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“Perfect balance: modern comfort, quality service and friendly atmosphere”

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InterContinental Boston
Ranked #4 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
Oxford, United Kingdom
Level 6 Contributor
212 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Perfect balance: modern comfort, quality service and friendly atmosphere”
Reviewed 12 August 2011

A little luxury for our last weekend in Boston before moving home to England. Spacious modern room, though in retrospect a city view is probably better than the port side view we asked for. We paid out extra for club room access and that was a bargain - excellent breakfast, and wine and nibbles in the evening. Plus it was a nice place to sit and read a book on a wet afternoon. The staff are really excellent - attentive without being intrusive, polite without being obsequiesce; a really nice balance has been struck at this hotel. It's not cheap - we got a good deal for a 3 day break averaging around $300 a night (but the actual cost of Monday was over $500, which is normal for the hotel. I recently stayed in the Omni Parker House, which was a completely different experience - it's really hard to say which I prefer. Try both.

Room Tip: I think the city side is a better view, but the port side is quiet.
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  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
1 Thank AnotherEnglishman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICBoston, Hotel Manager at InterContinental Boston, responded to this review, 31 August 2011
We are pleased to hear that you had a wonderful stay at InterContinental Boston! Our Club Lounge was created with convenience in mind, providing several amenities for our guests to assist with work and play. We work hard to maintain our facilities and are glad you enjoyed our stylish, modern guestrooms featuring state-of-the-art technology and lifestyle enhancing amenities. We are glad you enjoyed each detail we put into ensuring a relaxing and wonderful stay for our guests. Thank you for taking the time to review our hotel.
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English first
Gainesville, Florida
Level 5 Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 August 2011

I arrived at the Logan airport and decided to take a water taxi to the hotel. This is a great thing to do if you have some extra time to spare. The water taxi dock lets you out right in front of the backside of the hotel. Walked into the lobby after 3pm to find a line of about 15 people waiting to check in. First sign that check in would not be an easy process. When I finally get to the desk, I am told that the hotel has no rooms that are ready and they can't even give an estimate as to when my room will be ready. Check in time is 3pm at this hotel. I was told that there were a lot of late checkouts from the night before. The hotel was totally booked during our first night. You do not allow a lot of "late checkouts" when you have a full night. Front desk staff was not very apologetic about not having my room ready. After waiting an hour, I went back to the desk. This time, I was at least asked for my phone number so they could call me when the room was ready. This staff person also gave us 2 drink vouchers for our room not being ready. We went to the bar and had our free drinks. Close to 5pm, our room was finally ready. Once the room was ready, check in was a fairly simple process. The room was nice. We had a partial view of the harbour which was a plus. The room had a frosted glass sliding window type thing between the sleeping area and the bathroom. While this looked neat, it was very impractical. If someone went to the bathroom in the night and had to turn on a light, it illuminated the bed and woke up whoever was trying to sleep.

Location was great for the aquarium and for walking to the North End. T stop was not too far away. Fanueil Hall was also a close walk. Hotel is a little pricey to have the check in issues that we experienced.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank flroches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICBoston, Hotel Manager at InterContinental Boston, responded to this review, 31 August 2011
Thank you for sharing your experience at our hotel! Our sophisticated, elegant guestrooms are the perfect fusion of beauty and practicality; a place where you can get away from the hustle and bustle of the city. We sincerely apologize for the service challenges you experienced at the Front Desk and assure you that this is not the standard at our hotel. We appreciate your feedback and hope you will visit us again soon in the future.
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massachusetts
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 August 2011

Lovely contemporary spacious room with a great bathroom. I liked having a separate shower from the soak tub and the colors are very relaxing. Looking out my window, I had a great view of the park and all the city lights. We arrived on a hot steamy summer day and the ac in our room was not working properly. The room felt a bit sticky. Otherwise this hotel is great and being on the waterfront in Boston is lots of fun. Close to many good restaurants, but the Intercontinental has a fabulous sushi bar.

  • Stayed August 2011, travelled on business
    • Value
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    • Service
Helpful?
1 Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICBoston, Hotel Manager at InterContinental Boston, responded to this review, 31 August 2011
Thank you for taking the time to review our property. We work hard to maintain our facilities and are glad you enjoyed our bathrooms laden with luxuriating amenities that offer a spa-like experience. It is great to hear you had a chance to experience Sushi-Teq, our chic sushi/tequila bar featuring innovative and traditional sushi concepts paired with vintage agave driven tequila, margaritas, and specialty cocktails. We are delighted to hear you enjoyed your stay and hope to welcome you back soon.
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Boston, Massachusetts
Level 5 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 7 August 2011

The hotel has a beautiful lobby, and restaurants. The rooms are very nicely appointed, yet small (felt like a NYC hotel). That said, the service was C- at best. I think they simply don't have enough staff. There were 20+ people in line to check in; no one at the front of the hotel when we arrived by car and once we finally got to the check in desk, learned that no rooms were available right now. (this was 4:00 PM - all rooms should be ready to go by this time). We waited for an hour and a half and no call, so I went to the desk and had a fit and did get a room. No apologies, just a room.

Meanwhile, it was an anniversary trip, and not a singe person acknowledge this although I mentioned it when booking. If we were at the Ritz or Four Seasons, every person in the place would have acknowledge our anniversary.

We went outside to the channel-front bar and it is quite nice, but the service was no better. No waitress - finally went to the bar for drinks.

I think they need (a) more staff, and (b) send them to some customer service training (see Ritz training). All in all a decent stay, but we will not be back.

  • Stayed August 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Carl U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICBoston, Hotel Manager at InterContinental Boston, responded to this review, 31 August 2011
We sincerely apologize for the service challenges you experienced during your stay. We want you to know that the difficulties you faced upon entering our hotel and at our bar are clearly not the standard here at our hotel. Although we never want to learn that a guest has had a bad experience, comments such as yours allow us to evaluate our operations and make necessary improvements. We hope you will give us a chance to reinstill your confidence in our hotel in the future. Thank you for your response.
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England
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 August 2011

A fantastic hotel that places itself in a perfect position as a holiday-maker base for discovering the city. You do pay a fair bit for this hotel (although our stay was on Priority Points, which probably made everything feel that little bit better).....but you do get a lot in return. The rooms are spacious (especially when you swing an upgrade!), the quality is high, the in-house bar was brilliant..........couldn't fault it. Another review mentioned the gap under the sliding panel between room and bathroom.....have to agree, it is a little weird at first, but soon forget about it. The shower was large and powerful...brilliant.

Hotel does have an upmarket feel to it, but the staff are still really pleasant.

Also had a very good gym with a large selection of both CV and weights machines, then also free-weights and space for floor work. Good sized pool also.

Boston in general was a great city - the freedom trail serves as a great way to spend a few hours walking around seeing the sites....no better way of seeing the city than by foot. Has large selection of good restaurants and bars.

Room Tip: ALWAYS ask for an upgrade (with a big smile!) - harbour-view is best, the higher the better
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  • Stayed August 2011, travelled as a couple
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Helpful?
1 Thank LittleRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICBoston, Hotel Manager at InterContinental Boston, responded to this review, 31 August 2011
At InterContinental Boston we strive exceed to our guests’ expectations. That being said, we are thrilled to hear that our staff contributed to your amazing stay. On your next trip to Boston be sure to check in with our concierge staff for insider tips about the city. We thank you for your feedback, and hope that you will visit us again soon!
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Charlotte, North Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2011

We stayed at the Intercontinental while attending a wedding in the area. The staff was extremely helpful in providing maps, arranging transportation, and assisting us with places to visit and eat locally. In addition, they assisted us with checking in online for our returning flight and printing boarding passes.

The hotel has a beautiful patio and bar area along the water. In addition, the bars and restaurants inside the hotel were always busy and hoping with people.

The rooms were promptly cleaned and hotel staff promptly assisted us when we needed additional towels, coffee, etc.

We would HIGHLY recommend this hotel. In fact, my husband is returning in a few weeks for a boys weekend with his friends.

Room Tip: Rooms that face the river are beautiful but street views are also great on higher floors.
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  • Stayed May 2011, travelled as a couple
    • Value
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Helpful?
1 Thank jwlawedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICBoston, Hotel Manager at InterContinental Boston, responded to this review, 31 August 2011
We are thrilled to hear that you enjoyed your stay at our hotel! Our prime location allows our guests to explore the heart of the city within a short walking distance or to relax with delectable food and drinks along the waterfront. We work hard to ensure that every guest leaves our facilities with lasting memories and the desire to return. We look forward to your next visit and thank you for reviewing our hotel.
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Columbia, South Carolina
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2011

Stayed in a King Suite, with great view of the channel and the Children's Museum. Outdoor terrace lounge with great drinks and appetizers. Great restaurants nearby.
BUT...the bathroom has a frosted window over the bathtub which slides open...looking into the bedroom toward the balcony. OK, so watching my wife bathe is nice...but the window opens right over the head of the bed, and there is a little space below the window. Light shines into the bedroom when one of you uses the bathroom at night, and oh yes, glass is not exactly a sound-proof medium. There is a weird lack-of-privacy feel to it when you are in the bathroom, and a weird I'll-pretend-I-am-not-hearing-anything feeling in the bedroom.
The other thing is the automatic charge triggered when you remove anything from the refrigerator. We took out some of the contents in order to put some milk, Perrier, and juice into the fridge. We did not realize the items we removed were automatically and immediately charged to our room even though we returned them before checking out. We did get them removed from the bill, but if you choose the email billing option you might not notice.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WXinDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICBoston, Hotel Manager at InterContinental Boston, responded to this review, 31 August 2011
We are pleased to hear that our innovative restaurants and bars tantalized your taste buds, and that you had a chance to experience our outdoor patio overlooking the Fort Point Channel. We encourage guests to take advantage of our location as several attractions exclusive to the city, such as Faneuil Hall, are within walking distance from our facilities. Thank you for taking the time to review our hotel, and we hope that you choose to stay with us again on your next visit!
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Additional Information about InterContinental Boston

Property: InterContinental Boston
Address: 510 Atlantic Avenue, Boston, MA 02210-2210
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Boston
#3 Luxury Hotel in Boston
#7 Business Hotel in Boston
#7 Romantic Hotel in Boston
#7 Green Hotel in Boston
#8 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:5 star — InterContinental Boston 5*
Number of rooms: 424
Official Description (provided by the hotel):
This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. ... more   less 
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Also Known As:
Intercontinental Boston Hotel Boston
Boston Intercontinental

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