Arrived at hotel entrance and was required to life my bags over a series of steep, dangerous steps. No help was offered. Reception desk referred me to a room , which required climbing many other steep, dangerous (potholed cement) steps, and walked into a heavily scented - unpleasant room. Lights did not work and TV was extremely old. Room felt very damp. After complaining I was given a different room - which was no better. I have asthma and could not sleep in those conditions.
After re-visiting the reception desk I was helped to find another hotel room but was denied any refund. The desk did help me get a better than average rate at the other hotel (Holiday Inn - Brookline, Mass) which was significantly cleaner and user friendly.
Do yourself a favor and do not stay at the Best Western - Terrace Inn in Brookline, Mass. The other Best Western (also called the Inn at Longwood Medical) is very good.
- Official Description (provided by the hotel):
- Hotel Boston is located minutes from downtown Boston offering complimentary continental breakfast, and hi-speed wireless internet. Steps to the Green Line T, our guests have easy access to Boston College, Boston University, Northeastern University, Harvard University and other Boston universities. Save money while visiting Boston. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Terrace Hotel Boston
- Best Western Boston
- Boston Best Western