This hotel gave me the most positive stay experience. The supervisor of guest relations gave detailed follow up via email to a few concerns I had after checkout. Acknowledging me quickly, resolving my issues and even going above and beyond to explain their SPG points loyalty program instead of passing me off to someone else. She took full control and responsibility therefore one phone call was all I needed, saving me valuable time.
Normally once I leave a hotel the staff becomes complacent in assisting a previous guest. Not so this time.
The hotel also offers a Go Green plan which is ecologically forward. Save on housekeeping and get credit towards points or food services. The bed was exceptionally comfortable though the rooms were standard in size and amenities. The ease in walking to the Convention Center without going outside in frigid weather was a huge plus.
I have not been a big Starwood customer however, I will consider Westin in my future plans.
- Official Description (provided by the hotel):
- The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more less
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- Also Known As:
- The Westin Boston Waterfront Hotel Boston
- Westin Hotel Boston
- Boston Westin