First of, I love Intercontinental hotels, which is why I was so excited to return to this one in Boston.
The pros: Great gym. Seriously, I would come back just for that! Good cardio machines, overlooking downtown Boston, clean, all the best amenities. The rooms were great as usual (best part is the bathrooms, but beware if you're sharing a room, some of the bathrooms have a window connecting into the hotel room. the glass is frosted, but not entirely soundproof as it can be opened. So maybe that's a partial con).
The cons: The restaurant. We usually just eat breakfast there but I was so excited to go back for their spectacular breakfast buffet. This time, for some strange reason, they did't have it at all for our 3 day weekend stay and the staff could not provide any reason as to why. We ordered a la carte instead and waited almost an hour for the food (the restaurant was empty). Not worth the money. There was also some confusion before we got to the hotel about our rooms that we booked (via Hotwire), which we emailed the hotel but did not get back any type of help from their end. We had to take matters into our hands, and book a third room.
Overall, it's a really nice hotel, good location, but doesn't measure up service-wise to its four star rating. I guess for the price paid (whether through Hotwire or not) I expected less of the hassles that we had to deal with. I'm sorry Intercontinental... looks like my family will be going somewhere else next time. I'm really going to miss that gym.
- Official Description (provided by the hotel):
- This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Boston Hotel Boston
- Boston Intercontinental