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“Very happy with the upgrade of the INN”

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The Inn at Longwood Medical
Ranked #41 of 83 Hotels in Boston
Certificate of Excellence
Bermuda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very happy with the upgrade of the INN”
Reviewed 23 August 2013

When i last visited The Inn you were under the BestWestern umbrella and at that time the room was dark and dingy, Not ThisTime. Our room was bright, clean and welcoming.it was nice to see MEN working the Front Desk. the Front desk Staff were not that 'sharp' except for one person who checked me in on Monday afternoon at approx. 4 pm.
The maid service was very good, the room was very clean and the general conditions of the hotel were very good. i did not get achance to use the reataurant but it was nice to see 'the dark n stormy' special.
REAT

Room Tip: everything worked
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raymond T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,102 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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San Francisco, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2013

This hotel was just ok. Good location to hospitals and conference centers are the highlights. The staff was not courteous and barely helpful upon check-in. I was quite disappointed with service. The room itself was just fine, except it smelled like it was a smoking room, which I understood that all rooms were supposed to be non-smoking. At any rate, it smelled bad. Housekeeping was friendly, but I came back to my room one day with my bed half made. What was that about? Vending machines were out of water so I had to run to CVS at 10pm to get some bottled water. Would not recommend and would not return.

Room Tip: Specify a room facing away from the street or else you will hear the walking signals all night.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sfyogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle S, General Manager at The Inn at Longwood Medical, responded to this review, 22 August 2013
Thank you for staying with us and for taking time to post a review. Please accept out apologies that the vending machine was out of bottled water. Because of our location to the hospitals we have been a non smoking facility since 1997. Unfortunately someone must have violated this policy. We should not have use that room you were put into until the smell was completely gone ,again please accept our apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2013

The Inn at Longwood Medical is an outstanding facility staffed by warm hearted attentive individuals who strive to meet your every need. The Manager, Mr. Bill Davies, personally attended to us while he substituted in the hotel's excellent bar and grill. The bar and grill staff, Catherine, Rochelle and Pat, are to be commended for their excellent customer service skills. Monica, the individual responsible for cleaning and tiding up our room was meticulous in ensuring our room was spotless and well kept with everything in its place and beds which you could bounce a quarter from the sheets. The hotel itself is centrally located amongst the best restaurants and bars in Boston, not to mention its close proximity to Fenway Park, home of the first place Boston Redsocks. In addition, the Inn at Longwood Medical serves as our home base when visiting our daughter at the Harvard Medical school which is only steps away. It is surrounded by the best hospitals in the nation so should a medical emergency occur, you could not be in a better place to receive the best medical attention in the world. It is without hesitation and reservation that I would recommend the Inn at Longwood Medical for your next stay in Boston.

Eddie Molina
Austin, Texas

Room Tip: Ask for room 632, a spacious room with all the amenities.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
94 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 18 August 2013

This is a grim and miserable place with the most vile and uncomfortable bed i have ever slept in. It has a plastic under sheet so that you are hot and sweaty in minutes. Pillows are hard and nasty.The only reason i stayed was that is was a 5 minute walk to the hospital where my wife was otherwise there was no reason to stay here. The grab rail in the bathroom was loose and i reported that twice to no avail. If anyone grabbed it in a hurry it would have come off the wall. Part of the plastic covering on some wiring had fallen off and this was left on the floor. The bathrooms are small and dark even with lights on. Towels are small and rough. All i wanted was somewhere to crash out during a worrying time and this hotel just did not fit the bill at all.

  • Stayed August 2013, travelled solo
    • Value
    • Location
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Helpful?
2 Thank 17RLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 August 2013

If you are traveling to Boston for medical reasons, The Inn at Longwood is the only hotel within walking distance of most all of the various facilities. Rooms are adequate and clean, wifi is free along with continental breakfast. Dining options are limited and the personnel in their Grille are rather surly and rude, but every kind of "fast food" is available in the attached food court. The front desk staff, on the other hand, are friendly and helpful - especially want to applaud Jenne', who is a delight to see every day. Oh, and be sure to request the patient rate if you stay for medical purposes. It's still not a cheap hotel by any means, but doubt you can find cheaper options.

In sum, I would never stay here for any other reason than medical - it is definitely not a vacation hotel. But don't hesitate to book it for easy access to the hospitals and medical centers

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovestotravel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2013

The attendant at the front desk was particularly helpful. I had an early arrival, several hours before scheduled check-in. Although none was available at that time, he was able to make arrangements with room service to get one available within 20 minutes. One limitation is the absence of exercise facilities, but the environment appears safe for outside running.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PDRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2013

Great location, especially if visiting one of the hospitals. Parking and food court very convenient. Great service. We've stayed several times. Received good restaurant recommendations from Jenne last couple of times.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn at Longwood Medical

Property: The Inn at Longwood Medical
Address: 342 Longwood Ave, Boston, MA 02115-5745
Region: United States > Massachusetts > Boston > Fenway / Kenmore
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Best Value Hotel in Boston
#42 Romantic Hotel in Boston
#49 Business Hotel in Boston
#49 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — The Inn at Longwood Medical 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
This full-service hotel is walking distance to key area attractions such as the Fenway Park, Museum of Fine Arts, Boston Children's Hospital, Brigham and Women's, Dana Farber, and Harvard Medical School, Boston University, Colleges of the Fenway Northeastern Univeristy and Boston College. Easy access on the Green Line of the MBTA public transportation. Concierge service for Historic Tours of Boston and tickets to major events. ... more   less 
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Also Known As:
Best Western Plus Boston - The Inn At Longwood Medical Hotel Boston
Best Western Boston
Boston Best Western

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