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The Inn at Longwood Medical
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Reviews (1,262)
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All reviewschildren's hospitaldana farberbeth israelfront deskmajor hospitalsfenway parkfree continental breakfastred sox gamemuseum of fine artsconvenient locationdunkin donutshotel restauranthousekeeping stafffew blockssurgerypatientscvs
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Reviewed 21 July 2013

Stayed 3 nights in early July. Had prepaid through expedia. When we arrived the clerk asked for a credit card he swiped the card and said that it did not work so I gave him 2 other cards they did not work so he clerk ask me for 150 dollars cash for incidentals. Arrived in to room spacious and clean. I had asked for a room with a fridge there was none and ice machine did not work on the 6th floor did tell maid but was still broken when we left, had to go to 7th floor to fill up ice bucket as I needed to keep medicine cold. On check out received bill for $30 for a fridge that we never received then spent 10 minutes waiting for clerk to rake the $150. A few days later we noticed that they had taken $50 out of my account and $300 ( appears 1 night room fee plus $50) out of my sons account. Took a fortnight to work out. Would I stay here again? Yes very easy to walk to Fenway park and close to public transport and rooms are ok, just would not get staff to touch my cards or ask for anything as they seem to be incompetent in every task I gave them.

Room Tip: We stayed on 6th floor could hear ambulances but not enough to wake me up.
  • Stayed: July 2013, travelled with friends
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Thank binalongtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle S, General Manager at The Inn at Longwood Medical, responded to this reviewResponded 25 July 2013

Thank you for taking time to review our hotel and for staying with us. My apologies for the late response as we had to locate your account without your name. We did find your account and I am sorry for the numerous errors with the charges. The reservation was set up incorrectly by us and therefore the billing was also wrong when you checked in.
Further apologize for not receiving your fridge and the ice machine not working. Have addressed this and the details of your stay with our staff.
Please contact us direct if and when you come back so we can regain your confidence and trust.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2013

We wanted to stay overnight after a Red Sox game, so we booked this hotel The location was great - it was an easy 15 minute walk to Fenway - the parking garage was connected to the hotel, and the room was comfortable. It wasn't anything fancy, but it was terrific for a quick overnight to see the game. The restaurant connected to the hotel was a bit of a disappointment, but there's other choices at the food court connected to hotel.

Stayed: July 2013, travelled with family
Thank TShriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2013

I stayed at this hotel while attending a conference on the complete opposite side of the city. The hotel and the whole area of the city were very nice, clean, and neat. It is convenient to public transportation with a bus station nearby and two subway stations within a few blocks which were easily walkable and safe feeling. The staff of the hotel were very accommodating when I had troubles with my room key. Parking was good and attached to the hotel. I would highly recommend this hotel.

  • Stayed: July 2013, travelled on business
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Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2013

Stayed here for a night in Boston. The staff was nice and accomodating, and the rooms were comfortable. The food court next door was quite handy, and the T (green line) was a short walk. As it is right next to the Children's Hospital, there is occasional ambulance noise, but nothing that will keep you up at night. Parking in the garage will cost $20, so remember to add this in to your cost when considering the hotel.

Stayed: July 2013, travelled with family
Thank texboymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2013 via mobile

I stayed here while visiting the Harvard Medical School. Great location. Lovely people and very clean. The staff couldn't do enough for you.
It was HOT during my stay and the rooms were lovely and cool.
Looking forward to coming back in October.

  • Stayed: July 2013
    • Value
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Thank CatherineHW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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