely stay there again!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa V, General Manager at The Boxer Boston, responded to this review, 22 April 2014
Dear Ruben C,


I am so happy to hear that you enjoyed the Hotel! And glad to hear that you have had some experience with downtown Boston historic hotels and our room sizes! We have done an incredible job if I do say so myself on capitalizing the space with our open closet concept and complimentary amenties. We look forward to seeing you again!

Best,
Vanessa Vitale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 April 2014 via mobile

The Boxer Boston is a basic hotel but I think pretty good. The check in was fast and easy. The front desk staff were always friendly and helpful. The room was clean. I did discover an old used wine glass behind the room safe on day 4. I moved it beside the safe so it was super visible... Its still there when I checked out. The replenishment of coffee supplies was very inconsistent though. Nearly everyday I had to get something from the front dresk .. Coffee, sugar or cream. Not a big deal but had to make sure I could have a morning wake me up.

The location of the hotel is both good and bad. Its only 7 min walk to Faneuil Hall and all that the market has to offer. However its also only 2 blocks from TD Gardens too. This !means hockey games and one night Miley Cyrus was "performing". The streets were awash with 1000's of teens.

All in all the hotel was good and if the deal was good I'd stay again.

Stayed March 2014, travelled on business
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa V, General Manager at The Boxer Boston, responded to this review, 22 April 2014
Dear Robert M,

Thank you for your feedback! I have brought the inconsistany issue up to our team to ensure that it takes place correctly - my apologies for the issue! We look forward to seeing you again the next time you are in the States- for business or for leisure!

Best,
Vanessa Vitale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sussex
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 April 2014

A small, pleasant and friendly hotel with excellent staff. We were initially unhappy at the size of our standard double room being rather small (especially as we were staying for 8 nights) and we were found a slightly larger one designed for disabled use. We would have upgraded had there been any larger rooms available. We had tried to do that and have a breakfast included prior to our visit but the hotel wouldn't do that without cancelling our booking with our agent in the UK (GHP/Avios) and rebooking directly with them. We wouldn't do that as it would have lost the ABTA travel protection covering the flight and hotel. Moral of that is if you want to get the best deal and not worried about an overall travel package with flights, book direct with the hotel.

Room Tip: Ask before you book.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HectorSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa V, General Manager at The Boxer Boston, responded to this review, 21 April 2014
Dear HectorSussex,

Being able to respond to reviews such as these is one of my favorite parts of my job. At times when there are issues (in this case with room size) I love that we were able to accommodate you as best we could amidst the circumstances- that's what guest services is all about! Next time you are in the States we look forward to seeing you!

Best,
Vanessa Vitale
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Boston, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 April 2014

I booked the hotel for my boyfriends surprise birthday. I had spoken to the concierge before hand and worked out a whole plan even a code for when I called so she would know we were close and could run a bucket of ice and 4 champagne flutes up to the room for us . When I got there she brought the bottle of champagne and his gift up to the room so it'd be ready when we got in. It looked great he was so surprised but I did notice there was no couch in the room and I reserved a junior sweet so there should've been. I went to the desk and before I could say anymore tey had already found a second room for us on the same floor free of charge! Plus 4 breakfast vouchers for the morning. Even got us a cab when we were ready to go out. They were absolutely amazing!! Will definitely be back again!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa V, General Manager at The Boxer Boston, responded to this review, 21 April 2014
Dear KatieH,

That might be the best title of a review ever! I am so glad to hear that we made your surprise complete! We pride ourselves on our service, I have to admit I am so very proud of guest service agents who ensure each day that we give the best in service excellence. We look forward to seeing you again (surprise again next year?)

Best,
Vanessa Vitale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2014

Really close to the garden, great for an event. I would definitely recommend using the hotels valet service and double checking the cost if parking coincides with an event. Close to bars for after a game, hotel bar doesn't stay open very late. The staff was nice.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m1352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa V, General Manager at The Boxer Boston, responded to this review, 21 April 2014
Dear M1352,

We hope you enjoyed your event at the Garden! Besides our exceptional guest service, we are glad you also enjoyed our location. Parking in Boston can be tricky, and we are happy to offer a valet service open early in the morning until late at night. I certainly appreciate you reviewing the hotel and look forward to seeing you soon!

Best,
Vanessa Vitale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
155 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 30 March 2014

Would highly recommend this hotel if you are in town for an event at the Garden. Less than a 5 minute walk tot the Garden and close to the North End, Fanieul Hall and Aquarium.
Rooms are quite small, but creatively decorated and very clean.
Staff is exceptionally helpful.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeoffChing88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa V, General Manager at The Boxer Boston, responded to this review, 21 April 2014
Dear GeoffChing88,

So glad you enjoyed our exceptional service and our beautiful city! I have to admit, our location is super convenient to the Garden (just a block away!) and having a stadium in the middle of the city is one of my favorite advantages of Boston! Thank you again.

Best,
Vanessa Vitale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Boxer Boston

Property: The Boxer Boston
Address: 107 Merrimac St, Boston, MA 02114
Phone Number:
Region: United States > Massachusetts > Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Boston
#16 Luxury Hotel in Boston
#20 Family Hotel in Boston
#22 Romantic Hotel in Boston
#26 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Boxer Boston 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Boston Bulfinch Hotel

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