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“The most perfect location in Boston”
Review of Omni Parker House

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Omni Parker House
Ranked #50 of 86 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Reviewed 24 November 2013

My husband secured our reservation through Priceline. I had no idea just what an amazing deal a stay at the Parker House would be. We just checked out this morning and we are have voted this trip of the year! The hotel is on the Freedom trail, steps from Boston Common, close to shopping at Copley and on Newbury Street, and around the corner from Faneuil Hall. Staff is top notch, we enjoyed VERY early check in, and the history of both the hotel and surrounding area is awe inspiring. The biggest surprise was the fitness center. Large, functional, and almost always had an attendant checking in to make sure the center was tidy and equipped with towels and fruit. Will definately return!

Stayed: November 2013, travelled on business
Thank sara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,155 - 5,161 of 8,231 reviews

Reviewed 23 November 2013

Umm...what an awful hotel.

I'll start with the positives. It's well located, nice lobby...yep, that's it.

The bad?
1. My wife called me from the room. I live in NYC and therefore the call was long distance. It lasted 21 seconds and cost $14.95
2. The internet is partially based on MB rate! I've never seen a hotel do this. $9.95 for 3MB and $14.95 for 6mb. Oh, and that's per day. How much can you nickle and dime your customers?
3. The rooms are microscopic.
4. It is virtually impossible to control the temperature in the winter. The room was stifling hot when we arrived. We turned off the heat, and it was still hot. We eventually had to turn the air conditioning on! In last November!
5. $40 a night for parking and it takes 20-30 minutes to get your car. I know parking in cities is expensive, but 30 minutes? Come on guys.
6. Both the concierge and the valet guys were kind of rude and unpleasent on the phone. It was a bit jarring actually! Just short, impatient, and none of that phony polite customer service stuff we're all so used to.

The hotel is just a bummer. For that price, I'm used to fairly good customer service, comfortable rooms that are large enough to turn around in and not half an hour to get your forking car.

And seriously, $14.95 for a 21 second call? Ridiculous!

  • Stayed: November 2013, travelled as a couple
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Thank Atom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniPH55, Guest Relations Manager at Omni Parker House, responded to this reviewResponded 25 November 2013

Seasoned travelers know that hotel rates for long distance service cab be high so we work with our guests on moderating fees when their concerns are brought to our attention at check-out. As to the valet parking retrieval delay, there have been numerous underground utility excavations in our immediate area within the past week and a half that have contributed to delays. While unfortunate, these issues were beyond our control and have now been rectified. We understand the frustration people feel when their vehicles take longer to arrive than expected and apologize for this experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013 via mobile

Stayed at the Omni from nov 21 to 23. Third time in Boston and decided to try the historic Omni. Love it from the beginning to the end. Arrived before 11am and my room was ready. Best bed ever. Was in the 10 floor extremely quiet area. Front desk service,concierge,Parker Rest waitress all 5 stars. Excellent location walked to Quincy Markey,Little Italy,BostonCommons , stores on Washington st and the Theater District. Taxis available and Mr Jackson at the entrance from School St A plus Service....Will be back in 2014. Continue with the 5 stars service.

  • Stayed: November 2013
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Thank vanessa r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

Visited Boston recently on business and spent three nights at the historic Omni Parker House Hotel. The location couldn't be better for history buffs as it is within short walking distance from Boston Commons and several iconic Revolutionary War landmarks, and a block and a half from the subway. The hotel was comfortable and the staff helpful and cooperative. Only down side is that the rooms are quite small owing to the fact that this is one of the original hotels in Boston. There was barely enough room for the bed, a small desk and a chest of drawers. The bathroom was really tight with the toilet right up against the wall and less than a foot or so from the tub. Didn't eat in the restaurant but the menu in the bar is fairly limited. Lots of excellent pubs and restaurants within walking distance, though.

  • Stayed: November 2013, travelled on business
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Thank wxdude55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

If I ever visit again or recommend a hotel to anyone I know going to Boston I would definetely tell them to stay at the OMNI Parker House. It was close to so many things that you could walk to and so much history. The beds were great and the rooms were small by very comfortable. I loved it.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

amazing rooms, golden elevators, spacious and clean beds, not best view for my room (brick wall) But I was there to explore, there's a cool little whiskey bar in lobby and staff is kind and helpful and prompt, best location in city close to EVERYTHING boston common, bars, restaurants, and rich history

  • Stayed: July 2013, travelled as a couple
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Thank tpike758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

We stayed here as part our honeymoon and it was great. The location is excellent, Boston centre is pretty small so you can walk to North End and Back Bay in a few minutes. There are subway stations nearby for journeys further afield to Cambridge etc.

We were upgraded to a suite which was very generous of the hotel. the room was fine. The beds were amazingly comfortable. The place is historic and the lobby and bar areas still have the old oak panelling. Very nice.

I would stay here again, clean, good service and a great location.

  • Stayed: November 2013, travelled as a couple
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Thank Adam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniPH55, Guest Relations Manager at Omni Parker House, responded to this reviewResponded 22 November 2013

Thank you very much for your comments and we're pleased you enjoyed your stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Parker House

Address: 60 School St, Boston, MA 02108-4109
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Romantic Hotel in Boston
#33 Business Hotel in Boston
#34 Green Hotel in Boston
#36 Luxury Hotel in Boston
Price Range: £91 - £414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Parker House 4*
Number of rooms: 551
Official Description (provided by the hotel):
Located along the historic Freedom Trail in the heart of downtown Boston, the Omni Parker House has the perfect location from which to experience Boston. ... more   less 
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Also Known As:
Omni Hotel Boston
Omni Boston
Omni Parker House Boston
Boston Omni

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