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“Birthday trip” 5 of 5 bubbles
Review of Boston Harbor Hotel

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Boston Harbor Hotel
Ranked #3 of 83 Hotels in Boston
Certificate of Excellence
Dallas, Texas, USA
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Birthday trip”
5 of 5 bubbles Reviewed 24 July 2014

This is an amazing property. We had to spend an extra day in Boston because out flight home was cancelled. I called American Express, and they secured a room for the night. When we arrived at the hotel, we felt as though we were being welcomed into someone's private home. Our room overlooked the Rose Kennedy.

They have an amazingly outdoor restaurant overlooking the wharf. Both the food and service were wonderful. I have recommended this hotel to our friends who are planning a trip to Boston. This hotel was definitely one of the highlight's of our Boston adventure.

Room Tip: Ask for a corner suite.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 31 July 2014
Hearing that your stay at the Boston Harbor Hotel at Rowes Wharf added so much enjoyment to your stay makes us very happy. We are pleased that you enjoyed a delectable meal while enjoying views of Boston Harbor and we sincerely appreciate your kind recommendation. It would be our pleasure to have you return and we thank you for your review.
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1,811 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (555)
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EllieKoeppel
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

The highlight of our recent stay at The Boston Harbor Hotel was the dining experience. Our first evening we had a great table outside with a live band to listen to while we dined. The Sea Grille menu is extensive and my Halibut dish was out of this world. The restaurant was very busy but the staff handled it effortlessly. Both mornings we had room service breakfast which was efficiently handled and very good. Our room was lovely, the location of the hotel is great for visiting Boston but definitely the dining experience made the hotel stand out.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EllieKoeppel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 31 July 2014
The Boston Harbor Hotel at Rowes Wharf is fortunate to be in such a vibrant and scenic waterfront location, and we are so pleased that you had the opportunity to enjoy its beauty with an outdoor dining experience. Thank you for all the wonderful compliments and for sharing your story with us. We hope you will visit us again soon!
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Sandisfield, Massachusetts
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

This hotel is in a great location right on Boston Harbor. The valet parking is highly recommended, it is only a few dollars more than self park and you start your stay at the front door and not in the parking garage. The check-in went smoothly. The concierge helped with dinner reservations and information to help us get to and from the Cirque du Soleil show that were attending that evening. Our room, with an extra sofa bed for our niece was beautiful and had a view of the city skyline. We dined outside on the harbor at the Sea Grille from which you can view nightly shows on the music barge and watch commuters come and go from the water taxis.

Room Tip: Choose either a city view or a harbor view room.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank 571Roxanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 31 July 2014
It certainly sounds like your recent stay at the Boston Harbor Hotel at Rowes Wharf included many of the aspects that make it such a great place to stay. We are delighted that you decided to dine on-site at the Rowes Wharf Sea Grille and enjoyed your meal and the entertainment thoroughly. We look forward to welcoming your return and thank you for your kind review.
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London, United Kingdom
Level Contributor
85 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

A solid, if uninspiring, hotel in a good location. The harbour view superior room was absolutely fine although the decor, carpets etc. need updating. Sea Grille restaurant is OK for breakfast but please change the place mats...scruffy looking and not what you want on the table at a top rated hotel.
Generally good with good service although for the cost I would expect better bars and restaurants. Everything is dated... it is a classic hotel of course but needs a modern touch to enhance it. The waterfront location is what determines the price here.

Room Tip: The harbour view rooms to get the best from the location.
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sagittarius_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 31 July 2014
Thank you for taking the time to post these thoughtful observations about your stay. It is critical for us to receive this type of feedback from our guests, so that we can continually evaluate our service and make improvements when needed. We apologize for missed opportunities to make your stay exceptional and we hope you will consider returning in the future where we can provide you with the outstanding stay that you expect from our hotel.
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 17 July 2014

If there was a rating of no stars I would select this option. Today I spoke to Christopher Savace the MGR at the BHH. Now after waiting for his meetings to end I finally got to speak with him about a 4th of July reservation. I made then called to cancel. even though we called in the time period to cancel and they told me over the phone it was cancelled it was never cancelled. Yes, I should have looked for the cancel email. This guy basically told me sorry the charge will not be reversed and no credit would be given said sorry and hung up on me. So I am out $505. Lesson learned never trust the word of anyone at that hotel or your screwed. Great hotel but they will never get one penny of my money again as there are many wonderful hotels in Boston.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank 50somethin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 31 July 2014
While we are extremely disappointed to hear about your recent experience, we would like to acknowledge that at the time of your post, we had already spoken directly with you and provided you with the refund you requested. We do apologize for any misunderstandings and appreciate this opportunity to show that we responded accordingly. Should you visit the Boston area again in the future, we would hope to have the chance to regain your trust in our hotel. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level Contributor
71 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

This hotel is so well run, so well appointed. There is absolutely nothing that isn't perfect. Plugs where you need them. Incredible linens. Quiet rooms. Extremely professional staff. Fantastic restaurant and breakfast. Best location. Best view. It's flawless!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 21 July 2014
What a wonderful review! Thank you so much for your generous praise of the Boston Harbor Hotel at Rowes Wharf, our staff, accommodations and dining options. We would be absolutely pleased to have you return in the future and we hope that it is very soon.
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Mashpee, Massachusetts
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

The hotel staff and doormen are absolutely the best in Boston. Dave went out of his way to treat us like VIPs. The waitstaff accommodated our picky eaters, and also made sure that we had plenty of gluten free options. The rooms, beds, amenities can not be beat, and we have stayed in most of the luxury hotels in Boston. You truly know a superior hotel, when you are greeted by name, and they say to you "Welcome Back". This is definitely worth the extra money!

Room Tip: Ask if there is a room available facing the Boston Harbor.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DrRobertaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBostonHarborHotel, General Manager at Boston Harbor Hotel, responded to this review, 21 July 2014
It makes us very happy to read that our dedicated staff made a wonderful impression upon you and made your stay at the Boston Harbor Hotel at Rowes Wharf an exceptional one. We will be sure to pass along your gracious compliments and we cannot wait to welcome you back to our hotel for a future stay. Thank you for sharing your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boston Harbor Hotel

Property: Boston Harbor Hotel
Address: 70 Rowes Wharf, Boston, MA 02110-3354
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 83 Hotels in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Boston Harbor Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
A 230 room luxury five star hotel located on the waterfront at Rowes Wharf. Adjacent to the Financial District and walking distance to many different shopping areas including Fanueil Hall, Quincy Market, Downtown Crossing and the Historic North End. Close to many attractions including the New England Aquarium, Children's Museum, Trolley Tours, Whale Watches, Paul Revere House and Freedom Trail. The Spa at Rowes Wharf features a 60 foot indoor lap pool, sauna, steam room, and Jacuzzi. The workout room includes free-weights, elliptical machines, stairmasters, treadmills, bicycles and crosstrainers. All workout attire is provided including shirts, shorts, socks, towels, bathrobes, and slippers. Beneath the unmistakable arches of the Boston Harbor Hotel at Rowes Wharf, overlooking the majestic waterfront, three first-class restaurants combine to provide the perfect blend of delicate fare, scenery, and ambiance. The Rowes Wharf Sea Grille opened in May 2009 and features the freshest possible seafood artfully presented. ... more   less 
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