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“Excellent business venue” 4 of 5 bubbles
Review of The Westin Boston Waterfront

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The Westin Boston Waterfront
Ranked #37 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
San Ramon, California
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Excellent business venue”
4 of 5 bubbles Reviewed 27 March 2014

I've stayed at this hotel twice for business meetings. The adjacent convention center has amazing capabilities and acreage available. The meeting rooms within the hotel are lovely, well managed, and with much better-than-average catering. The rooms at the hotel are restful and exceedingly comfortable with the heavenly bed and other amenities. Dining choices within the hotel are somewhat limited, but many Seaport district restaurants are a very close walk from the hotel.
The location is ultra-convenient to Boston Logan airport (10 minute cab ride). Also very close to public transportation (Silver Line).

Room Tip: Views of the city to the North or the port/airport to the East are excellent from higher floors.
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  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, 28 March 2014
Thank you for posting such a fabulous review I was delighted to read your comments and I hope we have to opportunity to host you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,493 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Worcester, Massachusetts
Level Contributor
367 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

For the business traveler looking for a comfy room, polite staff, and near the cool waterfront, check on this location. This space is near the conference centers and away from the hustle of the Back Bay or other crowded college hotel locations, so you should be able to rest well, and prep for another day of work or meetings at the area conference centers. The staff is always aware of your needs and go out of their way to make you feel welcome. Keep up the good work.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adderley3C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, 24 March 2014
Thank you for posting your review and for recognizing our hardworking staff. We appreciate your feedback and look forward to hosting you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, MA
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 21 March 2014

I stayed at the Westin while attending a conference. The parking garage is awful. Looks as if it will crumble into the water. Very dark and narrow to navigate. I found the staff to be engaging and very friendly. My room was quiet even though it was directly above the ventilation system. My room was clean, bed and bath were comfortable. A coffee maker was provided but no cream, sugar or stirrers. The bath has a rain shower and a hand held shower. I couldn't find the switch for the heat lamp in the shower or the vent switch for the fan. Also, I couldn't find any binder or material on the Tv about hotel amenities. It was just an overnight, but I have no idea where the pool or fitness area is located?

Room Tip: Take a long hot shower. And try the curry chips at MJ O'Connor's
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  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank muzakalme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, 24 March 2014
Thank you for taking the time to post your review. I was disappointed to learn we did not meet your expectations and I have shared your comments with our Housekeeping staff and the Manager of the parking garage. I would like to point out that we pride ourselves on providing the highest level of customer service and judging by your comments, we certainly have room to improve. We appreciate your feedback and hope you will consider staying with us again the future. We would welcome the opportunity to provide a more enjoyable experience for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkwood, Missouri
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 20 March 2014

We stayed at the Westin Boston-Waterfront on July 4th. We wanted to watch the 4th of July fireworks in downtown Boston and thought that the location was closer than it really was. The lobby was nice and clean and check in was fast. The rooms were also very clean and above average for this kind of a hotel in my opinion. The staff was very friendly and willing to help always. Unfortunate we overestimated the location form the airport and the downtown area. Both cab rides were very expensive but if you need a fairly affordable hotel in the Boston area, this is your hotel!

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MaxProsp757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, 24 March 2014
Thank you for taking the time to post your review. We appreciate the feed back and hope you will consider staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
turners falls
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

We love the Westin, great views of the harbor, we are able to see our ship, we stay here once a year prior to cruising. Hotel offers a great bar, it makes an amazing pineapple mojito.

they also have luxury sheets and the beds are very comfortable...

It is located in the seaport but a short taxi ride to all of the entertainment, and great restaurants.

We book early as it is a convention center also and do not want t miss out.

The air port and pier are less than 5 mins

Room Tip: we love the upper floors
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MAMATAMA13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, 24 March 2014
Thank you for posting your review. I was delighted to read you enjoyed your stay and we look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
679 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

This past weekend was my fourth stay at this property in the Seaport. Clean, modern hotel with a couple of good bars, friendly staff, and a good gym. Handy if you have clients in the Seaport area or are just visiting - easy walk to Downtown and Back Bay, etc. It's also connected to the convention center and close to the Silver Line to the airport. I wish they would not charge for WiFi and that they could do something to mitigate the $40 breakfast...but overall this is a good place to stay.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Yog-Sothoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, 12 March 2014
Thank you for taking the time to post your review. I was delighted to read your stay was enjoyable and we hope you consider staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorba Linda, California
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

I was here during the cold winter and staying in this hotel was great because they offered a good amount of restaurants and bars, so if you didn't want to brave the cold you could stay there. Within walking distance there is also many restaurants as well. The hotel itself is nice and big, the rooms are spacious and clean. The hotel is adjacent to the convention center, and also hosts a very nice pool and gym work out area inside the hotel. I would stay there again.

Room Tip: The higher the room the better the view, certain rooms have bay views while others are great city sk...
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  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SMR8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review, 12 March 2014
Thank you for sharing your review. We appreciate the feedback and look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Boston Waterfront

Property: The Westin Boston Waterfront
Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Boston
#28 Luxury Hotel in Boston
#28 Business Hotel in Boston
#30 Green Hotel in Boston
#37 Romantic Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Official Description (provided by the hotel):
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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