I usually enjoy staying at Westin properties, and this indeed a new, nice hotel.
However, the location is far from ideal - its a bit of a shlepp downtown, few restaurants are around. You should avoid staying here unless you're attending a convention at the center next door.
The service was lackluster. I was not greeted as a Platinum member and actually had to help the front desk recognize my Platinum status (she tried to insist that my status hadn't gone through, yet I'm confirmed through Feb 2015). The breakfast was a standard Westin buffet and very good, but wow -- how many people does it take to run a small hotel restaurant? Found myself waiting for a table each day -- with many empty and open tables available. The individuals were rude and the entire thing felt disorganized -- waiting 10 minutes to get someone to come to our table. I had to call the hotel after I checked out to remove the internet charges -- as a Platinum member, those are covered.
Overall, this property doesn't live up a standard Westin hotel -- especially in terms of the service.
- Official Description (provided by the hotel):
- The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more less
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- Also Known As:
- The Westin Boston Waterfront Hotel Boston
- Westin Hotel Boston
- Boston Westin