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“Absolutely perfect!”

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Boston Harbor Hotel
Ranked #5 of 84 Hotels in Boston
Certificate of Excellence
Reviewed 4 November 2013

My husband and I spent the weekend at the Boston Harbor Hotel for our anniversary. We had a gorgeous view of the harbor and our room was spacious and beautiful. The bed was so comfortable that I slept as well as I do at home, which is saying a lot since I usually don't sleep well in hotels.
The location is fabulous although we had events planned which made cabs necessary at some points. The doorman was quick to get us a taxi and even knew our names and wished us a happy anniversary (that part was a little creepy, I have to admit!). We walked to the aquarium and along the water to the North End for dinner.
We had breakfast at the hotel the first morning and the buffet was delicious. The waitress brought us cappuccinos and I had a made-to-order omelette, which was part of the buffet. Pastries, oatmeal, fruit, cereal, bacon, sausage - lots to choose from and it was all good.
I would highly recommend this hotel for a special stay in Boston!

  • Stayed: September 2013, travelled as a couple
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Thank MassTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded 11 November 2013

We are delighted to read that our staff provided exceptional service during your anniversary celebration weekend, and are pleased that you found occasion to appreciate the beautiful views from your room. The pleasure would be all ours to have you and your husband return for another great stay very soon and we thank you for your kind review of the Boston Harbor Hotel at Rowes Wharf.

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989 - 995 of 1,960 reviews

Reviewed 3 November 2013

This hotel espouses the best of New England's fine-living ethos. The service begins with the doorman who holds the door as you enter, extends to the front desk, who gets you checked in with no fuss, and end in the beautiful rooms. Bed are comfortable; bathrooms are spacious, even if you have to step through a dressing area to reach them from the bed; work area is large and flexible enough to be effective.

The location can't be beat for access to Boston. You're steps away from the financial district and Quincy Market. The hotel's on the water and absurdly convenient to the airport, either by conventional taxi or water taxi.

Great location for business travel, but I can see taking a family vacation here as well.

Room Tip: Overlooking the water, duh. Though they're all nice.
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  • Stayed: October 2013, travelled on business
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1  Thank Rabbit43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded 4 November 2013

It was our pleasure to welcome you as a guest at the Boston Harbor Hotel at Rowes Wharf. We are glad you enjoyed your room overlooking the harbor and were able to take advantage of the convenience of the water taxi. Hearing the high praise you have for our staff makes us very happy and we look forward to having you as a guest in the near future. Thank you for your kind review.

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Reviewed 2 November 2013

Depending on the room, it's probably the best hotel in Boston. Get a room, or better yet a suite, overlooking the ocean and you'll be very pleased both evenings and at day break. Breakfast in your room, or in the hotel restaurant is a very special event, and is a great way to start the day. Walking distance to Quincy and other favorite places along the wharf district. Just walking through the hotel lobby and adjacent areas is very satisfying, pleasant and relaxing. It makes you feel you are in a very special place, which it is. Go there!

Room Tip: Ocean View Rooms & Suites (if available)
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  • Stayed: December 2012, travelled as a couple
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3  Thank sofdlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded 4 November 2013

Thank you for your lovely description of the Boston Harbor Hotel at Rowes Wharf and the character and luxury that it portrays. It is always our goal to deliver exceptional quality and service to all of our guests and we thank you for giving us that opportunity. We look forward to welcoming your return and thank you for your review.

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Reviewed 31 October 2013

This Hotel is nocely situated on the harbor in Boston MA walking distance from everything within the city and Harbor area...lots to do in good weather times of the year. Great service and friendly staff. Rooms are very clean and spacious. Wouold stay again...

  • Stayed: October 2013, travelled as a couple
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1  Thank Knezuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded 4 November 2013

We love hearing that our convenient location and attentive staff added enjoyment to your stay and we thank you for your kind review of the Boston Harbor Hotel at Rowes Wharf. It would be our pleasure to have you stay with us again soon.

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Reviewed 30 October 2013

I attended a large private social event here, and it was first class all the way. I did see some problems, and they were quick to make things right - which is indicative of a well-run operation.
It is expensive - maybe one of the top 5 places/prices in town, but it is worth it if you want to be in this neighborhood.

  • Stayed: October 2013, travelled as a couple
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Thank jim_rr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded 4 November 2013

Thank you for taking the time to post your thoughtful observations in regard to your recent stay at the Boston Harbor Hotel at Rowes Wharf. We are thrilled that any concerns you may have had were promptly handled and that your stay with us was exceptional. We are looking forward to welcoming you back and hope that it is soon. Thank you for your review.

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Reviewed 27 October 2013

This was our second stay at Boston Harbor Hotel this year. First stay was unfortunately during the April city lock down. We had a water front room both times and the sunrises over Logan airport across the harbor are spectacular. Service at every station in this hotel is excellent. Name recognition of guests is obviously a priority for the employees. They make you feel important.
A recent review here complained about the hallway noise and this is the only thing we can agree with the reviewer on. There was a wedding party the day we arrived and our room was close to the elevator. When the party broke up (around 5 in the afternoon), it was extremely noisy for about 15 minutes. No problem at any other time.
The location here is excellent and we were able to walk downtown in about 20 minutes with lots of shops and restaurants along the way. Many restaurants and shops within 10 minute walk in several directions. Aquarium is 5 minutes away.
We have stayed at other 5 star hotels (one on this trip) and would come back to Boston Harbor Hotel any time. Love it!

Room Tip: Try to upgrade to harbor view if possible.
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  • Stayed: October 2013, travelled as a couple
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Thank Kisorokid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded 28 October 2013

Thank you for taking the time to provide such a detailed review about your experience at the Boston Harbor Hotel at Rowes Wharf. We are extremely pleased to hear that our dedicated staff created a memorable stay for you each time you stayed with us. It is unfortunate that you encountered noise disruptions and we do hope that you will reach out to us in the future with any concerns, so that we may immediately take care of the situation. We look forward to welcoming your return and thank you for your lovely review.

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Reviewed 26 October 2013

Check out my other reviews - global traveller with over 150 night a year in hotels across the globe.

I was actually looking forward to a stay at the Boston Harbor, mostly because I put a lot of faith into all my fellow TripAdvisor Reviewers…but clearly none of you have experienced genuinely 5-star hotels judging by the reviews.

So, the hotel is not in the best location - as a tourist you want to be by the Common, not by a soulless harbor (there are no shops or restaurants on the strip of harborside by the hotel) on one side and a dead financial centre on the other - although to be fair, Boston is a small place and everything is a 15-20 mins walk.

Its also a little odd, kind of lop-sided with the entrance to the side and the hotel flopping over a pointless archway to the harbour behind. There are very limited public spaces and it looks like a popular destination for weddings/corporate events (always a bad sign).

This is simply NOT a luxury hotel, nothing like a good Ritz Carlton or Four Seasons, yet it charges the same. The rooms are chintzy and dated, and its no surprise that most of the other guests I saw were 60+. There is a good range of amenities and technology (good free WiFi), but thats about it.

As others have said, one of the biggest issues (a personal bug-bear) is the total absence of any insulation between rooms or corridors. I heard an entire conversation from next door about the flight in from Dallas, and the noise in the corridors is amplified by the silly long marble corridors to the rooms - at times its deafening, like when the turn down service is in the corridor - the noise of the Ice being decanted is like a tropical storm outside your room door. I had banging from the room above too and asked to move. They found me another room, a floor lower (8th) but no apology or nice touch like a room upgrade for a broken night's sleep.

The new room was even worse, despite only having one set of neighbours, but they had the TV on all night and again, I could hear every pitch of the World Series. The walls are paper-thin.

I went to flush the toilet in the new room and I had a broken cistern, with water cascading all over the floor. Again, another call to the front desk - and no apology, just a 'we will send someone up'. No offer to move room (having had waste water flood the bathroom). More Motel 6 than 5-Star hotel.

There really is no customer focus at this place. When I approached the check-in desk she picked up the phone and everyone looks like they are going through the motions. All perfectly acceptable for a 3-4 star hotel - but its the attention to the guest and the little details that matter (like cutting back the weeds growing outside my window).

I walked past the better located, better priced and better serviced Ritz Carlton later that day, and regretted trying something 'off-brand'. Never again and never here.

  • Stayed: October 2013, travelled on business
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8  Thank milesw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this reviewResponded 28 October 2013

Please allow us to convey our deepest apologies that your recent stay at our hotel did not meet your expectations. It is truly concerning to read your perspective, as it is far from the normal compliments and accolades we receive from the majority of our valued guests. All feedback that our guests give us is used to critically assess our performance and understand the areas of improvement that need our attention. Once again, please accept our apologies and we sincerely hope you may grant us the opportunity to show you that this lapse in service is not the norm here. Thank you for your review.

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Additional Information about Boston Harbor Hotel

Address: 70 Rowes Wharf, Boston, MA 02110-3354
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 84 Hotels in Boston
Price Range: £242 - £600 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Boston Harbor Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
A 230 room luxury five star hotel located on the waterfront at Rowes Wharf. Adjacent to the Financial District and walking distance to many different shopping areas including Fanueil Hall, Quincy Market, Downtown Crossing and the Historic North End. Close to many attractions including the New England Aquarium, Children's Museum, Trolley Tours, Whale Watches, Paul Revere House and Freedom Trail. The Spa at Rowes Wharf features a 60 foot indoor lap pool, sauna, steam room, and Jacuzzi. The workout room includes free-weights, elliptical machines, stairmasters, treadmills, bicycles and crosstrainers. All workout attire is provided including shirts, shorts, socks, towels, bathrobes, and slippers. Beneath the unmistakable arches of the Boston Harbor Hotel at Rowes Wharf, overlooking the majestic waterfront, three first-class restaurants combine to provide the perfect blend of delicate fare, scenery, and ambiance. The Rowes Wharf Sea Grille opened in May 2009 and features the freshest possible seafood artfully presented. ... more   less 
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