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“A Lost Soul”

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The Westin Boston Waterfront
Ranked #39 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Canada
Level Contributor
58 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“A Lost Soul”
Reviewed 9 June 2010

The Westin Waterfront in Boston is all icing but little cake. You can tell that the hotel desperately wants it all work, but it simply doesn’t. From its non-existent mini bar, to its room service that offers fluff, to its paid wireless internet that cuts in and out, to it front desk computers that seemed down all the times, to its lack of airport shuttle, somebody in this hotel just doesn’t get it. Great potential but so off the mark that it’s laughable. On the other hand, I just stayed at a 3 star European Novotel in downtown Toronto, and the opposite was true. It was not all about flowery descriptions and so-called heavenly mattresses; it was about the core elements: service, value, meeting intuitive needs, and not nickle and diming the customer. I understand that a 5 star chain must charge for its service, but while someone at Westin built a 5 star facility for a 5 star hotel, whomever is managing this hotel is seriously dropping the ball. The soul of this hotel is missing. The intuitive needs of the customer have been lost in a sea of affectation and pseudo political correctness and a quasi commitment to the environment,

  • Stayed June 2010, travelled on business
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Helpful?
Thank worldlyCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review, 15 June 2010
Thank you for sharing your experience with us. While we were disappointed to read your review, it will make us better equipped to improve upon our services to ensure a rejuvenating experience for our guests going forward. It is our hope that you will consider The Westin Boston Waterfront in the future. We would welcome the opportunity to provide a more enjoyable experience for your next visit.
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München
Level Contributor
4 reviews
4 hotel reviews
Reviewed 9 June 2010

It was a wonderful stay, clean, top service, spacious rooms, comfortable beds.
Rooms are connected together through a door, which is not ideal if you have loud neighbours.
The hotel is not in the city centre but commuting is fairly easy, 5 min walk to underground station, 2 bus stops from airport. Price quality ratio is totally acceptable

  • Stayed February 2010, travelled as a couple
    • Value
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Helpful?
Thank mhatahet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review, 15 June 2010
It was refreshing to read the wonderful comments you had for The Westin Boston Waterfront and we look forward to providing another unique experience for your next trip to the city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 30 May 2010

my wife and i stayed 4 nights here and were happy with everything. At first we were a bit concerned about the hotel's location as some online comments say it is a bit remote. However I find the location was not bad at all if you take the transit. It is just 2-minute walk to the Silver line station and then you can transfer to other lines which can take you anywhere in Boston. The subway system in Boston is really good. Tthe weekly pass is only $15 and can be used for subway, bus and ferry.

The hotel is new and our room was spacious, very clean, and quiet. The mattress was neither too firm nor soft and my sleelp was great. The only problem we had was the 10-minute computer downtime right beifore our check-in, but this could happen to any hotel.

  • Stayed May 2010, travelled as a couple
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Helpful?
3 Thank liketravel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
123 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 22 May 2010

Stayed here for a conference. The hotel is very nice and decorated in a modern style. Comfortable rooms and well equipped for a large gathering. The location is not great as there is nothing in the area at all, however I didn't leave the hotel and its nice and close to the airport. I was a little disappointed that I could not get a sandwich for lunch (Starbucks had sold out) and I had to go across the street to a pretty lame deli for my food. The large downstairs event room where vendors were set up looked like it was being renovated or something and also as far as conferences go the food was pretty poor. Apart from that a very enjoyable quick stay.

  • Stayed May 2010, travelled on business
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Helpful?
Thank Mactoki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review, 25 May 2010
Thank you for sharing your experience with us. Perhaps your time with us was limited because there are several local area restaurants and sanwich shops within walking distance from the hotel with great menu options and reasonable prices.

We appreciate your feedback and hope you will consider The Westin Boston Waterfront in the future.
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Salt Lake City, Utah
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 May 2010

We arrived very late at night and was disappointed to find out there was no airport shuttle to the Westin. We had to take a taxi for $22. The lobby is beautiful, the staff were very friendly and the room was very nice. It is not located very close to anything so make sure you have a car or are prepared for the cost of a taxi.

  • Stayed May 2010, travelled as a couple
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Helpful?
Thank muellerdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveAssistant32, Executive Assistant to the General Manager at The Westin Boston Waterfront, responded to this review, 25 May 2010
Thank you for the kind comments you had for our hotel. All feedback is appreciated and we hope you will return to The Westin Boston Waterfront on your next trip to Boston.
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seekingtomorrow
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2010

This is an average Westin hotel. Although calling itself a "waterfront" hotel, it's really blocks away from the waterfront. There's not a ton to do in the surrounding area, but if you don't mind walking 20 minutes you can be in the main areas of interest.

Rooms are a typical westin hotel room. Nothing fancy. My view overlooked a parking lot filled with circus trailers / motor homes. It wasn't the best view.

Westin beds were nice as usual. Probably the highlight of staying in a Westin! The fitness centre was also nice.

  • Stayed May 2010, travelled on business
    • Value
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Helpful?
Thank seekingtomorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 May 2010

So I spent 5 nights at this place, which is "THE" only hotel adjacent to the convention center, and we all know how convenient that can be. From the mezzanine level, walk across the skywalk and you're inside the convention center, not before stopping at the Starbucks at the Lobby level. Keep in mind that the Starbucks isn't part of the regular chain, so no benefits honored from being a member.
Internet is free in the lobby and the convention center, but they do charge for access from the room.
As expected, the room I was in was quiet and clean, with a 32" LCD screen.
If you'd like to go to a restaurant however, then hop on a cab and for about $10 you'll be in the middle of everything.
There's also a very nice gym, with modern and working equipment.

  • Stayed May 2010, travelled on business
    • Value
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Helpful?
1 Thank phuinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michaelpereira, Public Relations Manager at The Westin Boston Waterfront, responded to this review, 17 May 2010
Dear phuinha,

Thank you for your recent reveiw, we appreciate the support and look forward to welcoming you back to Boston (hopefully) soon.

Be well,

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Boston Waterfront

Property: The Westin Boston Waterfront
Address: 425 Summer Street, Boston, MA 02210
Phone Number:
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#30 Luxury Hotel in Boston
#31 Green Hotel in Boston
#37 Romantic Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Official Description (provided by the hotel):
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin

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