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“A good experience. Nice lounge area for cocktails.”
Review of Taj Boston

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Taj Boston
Ranked #33 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 14 May 2014

I stayed at The Taj this past Winter. I wasn't as impressed as I thought I would be. I thought the hotel would be nicer for the price. My room had a pretty view of the city and a beautiful bathroom. The room itself was middle of the grade. We started with cocktails in the lounge area and were there for a couple of hours, which was fun. After dinner at Atlantic Fish, we headed back to the lounge area for an after-dinner drink, which was also very fun. I'm not sure I would stay at The Taj again. Great location, corner of Newbury Street. But, after staying at The Liberty Hotel and The Intercontinental, the Taj was my least favorite. Not a bad experience. I just expected more.

  • Stayed: March 2014, travelled with friends
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Thank Deven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this reviewResponded 19 May 2014

Dear Deven R,

Thank you so much for providing your feedback following your stay with us at Taj Boston. We were pleased to learn that you found our location on the corner of Newbury Street to be great, and that you enjoyed cocktails and lounging at The Bar. Further, we were delighted that you enjoyed the beautiful Boston city views from your room.

We were disappointed to learn that although you appreciated all of the above, we did not meet your expectations. Should you wish to share additional feedback or specific areas for improvement, we may be contacted at: taj.boston@tajhotels.com.

We sincerely appreciated receiving your review, and we hope to have the opportunity to welcome you back to Taj Boston in the future.

Warm Regards,

Corinna Luebbe
Hotel Manager

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1,745 - 1,751 of 2,820 reviews

Reviewed 13 May 2014

In the heart of Boston overlooking the Public Gardens is Taj Boston, the former Ritz Carlton.
It is such a beautiful place that I cannot imagine staying anywhere else on visits to Boston.
Everything is perfect - the position, the ambience, the service, the food! The blueberry pancakes are delicious!
Highly recommended!!

Room Tip: Rooms with a view of the Public Gardens are better but more expensive. My room with a city view was...
  • Stayed: October 2013, travelled with family
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Thank DollyGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this reviewResponded 15 May 2014

Dear DollyGoldCoast,

Thank you so much for your wonderful 5 star review following your recent stay with us at Taj Boston, and thank you for sharing your great photos on TripAdvisor! We are so pleased that you found your entire experience most enjoyable- from the ambiance, to the service, to the food, and our perfect location in the heart of Boston.

We thank you again for sharing your kind comments and we look forward to welcoming you back to Taj Boston in the near future!

Warm Regards,

Corinna Luebbe
Hotel Manager

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Reviewed 13 May 2014

One truly cannot go wrong with a visit to the Taj - be it drinks, dinner or a few night stay. Best location in town. Wonderful staff & a lovely atmosphere. Looking forward to Tiffany's opening up soon.

  • Stayed: May 2014, travelled as a couple
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Thank ACT72014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this reviewResponded 14 May 2014

Dear ACT72014,

We truly appreciate your kind words and your continued patronage of Taj Boston and we thank you for sharing your lovely feedback. We were so pleased that you found our staff to be wonderful, our atmosphere lovely, and that you enjoyed our centralized location.

We sincerely thank you again for reviewing your recent experience and we look forward to welcoming you back to Taj Boston in the near future!

Warm Regards,

Corinna Luebbe
Hotel Manager

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Reviewed 13 May 2014

My wife and I were visiting Boston and came upon the Taj Boston. We heard it was the first Ritz Carlton and since we often stay with Ritz Carlton we decided to visit. We sat at the bar for a couple of hours to relax and enjoy a few drinks. The service was outstanding as the staff was warm, welcoming and very attentive. The drinks were very good too. The entire experience provided a nice finish to a great day.

A special “thank you” to the bar staff for an outstanding job. We will definitely consider staying at this beautiful hotel when we visit Boston again.

  • Stayed: May 2014, travelled as a couple
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Thank 4H0llyw00d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this reviewResponded 14 May 2014

Dear 4H0llyw00d,

Thank you for taking the time to share your 5 star review following your recent stay with us at Taj Boston! We were delighted to learn that you had such a wonderful experience at our bar and that you found our service outstanding, warm and attentive. We will be sure to pass your compliments on to our bar staff!

We thank you again for choosing to stay with us during your visit to Boston and we hope to welcome you back to Taj Boston the next time you return to our city.

Warm Regards,

Corinna Luebbe
Hotel Manager

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Reviewed 13 May 2014

We stayed in a one bed room corner suite 609. It had a fabulous living room with a fireplace; But the bed room was clastrophobic, seemed to be detached from the living room. The bath room was just OK in comfort and size. To access the living room, you need to navigate thru corridors. On the right of bedroom there are hidden spaces which you think will take you to living room; but they are blocked. The management at Taj should reconfigure the suite by opening the two closet spaces facing the bed as entrance to living room, and building new closets on the sides.

The cafe on the lobby was absolutely fantastic, they serve great food with exceptional attention and service! Bravo!. The menu is eclectic including Indian dishes with a touch of class. They serve Indian butter nun bread hot right out of the clay oven, and I have never experienced before, their rich taste and texture when eaten with a dab of Taj's chicken curry. Taj cafe is a great place to eat; we had breakfast, lunch and dinner, sitting their and looking over the Arlington and Newbury streets.

This is a nonsmoking property. However, they have guests who violate the rule and smoke in their rooms. The bath room of 6-9 was filled with cigarette smoke in the morning, comng from the adjacent 611 or another room. Even though we lodged a complaint to the management, they did not do anything about it.

Over all Taj Boston is an excellent hotel, but with little bit more attention, it could become an outstanding hotel in Boston, particularly show some courage to throw out the people who violate the smoking regulation.

  • Stayed: May 2014, travelled on business
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Thank Ramaswamy_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this reviewResponded 15 May 2014

Dear Ramaswamy_12,

Thank you very much for taking the time to share your experience following your recent stay with us at Taj Boston. We were delighted to learn that you found our hotel to be excellent overall, and we were so pleased that you enjoyed multiple meals in The Café and had the chance to sample our delicious Indian cuisine.

Please accept our sincere apologies for any inconvenience we may have caused due to the fact that one of our guests was smoking in a nearby room. We can imagine how upsetting that must have been and can assure you that we take the non-smoking policy very seriously. In addition, this is not just a hotel policy but the city of Boston has actually prohibited smoking in all hotels. Please rest assured that this was addressed with the guest who was smoking on your floor. We have also shared your experience with the respective department heads to ensure better follow up in the future.

We sincerely appreciate hearing from our guests, as their comments are vital for us to continue improving our services and accommodations. We thank you again for providing us with your comments and we hope to have the opportunity to welcome you back to Taj Boston in the future.

Warm Regards,

Corinna Luebbe
Hotel Manager

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Reviewed 12 May 2014

We stayed here because we found a fantastic offer, otherwise it would have been out of our range. The lobby is big and welcoming, and the service is absolutely great. The rooms are fine but in need of an update, now they look classy but old-fashioned. The bathrooms have been renovated and Molton Brown's products in the bathrooms are a plus.
The wifi conection is not very good, they charge you for it and it only allows one device at a time, which is not very helpful so in the end we decided to go to Starbucks.
Location is great for tourism and there is a tube station really close.

  • Stayed: September 2013, travelled as a couple
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Thank Eirey26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this reviewResponded 13 May 2014

Dear Eirey26,

Thank you for your recent review following your stay with us at Taj Boston! We were so pleased to learn that you found our service to be great, our location perfect for tourism, and our lobby large and welcoming.

We thank you for your feedback regarding our Wi-Fi and rooms and have passed along your comments to our Executive Committee. We appreciate guest comments such as your own so that we may continue to improve our future guest's experiences.

We thank you again for taking the time to share your comments and we hope to welcome you back to Taj Boston when you return to the city!

Warm Regards,

Corinna Luebbe
Hotel Manager

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Reviewed 11 May 2014

The hotel is in a great Boston location so very close to the best shops, restaurants and activities. Everything is a close walk and being across from the Park is special. Perfect for tourists.

The hotel lobby is very warm and inviting - love that they have complimentary coffee and danishes in the AM. The rooms are fine but in need of some updating. The furniture and walls are looking a bit tired. The bathrooms however look to have been recently updated and while small are very clean and stocked with Molton Brown products. A big shower with good water pressure.

In addition to the room upkeep the wifi situation is very poor/slow. I was there on a business trip and working on emails and downloading documents was very frustrating and only one unit could be connected to the Wifi at a time. It was not conducive to working at all and this needs to be updated in order to business travelers to stay here. I do hope this gets resolved as I would definitely go back if corrected.

  • Stayed: May 2014, travelled on business
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3  Thank avalonsurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this reviewResponded 12 May 2014

Dear avalonsurf,

Thank you very much for taking the time to share your feedback with us following your recent stay at Taj Boston. We were delighted to learn that you found our location to be perfect for tourists seeking a hotel within easy walking distance to the best shops, restaurants and activities. Further, we were pleased that you appreciated our complimentary morning coffee and danish in our lobby.

We do apologize that you experienced issues with our WiFi during your stay and we have shared your comments with our Executive Committee and Corporate Office. We thank you for bringing this to our attention, as it is with comments from guests such as yourself that we are able to continue to strive to improve our future guest experiences.

We thank you again for your constructive feedback and we hope to have the opportunity to welcome you back to Taj Boston in the near future.

Warm Regards,

Corinna Luebbe
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj Boston

Address: 15 Arlington Street, Boston, MA 02116-3417
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Boston
#25 Luxury Hotel in Boston
#36 Business Hotel in Boston
#36 Romantic Hotel in Boston
#44 Family Hotel in Boston
Price Range: £192 - £515 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Taj Boston 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Taj Boston, the Crown Jewel of Boston Hotels, occupies the city's most prestigious address at Arlington and Newbury Streets. Renowned for its classic style and award-winning service, this 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center. ... more   less 
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Also Known As:
Taj Boston Hotel Boston
Taj Hotel Boston
Boston Taj Hotel

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