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“don't eat the calamari”

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Boston Harbor Hotel
Ranked #2 of 83 Hotels in Boston
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“don't eat the calamari”
Reviewed 15 June 2014

I just don't get the price of this place. $600 per night for a $300 experience, the air conditioning is as loud as hell, the rooms are pretty standard and if you eat the calamari in the bar, be prepared to spend the evening with your head inside the big white telephone. I was expecting a lot more for the price and this place just didn't wow me at all.

Room Tip: make sure you are no where near the lifts
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dr-jeeves71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 16 June 2014
Please allow us to convey our deepest apologies that your recent stay at our hotel did not meet your expectations. We are very concerned to learn that your dining experience was far from what we strive to provide our guests. The seafood served at our bar is only the highest quality and we certainly do regret that your experience reflected otherwise. We would hope to have another opportunity to welcome you back in order to provide you with the exceptional experience you expect of our hotel. Thank you for your feedback.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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irenelizza
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 June 2014

We loved this hotel. I cannot say enough about how amazing this hotel was.The room was huge and had plenty of windows. It was difficult to choose between a room overlooking the harbor and one overlooking the city. We settled on a room overlooking the city. This was good for us because we were out all day and were only in our hotel at night. We had a beautiful view of the city with the lights. The food was excellent. We had room service a couple of times and ate in the restaurant. We also had the breakfast buffet and that was plentiful. The most important part was the people. Every single person we came across that worked here was very friendly and went out of their way to be of assistance to us. This is what a luxury hotel should be.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank irenelizza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 16 June 2014
We are flattered to receive your high praise and are thrilled that your recent stay at the Boston Harbor Hotel at Rowes Wharf was so memorable. Your experience captures much of what we want for each of our guests and we thank you for sharing your story with us. We hope you will be visiting the Boston area again soon and we look forward to welcoming you back! Thank you for your review.
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Philadelphia, Pennsylvania
Level Contributor
96 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 14 June 2014 via mobile

I am a loyal Ritz guest, but when I did my Trip Advisor review, the Ritz was a little down the list and the BHH was clearly at the top...and for good reason. Many hotels have terrific hospitality processes, others have great locations.... The BHH has both and is flawless in delivery.

First and foremost, the people. Unexpected weather issues brought me to Boston a day early. Although 95% committed, Daniel on the front desk was able to arrange an early arrival and managed to keep me in the same suite I had reserved for all 3 days. When I arrived (without luggage) at 2 am, Jimmy greeted me warmly and Josephine, not only streamlined my check in, but outfitted me with a complete set of complimentary toiletries and sundries so that I could make it through the morning. In moments, I was in a much needed, wonderful bed.

Staff is uniformly perfect. Sergio in bell services, the entire room service staff (15-25 minutes tops for breakfast EVERY day) and all of the front desk ladies and gentlemen. They even provided my 9yr old daughter with complimentary cookies (nut free on their inquiry) and milk, and me with fresh fruit and all the bottled water you can muster, complimentary. Wi-Fi similarly requires no cumbersome registration and was also complimentary. You pay for your room, tax and parking, (a little pricey at 47.00 for valet, but your on the Boston Waterfront). No nickel and diming and I appreciate that.

Room was terrific. Harbor view Rotunda Suite with a balcony. Expansive views across the heavily traveled harbor, and North city views across the Rotunda to Bunker Hill Monument and Quincy Market, which is a 5 minute stroll.

Location puts you in the heart of Boston.

The building and the location are enough to bring you to this property once, but the people and the process are what will keep me coming back.

Have fun!

Stayed June 2014, travelled with family
Helpful?
Thank Davek36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 16 June 2014
Thank you for taking the time to provide such a detailed review about your experience at the Boston Harbor Hotel at Rowes Wharf. Our staff is dedicated to providing thoughtful and personalized service to all of our guests and we are pleased that their efforts to make you and your daughter’s stay exceptional were so generously acknowledged in your comments. Combining the utmost in service levels and one of the most convenient waterfront locations, our hotel helps our guests to make the most out of their stays in Boston. We would love to welcome you back again soon!
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Dandenong, Australia
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 June 2014

This was our first stop in the states. Room is very nice but I should have picked one with view of harbour. Comfortable bed which is a high priority for us. Clean and peaceful. We got in late at night and picked up snack and cuppa at 24 hours shop next door but would dearly have loved tea and coffee facility in our room. This would be the only thing lacking in this hotel I know there is a restaurant down in foyer but I like a cup of tea in bed and first thing on waking. I don't always feel like getting dressed to go and buy. The location of this hotel cannot be beaten, it is close to most main attractions and we only had a small time frame.

Room Tip: Our room was a bit dark but absolutely fine. It was quiet and we weren't in it for long as we wa...
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank ADFmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 16 June 2014
We are pleased to have been your first accommodations on your recent trip and thank you for sharing your experience with us. Enjoying a hot cup of tea in the comfort of your guestroom is a wonderful thought and our Room Service staff would have been happy to assist you in providing you with just what you needed. Please do not hesitate to reach out to us at any time with requests. We are looking forward to welcoming you back to the Boston Harbor Hotel at Rowes Wharf and we hope that it is soon.
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Omaha, Nebraska
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2014

This hotel is the place to stay if you're in Boston! It's nothing but a 5 star place. The service throughout the hotel was excellent. The views are amazing and I'd suggest a harbor view. The turn down service was a very nice touch. They also have some pretty tasty mints in the hallways:)

Everything is in walking distance and I'd recommend a stroll to the North End.

Room Tip: Ask for a harbor view
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Tanya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 16 June 2014
We strive to maintain the highest level of service, hospitality and comfort to our guests, so we were very happy to read that your stay with us at the Boston Harbor Hotel at Rowes Wharf was such a positive experience. We look forward to welcoming your return and hope that it is soon!
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uk
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 June 2014

This a standard first class modern hotel. Everything is very efficient and slick. The decor is modern and the room was quite spacious for Boston and very clean. The foyer always smelled particularly nice... The location is very good as we managed to walk everywhere we wished to go. Also one of our favorite restaurant happens to be virtually opposite (Maggiano's). Car parking is available next door but is rather expensive as anywhere in Boston. Staff were efficient and helpful.

Room Tip: Pick a high floor for reducing the noise from the street.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vmdUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 16 June 2014
We are very happy to hear that your stay in Boston was comfortable, but regret to inform you that your review was posted in error for the Boston Harbor Hotel at Rowes Wharf. We do invite you to come and experience our hotel on your next visit to the area and welcome you to explore the vibrant area that surrounds our hotel as well.
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Dubai, United Arab Emirates
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 June 2014 via mobile

Stayed with the family while touring the north west; and was one of the top highlights for all of us. A Room with a view is what this hotel is all about, as is the rooms and food.

Very convenient location for great walks and downtown access too.

We almost ended up staying at a more known international brand but we're very pleased we chose the Boston Harbor.. truly wonderful...

Stayed August 2013, travelled with family
Helpful?
Thank MAA8942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 16 June 2014
We are so pleased that you chose to stay with us and are thrilled that your experience in Boston was so enjoyable. Knowing that the Boston Harbor Hotel at Rowes Wharf was one of the highlights of your stay makes us smile, as it is our goal to provide the utmost in care and comfort to our valued guests. It would be our pleasure to have you return for another exceptional stay in the near future! Thank you for your review.
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Additional Information about Boston Harbor Hotel

Property: Boston Harbor Hotel
Address: 70 Rowes Wharf, Boston, MA 02110-3354
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 83 Hotels in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Boston Harbor Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
A 230 room luxury five star hotel located on the waterfront at Rowes Wharf. Adjacent to the Financial District and walking distance to many different shopping areas including Fanueil Hall, Quincy Market, Downtown Crossing and the Historic North End. Close to many attractions including the New England Aquarium, Children's Museum, Trolley Tours, Whale Watches, Paul Revere House and Freedom Trail. The Spa at Rowes Wharf features a 60 foot indoor lap pool, sauna, steam room, and Jacuzzi. The workout room includes free-weights, elliptical machines, stairmasters, treadmills, bicycles and crosstrainers. All workout attire is provided including shirts, shorts, socks, towels, bathrobes, and slippers. Beneath the unmistakable arches of the Boston Harbor Hotel at Rowes Wharf, overlooking the majestic waterfront, three first-class restaurants combine to provide the perfect blend of delicate fare, scenery, and ambiance. The Rowes Wharf Sea Grille opened in May 2009 and features the freshest possible seafood artfully presented. ... more   less 
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