Whenever I stay in Boston, I make sure to stay at the InterContinental. There is no doubt this is a great hotel, with fantastic facilities, and (to my purposes, and probably for tourism too) conveniently located.
Half of the times I've stayed there I have had an incredibly good experience enhanced by my interactions with customer service, and the other half customer service has been a disappointment (but still, the hotel itself was great).
The hotel is relatively new, and very well maintained. The glass building with curved panels overlooking the bay is gorgeous (I know, I know. There's a taste for every flavour... well, I like it).
At least in every room (usually Suites) I've been everything has worked fantastically, with not a hitch. The furniture is of great quality, all the rooms seem pretty spacious, there tonnes of pillows and cushions, the mattresses are a bit on the softer side.
The bathroom design is a lot of fun (bathrooms are also large, covered in marble); in the rooms with one King bed the bathroom connects to the bedroom through a "window" that also serves as the bed's heardboard. The window can be closed with two sliding wooden panes. I have read this has upset some travelling couples who needed more privacy than that, but when I have taken romantic trips I have found it to be great.
And then there's Miel, their French-inspired inhouse restaurant. It's great. Even their late night room-service menu is delicious.
They also have a SPA. I've only used the massage service, so I haven't really seen the facilities. If you're willing to visit it, make sure you schedule an appointment first.
And after many visits I finally gave the Club lounge some use, and though far from the one at the InterContiental London Park Lane, it's still helpful to relax.
The issues I have had have been mostly regarding lack of organisation or communication between departments when a problem arises, and once an issue with housekeeping (which was obviously a once-in-a-lifetime kind of error, but it was unpleasant for us, and management's reaction was unsatisfactory at the time).
These are issues I am willing to overlook as long as they happen sporadically. Nobody is perfect. And the hotel is worth my money.
- Official Description (provided by the hotel):
- This breathtaking, modern Boston waterfront hotel stands on the site where a late-night tea party ignited the American Revolution. Located between the financial district and the booming Fort Point Channel, find yourself at the heart of the city and take in waterfront views from Miel, Boston's first Provence-themed brasserie. An urban retreat, relax and revive with an indoor lap pool and full-service spa. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Boston Hotel Boston
- Boston Intercontinental