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“Good apart from the Pile Driver!”

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Boston Harbor Hotel
Ranked #2 of 83 Hotels in Boston
Certificate of Excellence
Carmarthen, United Kingdom
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Good apart from the Pile Driver!”
Reviewed 26 November 2013

This was our first trip to Boston and we stayed for 4 nights, we chose the hotel because of the good reviews, we arrived from the airport by water taxi which was inexpensive and a good start. On arriving at the hotel we were greeted by the doormen who were always cheerful and welcoming. Check in was swift, but we weren't given any information about where anything was or facilities available, we booked a harbour view room and were on the 8th floor, which sounds fine but was the first stop of the lift and we overlooked a roof, albeit with a water view. In hindsight I would not have paid the several hundred pounds extra for the harbour view as we didn't spend much time in the room, OR, I would ask for a much higher floor.
The room itself was lovely, the bed comfortable and bathroom and accessories etc were fine, however, apart from Sunday we were woken early by the incessant and constant pile driver noise from work being undertaken somewhere nearby, you couldn't get back to sleep it was constant and extremely irritating. The other REAL disappointment was that there were no tea/coffee making facilities in the room although you could order room service, I think something like $12 or $14 for coffee (plus tip), and while I appreciate that this is a high quality hotel, I like to be able to make a cup of tea/coffee when I want it, not to have to phone/wait/greet/tip etc, especially when you're in a bad mood because of the pile driver.
The Hotel is lovely inside but we didn't use any of the facilities, and if you want breakfast in the hotel I would book it in advance as part of a package as it seemed quite expensive, we actually enjoyed eating out every day.
We took a tour initially which was a good orientation and in terms of the hotel location, it's fine for the waterside and North end but if we come back to Boston which is an extremely friendly city with lovely areas and really helpful locals, we would probably stay nearer the common or Copley area, and the underground system is easy to negotiate.
Checkout again was fine but no-one asked us whether we enjoyed our stay or invited any comments.
Would I recommend the Hotel? --I think in spring or summer I would, I'm not so sure in the winter, and I would definitely find out if there was any major construction work nearby as one of the tour guides said that there were some major plans in the Seaport area for more hotels/conference/exhibition centres etc which is quite close to the Hotel.

Room Tip: If you don't spend much time in the room, don't pay extra for a harbour view or ask for a hi...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunflowerWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 2 December 2013
Thank you for taking the time to post your observations about your recent stay. It is critical for us to receive this kind of feedback from our guests, so that we continually have the opportunity to evaluate our service and make improvements when needed. We apologize for missed opportunities to make your stay more enjoyable, and hope that you will consider returning in the future so that we may provide the thoughtful guest services that you should expect from our hotel.
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (564)
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Metairie, Louisiana
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 November 2013

We were in Boston during the "Champship Week. This was our second trip to Boston and while we had no complaints of the hotel we stayed at during our last visit, we decided to stay here to be closer to the water. From the minute we walked in until the minute we walked out we were over 100 percent satisfied. We asked about the route for the Red Sox Championship parade while checking in and when we turned around someone from the Concierge Desk had outlilned the route for us and gave us some tips on the best spots to be. The view from our room was exactly what we requested and the room itself was large, beautiful and very comfortable. The Concierge was also right on with restaurant suggestions and provided transportation for us. Breakfast in the morning was amazing and the service excellenct. How wonderful to be handed the Championship Edition of the Boston Globe while having a delicious relaxing breakfast in a beautiul environment! We were a little concerned that because of the huge amount of people in town for the World Series that service would have been (understandably) not quite top notch. We were certainly wrong on the assumption! We are huge Red Sox fans and now huge fans of the Boston Harbor Hotel. Congratulations and thanks to everyone at the hotel for making our stay one we will remember forever. The staff from the Boston Harbor Hotel should have had their own Duck Boat in the Championship Parade!

Room Tip: Ask for a Harbor view
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  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank geaux1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 26 November 2013
We are so happy to hear that your recent experience at the Boston Harbor Hotel at Rowes Wharf was so positive. It was certainly our pleasure to provide you with the special amenities and services that make staying at our hotel so special. Our guest’s comfort and satisfaction are our top priority and we look forward to welcoming your return the next time you are in Boston. Thank you for your review.
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Chicago, Illinois
Level Contributor
139 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 November 2013

I visited Boston for the first time this past August, and walking into the Boston Harbor Hotel just set the bar for the whole trip. The service is five-star. Go see Fred for amazing drinks and some great tips on places to stop at. The rooms are gorgeous. Try and get a harbor view. Our room was right above their blues barge, so we sat on our balcony and listened to the great music from above. The hotel is right in the middle of everything. Easy walking to the North End. We took bike-cabs over to Beacon St and Newbury St. When I come back to Boston, THIS is where I'll be staying!

Room Tip: Try and get a harbor view!
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 26 November 2013
We are delighted that your recent stay at the Boston Harbor Hotel at Rowes Wharf was one that exceeded your expectations. Our convenient location makes it easy for our guests to make the most out of their stays in Boston and we are happy that it worked out so well for you. Your 5 star review is so appreciated by all of us and we cannot wait to welcome you back again soon. Thank you.
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Level Contributor
143 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 November 2013 via mobile

A wonderful hotel with amazing rooms. Beds are so comfortable and the location is perfect. On the water and also an easy walk into town, shops and parks. Only downside was I found the service in the bar to be slow and really unattentive.

Stayed November 2013, travelled on business
Helpful?
3 Thank DutchDiverFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 26 November 2013
It was our pleasure to welcome you as a guest at the Boston Harbor Hotel at Rowes Wharf. Creating a memorable experience for each of our guests is our steadfast commitment and we are thrilled to see we accomplished that with your stay. We do apologize for any lack of service experienced and we will be sure to share your comments with our staff. We hope you will return soon and we thank you for your review.
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Doha, Qatar
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 November 2013 via mobile

We stayed here for a day n then we left for xv beacon hill hotel coz of the location
I loved the spacious room n the bathroom not to mention how breath taking the view was and how well equipped and modern the rooms were.
The food was superb too.
Loved everything about this place but it's location wasn't for me as I love to walk to places.
Staff were very professional but we had an issue with payment as their machine didn't accept our card so we had to take a cab to an ATM machine in the middle of the night !!!!
Didn't like that treatment.

Stayed December 2012, travelled as a couple
Helpful?
4 Thank Zaid3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 26 November 2013
Thank you for taking the time to share your experience with us. We do apologize that our location did not meet your needs, as many of guests thoroughly enjoy our convenient location, which provides access to quite a large amount of Boston attractions. For future reference, there is an ATM located within walking distance in our complex and we do apologize if you were not made aware of that. We hope to have the opportunity in the future to change your opinion about our hotel. Your feedback is appreciated.
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Boca Raton, Florida
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 November 2013 credit card Amex Cardmember Review

One of our all time favorite hotels when we stay in Boston. Beautiful views of the Harbor, plush beds, unbelievable service and superb location. Also recommend the restaurant, fine wines and great seafood cuisine.

Stayed September 2013, travelled as a couple
Helpful?
2 Thank BocaMaddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 19 November 2013
Thank you for sharing your appreciation of the Boston Harbor Hotel at Rowes Wharf. Learning that our hotel is your favorite place to stay when in Boston makes us very happy and we are thrilled that everything from our dining options to our incredible staff make your stays memorable. We are definitely looking forward to your return!
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London, uk
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 November 2013

This was my first ever visit to Boston & I chose this hotel for the look for it & the great location since we were joining the cruise ship from Boston.

From the point when I first booked over the internet I knew I made the right choice, They offered me their limo service from Boston airport which was priced at $155 which seemed right & once I saw the car they sent & the service we received it seemed cheap at the price.

The hotel itself is right on the harbor itself which is a great location & as I had booked a harbor view room I was shocked when I saw I had a large balcony it was even better!!!

The room was made up of very top end items, beds & bedding, everything was 5 star!

The staff and service we both received was nothing short of perfect & even when we left they made sure we were not ripped off by a taxi driver over luggage charges! They made us feel like they were all there just for us!

We had breakfast there on the Sunday morning & it was a very good buffet breakfast but you could order items as well if you preferred.

All in all they made our short stay in Boston so great that we are already planning a return trip but this time for longer.

Room Tip: we had a harbour view on the corner on the 12th floor
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  • Stayed October 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul_Short
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 19 November 2013
We are so pleased that you enjoyed so many aspects of the Boston Harbor Hotel at Rowes Wharf and that our staff, location and accommodations made your stay 5-star worthy. It was certainly a treat for us to be able to create such a positive experience for you and we look forward to greeting you again during your next visit to Boston. Thank you for your review.
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Additional Information about Boston Harbor Hotel

Property: Boston Harbor Hotel
Address: 70 Rowes Wharf, Boston, MA 02110-3354
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 83 Hotels in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Boston Harbor Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
A 230 room luxury five star hotel located on the waterfront at Rowes Wharf. Adjacent to the Financial District and walking distance to many different shopping areas including Fanueil Hall, Quincy Market, Downtown Crossing and the Historic North End. Close to many attractions including the New England Aquarium, Children's Museum, Trolley Tours, Whale Watches, Paul Revere House and Freedom Trail. The Spa at Rowes Wharf features a 60 foot indoor lap pool, sauna, steam room, and Jacuzzi. The workout room includes free-weights, elliptical machines, stairmasters, treadmills, bicycles and crosstrainers. All workout attire is provided including shirts, shorts, socks, towels, bathrobes, and slippers. Beneath the unmistakable arches of the Boston Harbor Hotel at Rowes Wharf, overlooking the majestic waterfront, three first-class restaurants combine to provide the perfect blend of delicate fare, scenery, and ambiance. The Rowes Wharf Sea Grille opened in May 2009 and features the freshest possible seafood artfully presented. ... more   less 
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