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“Staff and Hotel were Amazing!”

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InterContinental Boston
Ranked #4 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
Maynard, Massachusetts
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Staff and Hotel were Amazing!”
Reviewed 23 December 2013

I would highly recommend staying here to everyone. We had the most amazing experience here from the minute we pulled up front. The staff was very welcoming, and made me feel like I made the best hotel choice before I even saw my room. To coincide with our room, the view was amazing. Our bed was one of the most comfortable beds in which I have ever slept on. The rooms were also very quiet, and could not hear the hustle, and bustle from the streets below.

The location is great, as it was a short walk to Faneuil Hall, and a short walk to a great dinner in the North End.

I am going to encourage all of my family, and friends to stay here when they visit the city.

Room Tip: A room with a view of the water was great to wake up too
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConBos, General Manager at InterContinental Boston, responded to this review, 31 December 2013
Dear Matt C,

On behalf of our entire team here at the hotel, thank you very much for your wonderful review! I’m thrilled that you had such a great overall experience from the very start, beginning with your arrival experience and resulting in such a comfortable night’s sleep. We appreciate your recommending us and hope you’ll be back to stay with us again soon!

Sincerely,

Ian Pullan
General Manager
InterContinental® Boston
Ian.Pullan@ihg.com
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Rating summary
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English first
Tampa, Florida
1 review
Reviewed 22 December 2013

We had a wonderful time at the Boston intercontinental. The service was great and we came across some very helpful and kind people on the club level. Met a server who spent quite some time showing us on a map where we should go during our stay. Rooms were very nice and clean and the hotel staff very accommodating.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jules466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 December 2013 via mobile

My fiancé and I stayed here for one night after my company holiday party in Boston. We stayed in a city side king room on the 7th floor. The bathroom was amazing with a large soaking tub and glass shower. The room was spacious with a very comfortable bed. We greatly enjoyed using the pool, which was so warm! The steam room in the women's locker room was also very nice. The staff was helpful and friendly. A great little escape from the December chill.

Stayed December 2013, travelled as a couple
Helpful?
Thank Polkadot816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 December 2013

My mother and I stayed overnight at the Intercontinental on the Spa package. The hotel is beautiful, staff friendly, room large and well appointed. My only complaint was with a component of the service. The Spa package included complimentary fruit on arrival, a $50 spa credit and breakfast in the morning. When we arrived the gentleman who checked us in mentioned that we were there on the Spa package, but it was only later that I realized he had not shared any information with us. As we sat in the Spa a few hours later I found myself wondering did they forget our fruit or will it come later.....?(it came later). Then later in the evening I realized I didn't know where we were to have our breakfast. Then upon checkout I wondered if I should have checked the bill at the Spa to make sure they took off the $50 dollar spa credit, and was told that is done upon checkout. Finally, the woman checking us out overheard me mention to my mother that I thought I undertipped the breakfast waiter and would go back, and she informed me that the Spa package includes that gratuity. Definitely something I would have liked to know before the meal.
The Intercontinental is a lovely hotel, but for $400 per night, I would have liked a bit more service.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sbloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConBos, General Manager at InterContinental Boston, responded to this review, 26 December 2013
Dear sbloom,

Thank you for your review and for staying at InterContinental Boston. I am glad that you enjoyed your overall experience however you are absolutely correct that you should have been informed of all details prior to the Spa service and breakfast. I understand your frustration with the lack of information provided at check-in and I regret that this hindered your visit. We do appreciate you sharing your feedback and have shared your comments with the team. I hope you will stay with us again in the future and allow us to exceed your expectations in all areas of the hotel!

Sincerely,

Ian Pullan
General Manager
InterContinental® Boston
Ian.Pullan@ihg.com
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Brockton, Massachusetts
Level 1 Contributor
3 reviews
Reviewed 20 December 2013

I cannot say enough GREAT things about the staff at the Intercontinental. I planned & hosted my company Holiday party there recently. Allison Nieves (Event Manager), took wonderful care of us. She exceeded my customer service expectations (which is very high). Not only is the Hotel absolutely breathtaking, and classy, the views are amazing, and the the food is devine. It's in the heart of the Financial/Waterfront district, which is great not only for visitors, but business professionals as well.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Keisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConBos, Manager at InterContinental Boston, responded to this review, 26 December 2013
Hi Keisa!

Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback. I had a lot of fun planning your holiday party, and am looking forward to working with you on future events!

Allison Neves
Food & Beverage Events & Promotions Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 December 2013

I travel to Boston for work about once or twice a month for the last 5 years and have stayed at almost every decent hotel in the area and the Intercontinental has quickly become my favorite – and pretty much the only place I stay now. Not only is it my choice for business travel but is also where I stay for weekend trips with the family. Although this is a high-end hotel, it is also very kid-friendly.

The hotel itself is modern, with every amenity. The rooms are clean and built out with high-end material. Probably my favorite thing is the bathroom – you can’t beat the large, glass enclosed shower. I wish I had the same thing in my house. The beds are also super comfortable. The hotel sits in great location and is in walking distance to everything in the financial district / Faneuil Hall. The rear of Hotel faces the Boston harbor.

But by far and away the best feature of the Intercontinental is the staff – which includes everyone from the wonderful front desk staff, room service to housekeeping. I have stayed at every major hotel in Boston and have never been made to feel so welcome. After several repeat visits a couple folks there learned my name – and didn’t forget it when I came back. The staff is the principal reason why I keep coming back. Highly Recommended.

Room Tip: Go for the Ambassador program.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 December 2013

Stayed at the intercontinental boston for two nights three days with family. Superior suite (ambassador membership upgrade) was plenty spacious enough for 4 of us and the view of boston water front from the room was definitely a bonus. Friendly staff from front desk to ambassador desk, club room staff to cleaning crew...made everyone in my family feel welcome. Breakfast and snacks in the club room were a big hit with the kids and we had a very good dinner at Miel's one night (went to Wagamama the other night...short walk from hotel). Made good use of the indoor pool on this trip too. Parking is a little pricey, but the hotel itself is well worth paying a little more (we usually park elsewhere when we stay here, but with the snow storm, decided to valet which was the right call).

Room Tip: If you need 2 rooms to accomdate kids, inquire about their suites instead...ours was 1200 sf with se...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SkiFishSkiFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Boston

Property: InterContinental Boston
Address: 510 Atlantic Avenue, Boston, MA 02210-2210
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Boston
#3 Luxury Hotel in Boston
#7 Green Hotel in Boston
#7 Business Hotel in Boston
#7 Romantic Hotel in Boston
#8 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:5 star — InterContinental Boston 5*
Number of rooms: 424
Official Description (provided by the hotel):
This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. ... more   less 
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Also Known As:
Intercontinental Boston Hotel Boston
Boston Intercontinental

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