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“Good stay”

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Sheraton Boston Hotel
Ranked #48 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
Albany, New York
Level 5 Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good stay”
Reviewed 19 August 2014

Stayed here with my family over the weekend. Good place to stay if you want to catch a Sox game. Easy walk to the Fen. Friendly staff. Gigantic hotel with conferences, weddings etc.. going on concurrently. Room was nice, clean.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Baseball39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (601)
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Philadelphia, Pennsylvania
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 19 August 2014

First visit to Boston, Copley Square area recommended by friend who lives near by. We chose the Sheraton over the Westin or Marriott, due to the price was about $100 less per night. The rooms were very nice, albeit a bit small, but clean and what you would expect from a Sheraton. Ok for two people, don't think I would recommend for a family or for a few women traveling together, since bathroom was also small.
The large lobby was full of people but the check in process was easy and the staff very friendly, including the conceirge desk. There are a few restaurants nearby which made it easy to grab breakfast and also a "5 napkin burger" restaurant that served probably the best burger I've ever had. For a local experience, be sure to check out Bukowski Bar a block away. They were open with food after a late Red Sox game. Old Town Trolley tour stops directly in front of the hotel, which you can ride to the Harbor Area, and Newbury Street with great shopping and restaurants with outside seating reminiscent of Europe line the sidewalks.
You can walk to The Boston Public Library, (a must see), The Boston Gardens, Boston Common, Trinity Church, and of course Fenway. The area is about a $12 cab ride to The North End if you are considering having dinner there, which I would also recommend.I would definitely stay at the Sheraton again.*** Yes, parking is $40 per day and there is no free wi-fi. I used my 3G on my phone instead.

  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank oct1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
Level 5 Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 August 2014

The updates on the rooms were great. The view from the higher floors were fantastic. Nothing like seeing Fenway and the Charles river. Check-in can be long if there are a lot of conventions booked. Though the employees are very accommodating and helpful..The concierge floor is nice. Though they can run late in getting the food out. The cash bar isn't that convenient. Breakfast was not that good. There were only breads, fruits and pastries. The room and bathroom were very clean..The pool is covered. Though there is a retractable roof I don't think it is used. there is a nice sunning area with tables and lounges.

Room Tip: Higher floors have good views and a express elevator.
See more room tips
Green Features: They are a green hotel and offer recycling in the room.
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ann v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review, 22 August 2014
Dear ann v,
Thank you for your review. I'm pleased that overall your stay was a pleasant one. The bar on the Club level has to be a cash bar I'm afraid based on state laws. Let us know if there is something you'd like to see for breakfast, suggestions are how we improve! GMAngelaVento@sheraton.com.
Angela Vento, General Manager
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Stockholm, Sweden
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 August 2014

Everything was good. I didn't fall in love with the place since the place is HUGE and therefore somewhat impersonal. It's like going to the Cheesecake Factory down the street, efficient, predictable, but not particularly exiting.

+ The Staff in the lobby.The two persons I met were GREAT.
+ The room was very small, but efficient
+ Location is Excellent
+ Good safe...Always appreciated
+The In Hotel Store. Surprisingly Useful.

- The Staff in the bar. If they could manage to be just a bit more grumpy, they would start to enter Soup Nazi Territory, but unfortunately they weren't grumpy enough to stimulate the masochist in mean, instead the bar just hovered in Drearyland
- The Breakfast Buffé. Just stay away, it's depressing. I ate there the first day and then just bought a sandwich in the StarBucks.
- No cotton tops of Shoe Shine items. That's a bit cheap to me, as a business traveller, I take that for granted.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank swedishgeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, NY
Level 5 Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 18 August 2014

Great location for Fenway- it's just a brief walk. It was reasonably priced as far as Boston hotels go and pretty nice inside. They were really nice and let me check in early, despite there obviously being a ton of people leaving at that time and it was difficult to be able to make work. Good service, good location for Fenway, and reasonable price for Boston. I was happy to have stayed there. Parking is ridiculously expensive at their hotel ($40 self-park/$50 valet park) and I think every hotel should have free wi-fi (which they don't) so those would be my complaints.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank rochestervacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review, 1 September 2014
Dear rochestervacationer,
Thank you for this review. We welcome your feedback and are glad to hear you enjoyed your experience and the team was able to accommodate your early arrival! We hope to see you again soon.
Kind Regards,
Angela Vento, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 August 2014

We stayed at the Sheraton in Boston this past weekend and were very happy with our stay. The room was very comfortable and clean and the location couldn't be better. We were able to walk to the Public Garden and Fenway Park easily!
The check-in process was not great, however. There were so many people waiting in line that it took about an hour to get to the front desk!! That's some valuable vacation time we missed but we tried not to let it ruin our time. Perhaps they could use some more employees to speed things along?

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 August 2014

For a hotel ranked #59th in Boston, you would expect this place to be somewhat poor.

It's not.

In fact, we came here for four nights as part of a convention and it was a delightful stay. The location is, to be sure, great, right in the heart of Back Bay.

But I don't judge hotels just by that. I want a great room. Which it was. A corner room up high with sweeping views of the sunset. Very nice. Comfortable bed, spacious room.

The bathroom was fine, though the shower pressure was a bit weak and not up to my usual Starwood standards.

As for the rest of the place, the Starbucks has lousy service, but the hotel staff was helpful and friendly. We had some meetings in there as well, and they went off great. Enjoyed delicious cookies too!

Overall, a very solid Sheraton, freshly renovated, and with a great location. Will it win awards? No. But as a place for a weekend stay, it really hit the spot.

Room Tip: Corner rooms in the South Tower were very good.
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Twain34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review, 22 August 2014
Dear Twain34,
I'm pleased to hear that you enjoyed your stay with us. Thank you for your feedback. I'm sorry that Starbucks was not a great experience, can you share some additional information with us so that we can make improvements? GMAngelaVento@Sheraton.com. I hope to hear from you and to welcome you back soon!
Warm Regards,
Angela Vento, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Boston Hotel

Property: Sheraton Boston Hotel
Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Boston
#36 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Official Description (provided by the hotel):
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton

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