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“Outstanding service”

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Boston Harbor Hotel
Ranked #5 of 83 Hotels in Boston
Certificate of Excellence
Dallas, Texas
Level 4 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Outstanding service”
Reviewed 10 June 2013

The hotel is beautiful but what really makes this hotel are the people. Every single person we encountered at BHH was exceptionally friendly and helpful. They clearly all have a goal of making your visit perfect. This is Four Seasons quality service. The harbor view was lovely. The beds were extremely comfortable. We had room service one night. The food arrived quickly and it was very good. We'll definitely return.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
1 Thank zbwstandby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 21 June 2013
Hearing from our guests that their stays were exceptional makes us very happy and we appreciate your kind words for both our staff and facilities. It is always a treat for us at the Boston Harbor Hotel at Rowes Wharf to create a positive experience for each of our guests. We would love to welcome you back again soon and we thank you for your gracious review.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (576)
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Collinsville, Illinois
Level 6 Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 June 2013

A number of us were traveling together for a few days of business meetings and technical demonstrations, and I was expecting very "more of the same" accommodations. I could not have been much more wrong!

The hotel is beautiful, luxurious, restful, and quiet even though it's in the middle of Boston and right on the harbor. The view from my window was absolutely incredible! A few members of our team didn't think ahead and were a bit blinded by the eastern sun reflecting off the water in the morning, so definitely draw the drapes if you're not an early riser.

The staff was accommodating and pleasant in the hotel. We didn't spend time at the indoor bar (or at least I didn't), but the one just outside was great. They had a wide selection of beers that pleased the discerning beer palates of my colleagues, and it was a fun atmosphere to unwind after listening to presentations all day.

I'm not sure what I might think if I had had to pay the published prices on the hotel's web site, but it was easily the nicest place I've ever stayed on business.

Room Tip: Watch out for the morning sun on the east side of the hotel if you're not an early riser! Even...
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  • Stayed September 2012, travelled on business
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank RouxTheDay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 21 June 2013
Thank you for taking the time to give so many details about your recent stay at the Boston Harbor Hotel at Rowes Wharf. We are pleased that we were able to create such an enjoyable experience for you and your colleagues. It is always important to have some time to relax and refresh during a business trip. It would be our pleasure to welcome you back for another great stay in the future and we thank you for your kind review.
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Beavercreek, Ohio
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 June 2013

This hotel perfectly situated on the Boston harbor leaves no stone unturned to make sure each guest is happy and content with their room, resturant, valet services, etc. Our stay was only one night prior to a cruise, but would never consider anywhere else to stay if we should return to Boston, a beautiful city.

Room Tip: Our corner room facing the beautiful harbor had the BEST view!
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  • Stayed June 2013, travelled with family
    • Value
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Helpful?
1 Thank Beverly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 12 June 2013
Knowing that you consider the Boston Harbor Hotel at Rowes Wharf your favorite place to stay when in Boston makes us very happy. We are so pleased that our convenient location and breathtaking views made your visit enjoyable and we look forward to having you stay with us again soon. Thank you for your kind review.
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Keller, Texas, United States
Level 4 Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2013

This hotel was simply the best. Have stayed at the Ritz Carlton, but this is MUCH better. The overall layout, right on the harbor, and the view of the city or harbor from your room (because the rooms are all 9th floor and up).... Priceless. Easy to get just about anywhere from shopping, aquarium, tours, restaurants, night life, etc. most of which is within walking distance. Staff was very responsive to our needs.

  • Stayed June 2013, travelled on business
    • Value
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Helpful?
Thank William I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 21 June 2013
It is always wonderful to hear when our guests fully appreciate the convenient location and dedicated staff of the Boston Harbor Hotel at Rowes Wharf. We are delighted that you enjoyed your room and appreciate the high praise you extended in your review for our staff. Please visit us again soon as it would be a pleasure to have you as a guest again. Thank you for your review.
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Toledo, Ohio
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2013

What a beautiful hotel. We ususlly stay at a Four Seasons or Peninsula when we travel and this hotel was as nice as any of those. The location was right down the street from the aquarium, Quincy market and the North End. When we go back we will definately stay here.

  • Stayed May 2013, travelled on business
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Helpful?
1 Thank RobertItalia458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 12 June 2013
Thank you for taking the time to share your recent experience at the Boston Harbor Hotel at Rowes Wharf with us. It was truly a treat for us to have had the opportunity to create a positive experience for you and we are so happy that our convenient location helped with your sightseeing plans. We look forward to having you stay with us again and we thank you for your review.
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Albuquerque, New Mexico
Level 5 Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 June 2013 via mobile

I remember walking by this hotel in my college days and hoping that someday I would get the chance to stay there. Well, a group decided to send me there and allowed me to bring my spouse. I will qualify this by saying that many places have a different feel when you have kids. The rooms start in the 8th floor and parking is tough and expensive, but we didn't have a car, It would have even been better if we had a harbor view, but the city view was nice. We had a king bed that would cure most insomnia's. The room fit in with a Contemporary colonial ambience of Boston itself (that sounds fancy). The staff was genuinely helpful, professional and courteous right down to the doormen. 3 for 3 on dinner recommendations (they were even spot on to recommend Tiramisu). The typed note for the made reservations was in an envelope slid under our door within 10 minutes of making the reservation!
The fitness room and spa were not bad, but not over the top luxurious, but good people make for a good experience. The staff that worked the 2 day event were great and the simple food was Delicious I have never gone back for seconds on fruit before. Great location blocks from the T. I don't recommend the Harbor 45 minute cruise.
Again, good staff make for a good experience. They did not get in your way or try to think for you or to be insincerely over zealous.
Well, after all these years it was worth the wait!

  • Stayed May 2013
    • Value
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Helpful?
2 Thank mickeyapples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 12 June 2013
Thank you for letting us know that your long-awaited stay at the Boston Harbor Hotel at Rowes Wharf absolutely lived up to your expectations! We are delighted that our staff was able to create a memorable experience for you and provide you with helpful and courteous service while you were here. The views from our rooms, whether city or harbor view, are sure to please and we hope that you will have an opportunity to indulge in a harbor view room in the future! It would be our pleasure to welcome you back and we thank you for your review.
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Reading, United Kingdom
Level 6 Contributor
162 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 3 June 2013

We ended our 5 day break in our beloved Boston by transferring to our favourite hotel, The BHH, for our wedding anniversary. Nathan, the brilliant Chief Concierge, greeted us like long lost friends. We were given a beautiful room, had a delicious lunch and then relaxed for a few hours before our dinner cruise on The Odyssey. A knock on the door heralded the arrival of a bottle of champagne, courtesy of Nathan and the hotel, for our anniversary. Wow! Our lovely dinner cruise was as good as ever and we were back in the hotel bar at 10pm, in time for a nightcap, or two. After a blissful night's sleep and a late breakfast, Nathan arranged for a late check-out which meant we could relax before leaving for the airport. That made so much difference and we sat on the sun-filled terrace in the afternoon, enjoying long, cool drinks in the hot sun. The final cherry on the icing on the cake was Nathan laying on the hotel limo to whisk us to the airport. No wonder he is a multi-award winning Concierge. The harbour area of Boston is now clean, modern and vibrant. The Boston Harbour Hotel is the gleaming jewel in this Boston crown.

Room Tip: Get a harbour view if you can but, honestly, there's not a bad room in the place.
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank NiallJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 12 June 2013
We are genuinely humbled by your gracious review and feel privileged to be your favorite place to stay in Boston. It is always our goal to deliver exceptional quality and service to all of our guests and when we love hearing that we were able to create a memorable experience for your anniversary! Thank you for your wonderful compliments for our Concierge and for sharing your wonderful story with us. It would be our pleasure to welcome you back time and time again to the Boston Harbor Hotel at Rowes Wharf and thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boston Harbor Hotel

Property: Boston Harbor Hotel
Address: 70 Rowes Wharf, Boston, MA 02110-3354
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 83 Hotels in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Boston Harbor Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
A 230 room luxury five star hotel located on the waterfront at Rowes Wharf. Adjacent to the Financial District and walking distance to many different shopping areas including Fanueil Hall, Quincy Market, Downtown Crossing and the Historic North End. Close to many attractions including the New England Aquarium, Children's Museum, Trolley Tours, Whale Watches, Paul Revere House and Freedom Trail. The Spa at Rowes Wharf features a 60 foot indoor lap pool, sauna, steam room, and Jacuzzi. The workout room includes free-weights, elliptical machines, stairmasters, treadmills, bicycles and crosstrainers. All workout attire is provided including shirts, shorts, socks, towels, bathrobes, and slippers. Beneath the unmistakable arches of the Boston Harbor Hotel at Rowes Wharf, overlooking the majestic waterfront, three first-class restaurants combine to provide the perfect blend of delicate fare, scenery, and ambiance. The Rowes Wharf Sea Grille opened in May 2009 and features the freshest possible seafood artfully presented. ... more   less 
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