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MacJ
Tampere, Finland

Good for a business trip

4.0 of 5 bubblesReviewed 14 May 2019via mobile
One night stop here and like earlier everything worked well. No suprises. The rooms are good and big enough and you do not have stand at the bath tub to have a shower. Room should have a good minibar with fruits and water.
Date of stay: May 2019
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConBos, Manager at InterContinental Boston, an IHG Hotel, responded to this review
Responded 14 May 2019
Dear 292jyrkim,

I’m delighted you relished in comfort while staying at InterContinental Boston! We continually strive to anticipate small amenities that will enhance the guest experience and allow for a carefree day. This includes an in room spa experience with our luxurious bathroom design. When you have an opportunity to get away from business restraints, we encourage you to contact our award-winning concierge team to arrange an itinerary around the best sites and attractions our fine city offers. You will be eager to come back from more! It was a pleasure to serve your business needs, and hope you will visit again soon.

Kind Regards,

Lisa Ares
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 May 2019

This review is really about a 4.5 rating due to a small critique item with the breakfast in the restuarant, but everything else was absoutely perfect so I rounded up to 5. My wife, mother-in-law, and I spent four nights here on vacation in the Boston area, and I researched all theh hotels. Mom is almost 92 years old and needs some extra care due to medications, possible wet slippery baths, her own feeling of security, etc, so we asked for adjoining rooms (we got #555, City View Premier King for us and #556, City view, two queen beds Premier for Mom). Wouldn't you know it, the very busy Boston Fire Deparment was right across the street, but at night (we go to bed about 9pm), we never bothered by sirens or other noise...so don't let that scare you. The hotel accomodated us nicely and when Mom found the beds just a bit high to crawl into easily, the hotel provided a stepping stool to assist her. The location is perfect, and we were sold on the fact the hotel is very modern and had a separate glass shower from the tub. The bathrooms were all marble, very nicely sized, and well-lit with all the amenities one might need. The room was also not wanting in space, as there was plenty of open floor, closet, and drawer space. It was a little wierd to see the Keurig coffee machine in the cabinet under the counter out of a real usable place, so we just didn't bother to use it, knowing the restuarant had plenty of good (Illy brand) coffee for us. The front desk staff was efficient and very polite, and the housekeeping staff was good also (though near the housekeeping room on the 5th floor while walking from the elevator, I heard ladies talking behind the door while also smelling cigarettes on occasion), kind of smelling up the whole hallway just a little bit in what we thought was a non-smoking hotel. The restaurant had a breakfast buffet on Sunday, but not the other days. The buffet was very well done, but it came out at 7:18am when the restaurant opened at 6:30am. They said it would be out at 7am, so I as fine with waiting 15 minutes that acutually turned into 35 minutes. Although there were not many in the restuarant at all (only three tables were occupied), I noted the other wait service was a bit slow, as my wife and mother-in-law got their food 35 minutes after ordering it. The hotel should arrange for the staff to come into work about thirty minutes earlier on days that have the buffet, and should try to be a bit quicker with service at breakfast. The delay was not a big problem that one day, but I am glad we were not in a huge hurry and it might pose problems for business travelers or those with appointments in the morning. One of the reasons people pay more to eat breakfast in a hotel is time and convenience, so this was a area where the service sagged as that advantage was lost. Nonetheless, the host and wait staff were pleasant and the food was good. I will say, however, $18 for a waffle with berries was a bit too pricey, and $6 for a glass of orange juice was nutty...and this takes into account we travel all over the world and even 5-star hotels in Europe do not have these prices. $10 for a 10-oz juice smoothie was also a bit crazy. I'd expect $4 and $7 for those beverages (respectively) is more reasonable. Coffee was $5 but it was good and we got plenty of refills. Still, let's be real here...where coffee and juice for three comes out to $39.50 including 20% tip, someone running the restaurant is missing the point--so not very good value in the restaurant at breakfast. We had to depart the hotel at 5am on our last morning, so had planned to eat dinner at the restaurant (Miel) the night before--but we canceled just in case the service would be slow--I did not want my last night in Boston to be a disappointment so we didn't open ourselves up to that possibility. The Thai restaurant across the street did us just fine anyway as we'd had all sorts of seafood and italian food thus far across the region. All in all, this was a great place to stay and given the room quality and location, I'd recommend this hotel. Like I said, it could easily be a "4" but I rounded up to "5" on the benefit of the doubt, and the fact the staff took such great care of my mother-in-law overall made it a great place to stay.

Room tip: Premier King was great; can adjoin to a Double Queen Room
Date of stay: May 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank Fred_Brandon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConBos, Manager at InterContinental Boston, an IHG Hotel, responded to this reviewResponded 13 May 2019

Dear Fred_Brandon,

I’m thrilled you enjoyed luxurious accommodations and compassionate service while staying at InterContinental Boston! I hope you will accept my sincere apologies for the conditions of your breakfast experience. Rest assured this is not the standard of quality we strive to achieve and these issues will be promptly addressed. We greatly appreciate your detailed review so we may focus on the specific aspects that were inferior. I assure you there will be marked improvements during future visits. You are a valued guest. We hope for an opportunity to welcome you back soon.

Kind Regards,

Lisa Ares
Executive Assistant Manager

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Reviewed 9 May 2019 via mobile

Did someone have sex in my car? I don’t understand why the valet returned my car to me with my drivers seat half reclined. It took more forever to make adjustments to be able to drive and it still isn’t back to the way it was.

Date of stay: May 2019
Trip type: Travelled solo
1  Thank bryanbY6454YD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConBos, Manager at InterContinental Boston, an IHG Hotel, responded to this reviewResponded 9 May 2019

Dear bryanbY6454YD,

We understand how your seat adjustment can be concerning and have shared your feedback with the ICON Parking Manager to address with his team. I assure you we work with the best vendors in the industry to ensure all guests receive premium service. If you would, kindly contact me at Lisa.Ares@ihg.com so I may connect you with the parking manager to further the discussion. We greatly apologize for any inconvenience you experienced and are grateful for the opportunity to correct questionable behaviors.

Warm Regards,

Lisa Ares
Executive Assistant Manager

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Reviewed 7 May 2019

Stayed a Saturday night with the better half while visiting friends who had recently moved to Boston. Was originally booked elsewhere, but saw a great deal come up for the IC - Only about $20 less than our original plan, but room category descriptions seemed more concrete here, so we made the switch. So glad we did - The welcome at check-in was wonderful, with all the information we'd need for our stay provided in a truly warm and welcoming fashion.
Room was great, super-comfy bed, plenty of space, and huge bathroom with a large soaking tub of which my wife took full advantage after our Saturday night out. Prior to that, stopped at Rumba in the lobby for a nightcap with the friends we'd come to visit, and the service was lightning fast and super friendly.
The IC Boston, in summary, added some sweet icing on the cake of our night out with our friends. Absolutely on our short list for future Boston stays.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank BermudaBum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConBos, Manager at InterContinental Boston, an IHG Hotel, responded to this reviewResponded 8 May 2019

Dear BermudaBum,

It was an absolute pleasure to be of service during your visit to InterContinental Boston! We wish you could have stayed longer. Our dedicated team understands the importance of working together to provide top-notch customer service while ensuring every detail is refined. I’m thrilled you had a delightful time and hope we can be your new tradition when visiting Boston. Please do not hesitate to contact us if we may assist in future arrangements.

Kind Regards,

Lisa Ares
Executive Assistant Manager

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Reviewed 3 May 2019 via mobile

This hotel is situated beautifully along the Boston waterfront with great views and a nice bar and restaurant with outdoor seating in nice weather. I was here for a corporate event and found the staff helpful and courteous. I would give this place a five but the food served as maybe a 3 - just OK. So I give a combined 4.

Date of stay: May 2019
Trip type: Travelled on business
3  Thank mledauphin_1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConBos, Manager at InterContinental Boston, an IHG Hotel, responded to this reviewResponded 3 May 2019

Dear CMarquet2018,

Thank you for taking time to review your stay! You are very kind. We do everything within our power to ensure maximum satisfaction throughout the guest experience, from comprehensive cleaning to sharing our community connections. I apologize that the food did not express this same passion and are thankful for the opportunity to address how it is lacking. Please do not hesitate to contact me at Lisa.Ares@ihg.com should you have any specific notes or recommendations. It was a pleasure to be of service! We hope you will visit again soon.

Warm Regards,

Lisa Ares
Executive Assistant Manager

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Reviewed 2 May 2019

Stayed here the weekend of 4/27/19 and had a wonderful stay. Jeremy was very welcoming at check-in. Mamta and her colleague continued the truly exceptional service and couldn’t have done more to make our stay comfortable. Stephen on the concierge desk helped with pre arrival arrangements. The room was beautiful and comfortable. We had a stunning harbor view. It all felt like a real treat. Definitely will stay here again.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank CJButterfield
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterConBos, Manager at InterContinental Boston, an IHG Hotel, responded to this reviewResponded 2 May 2019

Dear CJButterfield,

Thank you for your esteemed review! InterContinental Boston searches world-wide for the best team members in the industry to anticipate guest needs and make them feel at home. I’m delighted you could connect with so many of our colleagues. It truly was a pleasure to be of service. We look forward to welcoming you back!

Kind Regards,

Lisa Ares
Executive Assistant Manager

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