During a recent weekend stay at the Boston Intercontinental with my wife we were treated to the type of world class hospitality we heard they are known for. The front desk agent, Afeliya "Ophelia" Muradian, in particular delivered what can only be called OUTSTANDING customer service. She couldn't have been more welcoming and accommodating from the moment we arrived. We had no set agenda or plans for the weekend, we asked Afeliya for a suggestion or two and she walked us to the concierge desk and stayed there with us to help further explore the various options of events and hotspots available to us. She took the time to ask relevant questions about our preferences to better match her suggestions with what she thought we would enjoy. What struck us most about her efforts was the obvious sincerity in her desire to truly help make our stay memorable.
We are not in the habit of following up on customer service websites or questionnaires, but her professionalism and extremely attentive demeanor throughout our entire stay simply could not go in acknowledged.
Steve & Deborah
PS- the guest service supervisor, Evan Turell,,was also incredibly helpful and friendly, as well as the ast bar manager, Adam Liss.
- Official Description (provided by the hotel):
- This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Boston Hotel Boston
- Boston Intercontinental