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“So disappointed....Buyer Beware”

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Boston Yacht Haven Inn & Marina
Ranked #7 of 37 Boston B&B and Inns
Certificate of Excellence
Reviewed 13 October 2007

Wow. What a difference 2 years makes. This was my second stay at Yacht Haven, and I invited my mother-in-law along with my husband and
teenager to check out this place and Boston. I received an email from
Kathleen 6 months prior with a rate range, and called to confirm a $235 nightly stay with Ryan for two nights over the Columbus Day weekend. I came expecting a beautiful location, enthusiastic Frank and macaroons, and a clean room and nice muffins for breakfast. Well,
the location is still great, but everything else disappointed. No sign of Frank, no macaroons, a room that was dirty- bathroom smelled like urine, missing lamp lightbulbs, found some letters under the bed
from previous occupants, and limited breakfast. We called the evening
before we checked out to ask the front desk to call the water taxi for 7:30 am pick-up- called at 8:30 pm and got a snarly woman who informed us no one works between 8 pm and 8 am in the office- you're on your own to call and don't worry about checking out- we'll do it for you.

Right- got home to find out we were charged $300 a night and it ran through immed on my debit card. When I called- talked to Kathleen who
told me that was the rate and I was wrong to think otherwise, but she'd call me back after checking in. Ummm-no call back for 4 days- I noticed a charge or $275 a night went through. When I called again-got Kathleen and she let me know that was the rate, because they never would have quoted a rate as low as $235, when $275 was the rate
for the room (so why was I charged $300, you ask?)

No one could call to let me know, because she said no one had been working in the office since last Thursday. Obviously, some customer service issues here- which is too bad because it could be an amazing place if they were focused on customers.

So disappointing- be sure you ask for everything in writing from this
place- or stay at the Doubletree which is where I will recommend my Fortune 500 company based in Watertowne will stay in the future.

  • Stayed: October 2007, travelled with family
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4  Thank Enjoylife46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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148 - 154 of 181 reviews

Reviewed 23 September 2007

This is the second time I've stayed at Boston Yacht Haven. I stayed because I saw in USA TODAY that they're rated #1 urban B&B. Everything that you read in the reviews is true - fabulous views, even more fabulous location. The best thing about Boston Yacht Haven though are the balconies. It's so worth it to splurge for a balcony room. If there weren't so many things to do withing walking distance, I'd just sit on the balcony here all day. We love this place, and have spent two wonderful anniversaries here. We hope to spent many more.

Stayed: September 2007
1  Thank CousinsIslandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2007

We just returned from a 5-night stay at BYH, and would definitely stay again. For $300 USD a night, here is what you get: absolutely the best location, within walking distance from everything, and stunning views all around. Large, well-appointed rooms, most with big decks. Continental breakfast of pastries, mini-muffins, juices, and coffee, although the assortment isn't large, everything is fresh, and the uber Tassimo coffee machine offers several blends/choices, but the only fruit offered was oranges, and not every day.

Here is what you DO NOT GET: much in the way of personal service, except for Ryan, he's great. Beds are king-size but lumpy & in need of replacement, especially in Room 8. Room 5 leaks in the rain, when we checked in, there was a puddle in the bathroom and the bedding was soaking wet, you can see along the wooden beams where it has leaked many times in many places. It even leaked in the closet one night! Which is how we ended up staying in two rooms, they moved us to Room 8 for the first night while they cleaned/dried up Room 5, and we later learned they rented it out that night anyway. They just moved the bed over a foot, although in fairness, on a weekend, how would they get the roof fixed. Room 8 has no deck but a great city view. Anyway, we were happy enough in Room 5 once it stopped raining, great deck. Also the toilet quit working one morning but we saw the maintenance man in the hall and it was fixed by the time we got back to the room later that day. The most annoying, perplexing thing is the parking...what is their problem!? There are 6 spots by the front door, one handicapped. There are 11 or 12 spots along the fence, 2 for staff, and the rest were all roped off and stayed empty for our entire stay. They told us to park at Lewis Wharf, which is only a five-minute walk, at $25 per day, but if BYH validated our ticket, we would get $2 off so it would actually be cheaper for us NOT to park at BYH. Well, we did get BYH to validate the parking, but there was no $2 off, we paid the same as BYH would have charged us if we had been allowed to park there. The whole parking issue was very odd, we really didn't care because we walked or subwayed everywhere but it became our joke of the day. The funniest thing was one day we went to get something out of the car and saw the BYH van was parked at Lewis Wharf!!

Another problem is sound-proofing, in both rooms you could hear people talking and/or the TV from the rooms beside you, so take your ear plugs if you're a light sleeper. And there is a huge A/C unit over Room 5, which runs constantly and truly sounds like you're living under a jet engine. This is not a good thing, and I think Room 4 would be bad that way as well. But at least it drowned out the TV/people noise from the other rooms.

Despite all this, we would stay there again just for the location, although you should know that there are 3 taxes that you will pay on top of your room rate when you check out. That's worse than Canada!

Other things about the area: don't miss Little Italy, Giacomo's is worth the hype and if you want to avoid the line-ups you read about, go early through the week (5 to 5:30) and you won't have a very long wait, if any. Fast, friendly service, cash only. Caffe Vittoria worth a visit for the home-made gelato. Joe's at the end of Commercial Wharf -- save your money. Middle of the road food, mediocre service. Walk another block to Sel de la Terre (get the fried goat cheese salad, the steak & fries, and a great blend of coffee), also fast, friendly service. Or Legal Seafoods on Long Wharf, again good service and seafood selection is amazing. Jacob Wirth on Stuart St. is 130 years old, like an old German beer hall, with real home-made sauerkraut and red cabbage, instead of a wine list, you get a beer list that's over two pages long! Fast, friendly service and good, not outstanding, food.

Walk or take the T everywhere. Easy peasy. Get the audioguide to the Freedom Trail at the Visitor Info Center on Boston Common, it is well worth the $15. Old Town Trolley was good, but we had 3 different drivers, and since they don't use a pre-recorded dialogue, it will depend on how good the driver is as to how good your tour will be (it's a hop-on, hop-off). Our first driver was really great, the other 2 were just okay. You can skip the Museum of Science unless you have kids. Go early to avoid the crowds. Boston Duck Tours was okay, you hear all the same stuff as the trolley tour. I would suggest the duck tour just for the novelty, and take a harbour cruise or something instead of the trolley tour. The Fenway Park tour is good. My husband took as many pix there as he took of the rest of Boston!

  • Stayed: July 2007, travelled as a couple
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2  Thank Kunda Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2007

Excellent location and within easy walking distance to Little Italy and the train station. This is not a city to drive around in so have a great location makes a difference! Parking is expensive everywhere and if you get here early enough, you can park here for a discounted rate! I would advise having breakfast at a nearby restaurant.

Stayed: July 2007
Thank ECanitano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2007

Stayed three nights at the BYH in June. The location is perfect. A five minute walk to Little Italy (one of my favorite places on the planet) and a great view of the skyline and harbor from the penthouse suite. The bed was very comfortable and more than large enough for my wife and I. The view was just incredible.

It was worth staying again just for those reasons, the location and the nice room. However, everything else was just about average or below. $75 for parking at the next wharf when the parking spots out front just sat there open the whole time (not a recipe for repeat business). Breakfast consisting of a few juices and muffins (not what I'd call a bed and breakfast). The people were nice enough.

If you want a wonderful view in a fantastic location within minimal personal interaction from your hosts and don't mind going elsewhere for breakfast and paying an arm and a leg for parking, this is your place.

  • Stayed: June 2007, travelled as a couple
    • Value
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3  Thank ballmantx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2006

Location - very good - 5 minutes to the end of the wharf then another 5 mins to Italian district, Fanueil Hall, T station, etc.
Rooms - huge, excellent, very well equipped, clean and tidy - lovely views!
Staff - helpful and friendly
Local attractions - its Boston, need I say more - OK our favourites where Freedom Trail esp. Fanueil Hall and Old Ironsides, Prudential Centre, Italian District, etc.
Restaurants - Italian - can't remember the name but make sure you investigate the back streets away from the main drag of Hannover street, Joes American Diner at the end of commercial wharf - tried it one night and kept going back - good wholesome American fare.



See other places we stayed - Afton Inn, Wolfeboro, New Hampshire - The Timberholm Inn, Stowe, Vermont - The Kingsleigh Inn, Southwest Harbour, Maine - The Martin Hill Inn, Portsmouth, New Hampshire - By the Sea B&B, Plymouth, Massachusetts - The Boston Yacht Haven, Boston, Massachusetts

  • Stayed: October 2006
    • Value
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2  Thank CedarMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2006

Stayed here with my wife for two nights in October. The prior reviews were quite accurate - great location (5 minute walk to the North End and Fanueil Marketplace) and great views of the active harbor and the cityscape (we stayed in the penthouse which had a private deck on three sides of the building). The penthouse unit was not large but was adequate (and again, the decks were great). A very simple continental breakfast was available (coffee, juice, fruit and muffins). While not inexpensive, was a very good value. Only disappointment was that when we made reservations we were told we could park there for $20 but when we got there was told they only have 6 spots (which were all taken), and we had to park at the next wharf (only 3 minute walk though).

  • Stayed: October 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank koskman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boston Yacht Haven Inn & Marina

Address: 87 Commercial Wharf, Boston, MA 02110-3800
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
Ranked #7 of 37 B&Bs / Inns in Boston
Price Range: £195 - £389 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Boston Yacht Haven Inn & Marina 3*
Number of rooms: 10
Official Description (provided by the hotel):
Situated on Boston's waterfront in the historic North End and steps from Faneuil Hall/Quincy Market, Boston Yacht Haven Inn & Marina is at the end of historic Commercial Wharf. Newly renovated, The Inn offers ten guest rooms distinguished by award winning architecture and unique nautical styling. Five rooms have private decks and 9 rooms have soaking tubs or shower/bathtub combination. Enjoy the peaceful environment and beautiful harbor views of Boston Yacht Haven - a place you will call "Your home away from home". ... more   less 
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Also Known As:
Boston Yacht Haven Inn And Marina
Boston Yacht Haven Inn & Marina Hotel Boston

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