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“Omni Parker House”
5 of 5 bubbles Review of Omni Parker House

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Omni Parker House
Ranked #43 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Omni Parker House”
5 of 5 bubbles Reviewed 9 June 2014

This is a very beautiful hotel and historic as well. I thoroughly enjoyed my stay. Everything was comfortable and the staff was excellent. The location was across from the Common. I also received free internet.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank karensZ3368TT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,063 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (914)
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English first
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 8 June 2014

I booked a room here paying over $200 a night, and realized after the fact that they set my husband and me up with a room with one double bed. Over $200 a night for one double bed, I can't believe it. I thought one double bed was something that only happened at bed and breakfasts or in 1950s movies.

The double bed wouldn't work for us for valid reasons. We called the hotel to try to change the reservation. The hotel said they couldn't do anything because we booked through a third party. We called the third party, who called the hotel, who said we could upgrade our room for an extra $50 per night. It took us three hours to undo this mess and the hotel staff were zero help. The whole experience ruined the excitement and I'm so upset, I'm thinking about canceling the entire trip.

To the PR people who like to write back to these posts - I don't care to hear from you. Anything you could say now, your staff should have said when I was on the phone with you.

Room Tip: Be aware that they book rooms with one double bed.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Service
Helpful?
4 Thank A T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniPH55, Guest Relations Manager at Omni Parker House, responded to this review, 10 June 2014
These guests booked a traditional room which feature a full-size (double) bed. While we understand that this wasn't what they expected, the reservation was honored as booked. We apologize is this did not meet their expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadel
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

The location could not be better, very centrally located and close to all the tourist attractions. The lobby is classy and warm. The rooms are updated and clean. The staff (front desk, concierge, bell, valet, etc) were available, plentiful and quick to serve. These are all the things we would have expected.

What we did NOT expect was...

1. Getting a personal email from the staff when we checked in online to confirm our room and handle any special requests we had. We requested a room on a high floor and the staff member was happy to accommodate us.
2. Our kids getting a "kids pack" upon arriving at the hotel. This included a backpack and some cool kids stuff. This put a smile on our kids' faces right of the bat.
3. Shortly after check-in, we get a knock on the door. To our surprise, a staff member was delivering cookies and milk for our kids! Wow. Unexpected and very cool.
4. There is staff EVERYWHERE wanting to help. Throughout the day, there is always a friendly staff member in the middle of the lobby giving advice, cracking jokes, and just making people feel welcome.

If we had to fuss about something, we would say that the rooms weren't huge. But they were very adequate and much bigger than you will find in other cities like NYC. Parking is $40 per day, which is a bit steep.

We had a great 4-night stay in Boston at this hotel.

Room Tip: Check in online before you arrive and request the type of room you prefer.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jk3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, United States
1 review
2 of 5 bubbles Reviewed 8 June 2014

This is an old hotel that could be a classic but it is not. The rooms are small and the bathrooms so small you can barely turn around. There is no place to put anything at the sink. And I was told I had been assigned an "Oversize" room. The street noise is horrible day and night and hotel staff seems to think 5:00am is a good time to move things about with considerable accompanying noise. There are far better hotels in Boston.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniPH55, Guest Relations Manager at Omni Parker House, responded to this review, 9 June 2014
We understand that our historic nature means that some of our guestrooms are smaller than those found in modern hotels but we believe that our great location makes us a great value, albeit with city sounds common to our downtown setting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

Grand old hotel with lots of character. Great deal that included hot breakfast and valet parking which was great. Staff extremely polite and helpful. Bed extremely comfortable. Room (although small) had all the necessities. Great location. Would definitely stay again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
3 Thank 376peggyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

I made a last minute reservation through Priceline, received an excellent rate and, for a solo traveler, the smaller room assigned was just fine. My dinner in Parkers Restaurant on-site was excellent, just what I'd hoped for after a long day. The location is great, handy to everything and only a few minutes way to South Station.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
3 Thank MtnMermaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Benito County, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

This hotel was outstanding in every way. They have gluten free options for breakfast and the concierge was very helpful in securing a rental car for us. Great location, beautiful and elegant decor, wonderful food. One of the best hotels we have ever visited.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank Kathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Parker House

Property: Omni Parker House
Address: 60 School Street, Boston, MA 02108-4109
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Boston
#32 Green Hotel in Boston
#33 Business Hotel in Boston
#33 Luxury Hotel in Boston
#33 Romantic Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Omni Parker House 4*
Number of rooms: 551
Official Description (provided by the hotel):
Located along the historic Freedom Trail in the heart of downtown Boston, the Omni Parker House has the perfect location from which to experience Boston. ... more   less 
Reservation Options:
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Also Known As:
Omni Hotel Boston
Omni Boston
Omni Parker House Boston
Boston Omni

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