Check out my other reviews - global traveller with over 150 night a year in hotels across the globe.
I was actually looking forward to a stay at the Boston Harbor, mostly because I put a lot of faith into all my fellow TripAdvisor Reviewers…but clearly none of you have experienced genuinely 5-star hotels judging by the reviews.
So, the hotel is not in the best location - as a tourist you want to be by the Common, not by a soulless harbor (there are no shops or restaurants on the strip of harborside by the hotel) on one side and a dead financial centre on the other - although to be fair, Boston is a small place and everything is a 15-20 mins walk.
Its also a little odd, kind of lop-sided with the entrance to the side and the hotel flopping over a pointless archway to the harbour behind. There are very limited public spaces and it looks like a popular destination for weddings/corporate events (always a bad sign).
This is simply NOT a luxury hotel, nothing like a good Ritz Carlton or Four Seasons, yet it charges the same. The rooms are chintzy and dated, and its no surprise that most of the other guests I saw were 60+. There is a good range of amenities and technology (good free WiFi), but thats about it.
As others have said, one of the biggest issues (a personal bug-bear) is the total absence of any insulation between rooms or corridors. I heard an entire conversation from next door about the flight in from Dallas, and the noise in the corridors is amplified by the silly long marble corridors to the rooms - at times its deafening, like when the turn down service is in the corridor - the noise of the Ice being decanted is like a tropical storm outside your room door. I had banging from the room above too and asked to move. They found me another room, a floor lower (8th) but no apology or nice touch like a room upgrade for a broken night's sleep.
The new room was even worse, despite only having one set of neighbours, but they had the TV on all night and again, I could hear every pitch of the World Series. The walls are paper-thin.
I went to flush the toilet in the new room and I had a broken cistern, with water cascading all over the floor. Again, another call to the front desk - and no apology, just a 'we will send someone up'. No offer to move room (having had waste water flood the bathroom). More Motel 6 than 5-Star hotel.
There really is no customer focus at this place. When I approached the check-in desk she picked up the phone and everyone looks like they are going through the motions. All perfectly acceptable for a 3-4 star hotel - but its the attention to the guest and the little details that matter (like cutting back the weeds growing outside my window).
I walked past the better located, better priced and better serviced Ritz Carlton later that day, and regretted trying something 'off-brand'. Never again and never here.
- Official Description (provided by the hotel):
- A 230 room luxury five star hotel located on the waterfront at Rowes Wharf. Adjacent to the Financial District and walking distance to many different shopping areas including Fanueil Hall, Quincy Market, Downtown Crossing and the Historic North End. Close to many attractions including the New England Aquarium, Children's Museum, Trolley Tours, Whale Watches, Paul Revere House and Freedom Trail. The Spa at Rowes Wharf features a 60 foot indoor lap pool, sauna, steam room, and Jacuzzi. The workout room includes free-weights, elliptical machines, stairmasters, treadmills, bicycles and crosstrainers. All workout attire is provided including shirts, shorts, socks, towels, bathrobes, and slippers. Beneath the unmistakable arches of the Boston Harbor Hotel at Rowes Wharf, overlooking the majestic waterfront, three first-class restaurants combine to provide the perfect blend of delicate fare, scenery, and ambiance. The Rowes Wharf Sea Grille opened in May 2009 and features the freshest possible seafood artfully presented. ... more less
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