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“Fine choice. ”
Review of Taj Boston

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Taj Boston
Ranked #34 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
New York
Level Contributor
122 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Fine choice. ”
Reviewed 20 May 2014 via mobile

Conveniently located comfortable hotel. As befits a longtime and former Ritz hotel, we found the staff generally quite solicitous, and the rooms and halls have an old-fashioned understated grace. Our room overlooking the park was clean and spacious. The hotel requests proper attire in the public areas, so if (like us) you are in town to cheer on a sports team, bring something appropriate if you'd like a drink in the lounge. One major "ding" is that the hotel still charges for wifi - and PER DEVICE no less! It has been a few years now since I've had to pay for wifi at even the most "high end" of hotels. To nickel-and-dime guests already paying multiple 100's of dollars for what is essentially now a public utility is antithetical to the service ethic otherwise displayed. We did encounter one other snag. Due to a hiccup in valeting our car the valet manager graciously offered to comp one day's parking charge. This was not reflected on our final bill. The gentleman checking us out was quite skeptical when we mentioned the oversight, and another individual came out to interrogate us (You didn't get his name? What did he look like? When? What time specifically? Who else was there? etc.) before the charge was taken off. The transaction should have been smoother. But assuming that was an aberration, as the rest of our experience would imply, and assuming the hotel's wifi policy will eventually catch up with the times, we are likely return.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Heather086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this review, 22 May 2014
Dear Heather086,

Thank you so much for taking the time to provide your comments following your stay with us at Taj Boston. We were delighted to learn that you found our staff to be quite solicitous, and that you found our decor to have an old-fashioned understated grace.

We appreciate your comments regarding our Wi-Fi and we have passed your feedback along to our Executive Committee and our Corporate Office. As for your experience with our Front Desk staff, we do apologize that you were made to feel interrogated. We take pride in our gracious, hospitable staff, and we assure you that this type of behavior that you encountered is not the norm amongst our employees. We will evaluate our policies to see where we may improve this process to make it smoother in the future.

We sincerely thank you for taking the time to provide your constructive feedback, as it is from comments from guests such as yourself that we are able to continuously improve our guest experiences. We hope to have the pleasure of welcoming you back to Taj Boston in the near future.

Warm Regards,

Corinna Luebbe
Hotel Manager
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (505)
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English first
Westport, Connecticut
1 review
Reviewed 16 May 2014

Fabulous location, beautiful rooms and excellent service! My fiancee and I stayed with our children in a suite for two nights. It was a great experience for all. We had a gorgeous view of the park. I normally don't sleep well in hotels, but here was an exception. The bed was so comfortable and the bathrooms were beautiful. Nice Fitness Center - better than most hotels. Loved the vibe in the hotel - classy, upscale, yet comfortable and very hospitable. The staff were friendly and very accomodating. Can't beat the location... right across from the park. Lots of restaurants within walking distance, shopping on Newbury Street and a nice walk to Faneuil Hall Marketplace... Highly recommend this stay!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this review, 19 May 2014
Dear Elizabeth B,

Thank you so much for your recent 5 star review following your stay with us at Taj Boston! We were so pleased to learn that your entire family had a wonderful experience, enjoying the gorgeous views of the park from your suite, as well as the hospitable, classy and upscale vibe in our hotel. Further, we were delighted that our comfortable beds allowed you to get a good night's rest so that you could to walk, explore, and enjoy all that Boston has to offer.

We thank you again for taking the time to share your kind comments and we hope to welcome you back to Taj Boston when you return to our city!

Warm Regards,

Corinna Luebbe
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerville, Massachusetts
Level Contributor
11 reviews
5 hotel reviews
Reviewed 15 May 2014

Just want to say how much I enjoy stopping after work at the bar the bartenders are always friendly and since they changed the menu I've enjoyed it immensely (lamb sliders and ribs) the experience should not be missed

  • Stayed April 2014, travelled solo
    • Service
Helpful?
Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this review, 16 May 2014
Dear Keith F,

Thank you for taking the time to share your review regarding The Bar. We are so pleased to hear that you enjoyed popping in after work to have cocktails and sample our new bar menu items. We will be sure to pass along your kind comments to our bar staff and Executive Chef.

We hope to see you again at The Bar soon!

Warm Regards,

Corinna Luebbe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 May 2014

We stayed at the Taj Boston for two nights during a weekend break. The hotel is in a fabulous location right opposite of one of the main parks, neighbouring on what I would call Boston’s ‘Bond Street’. We had a room on the 4th floor overlooking the park. The room was spacious and the bed very comfortable. The décor was a bit dated and the bathroom rather small. It could do with a refurbishment but because of the more traditional look and feel of the hotel, it didn’t really bother us too much – just keep this in mind if you are looking for something new.

We didn’t try any of the hotel facilities, so can’t comment on those. The only thing I would criticize was the arrival experience. The doorman was too busy counting his tip and didn’t help the taxi driver with our luggage – the door staff also didn’t open doors when arriving back at the hotel, which I would usually expect at a grand hotel.

The Wi-Fi situation was also a bit confusing as it was complimentary when we checked-out but at a charge when trying to access it in the room.

If you are looking for a great location from which to explore Boston by foot, I would recommend this hotel keeping my comments above in mind.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chris2401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this review, 19 May 2014
Dear chris2401,

Thank you for your lovely review following your recent stay with us at Taj Boston. We were delighted that you enjoyed our fabulous location, opposite the Public Garden and adjacent to Newbury Street (what you would call Boston's 'Bond Street')!

We were concerned to read your comments regarding the doorman that you encountered, and we would like to offer our apologies on behalf of this individual. We hold our staff to a much higher standard, and we we are truly apologetic that you did not receive the gracious attention that you, and all of our guests, deserves.

We sincerely thank you for sharing your constructive comments, as it is with reviews from guests such as yourself that we may continue to improve our future guest experiences. We hope to have the opportunity to welcome you back to Taj Boston the next time you return to our city.

Warm Regards,

Corinna Luebbe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 May 2014

I stayed at The Taj this past Winter. I wasn't as impressed as I thought I would be. I thought the hotel would be nicer for the price. My room had a pretty view of the city and a beautiful bathroom. The room itself was middle of the grade. We started with cocktails in the lounge area and were there for a couple of hours, which was fun. After dinner at Atlantic Fish, we headed back to the lounge area for an after-dinner drink, which was also very fun. I'm not sure I would stay at The Taj again. Great location, corner of Newbury Street. But, after staying at The Liberty Hotel and The Intercontinental, the Taj was my least favorite. Not a bad experience. I just expected more.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Deven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this review, 19 May 2014
Dear Deven R,

Thank you so much for providing your feedback following your stay with us at Taj Boston. We were pleased to learn that you found our location on the corner of Newbury Street to be great, and that you enjoyed cocktails and lounging at The Bar. Further, we were delighted that you enjoyed the beautiful Boston city views from your room.

We were disappointed to learn that although you appreciated all of the above, we did not meet your expectations. Should you wish to share additional feedback or specific areas for improvement, we may be contacted at: taj.boston@tajhotels.com.

We sincerely appreciated receiving your review, and we hope to have the opportunity to welcome you back to Taj Boston in the future.

Warm Regards,

Corinna Luebbe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2014

In the heart of Boston overlooking the Public Gardens is Taj Boston, the former Ritz Carlton.
It is such a beautiful place that I cannot imagine staying anywhere else on visits to Boston.
Everything is perfect - the position, the ambience, the service, the food! The blueberry pancakes are delicious!
Highly recommended!!

Room Tip: Rooms with a view of the Public Gardens are better but more expensive. My room with a city view was...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DollyGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this review, 15 May 2014
Dear DollyGoldCoast,

Thank you so much for your wonderful 5 star review following your recent stay with us at Taj Boston, and thank you for sharing your great photos on TripAdvisor! We are so pleased that you found your entire experience most enjoyable- from the ambiance, to the service, to the food, and our perfect location in the heart of Boston.

We thank you again for sharing your kind comments and we look forward to welcoming you back to Taj Boston in the near future!

Warm Regards,

Corinna Luebbe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 May 2014

One truly cannot go wrong with a visit to the Taj - be it drinks, dinner or a few night stay. Best location in town. Wonderful staff & a lovely atmosphere. Looking forward to Tiffany's opening up soon.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACT72014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BostonTaj, Hotel Manager at Taj Boston, responded to this review, 14 May 2014
Dear ACT72014,

We truly appreciate your kind words and your continued patronage of Taj Boston and we thank you for sharing your lovely feedback. We were so pleased that you found our staff to be wonderful, our atmosphere lovely, and that you enjoyed our centralized location.

We sincerely thank you again for reviewing your recent experience and we look forward to welcoming you back to Taj Boston in the near future!

Warm Regards,

Corinna Luebbe
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj Boston

Property: Taj Boston
Address: 15 Arlington Street, Boston, MA 02116-3417
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Boston
#25 Luxury Hotel in Boston
#36 Business Hotel in Boston
#36 Romantic Hotel in Boston
#44 Family Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Taj Boston 4.5*
Number of rooms: 273
Official Description (provided by the hotel):
Taj Boston, the Crown Jewel of Boston Hotels, occupies the city's most prestigious address at Arlington and Newbury Streets. Renowned for its classic style and award-winning service, this 1927 landmark hotel overlooks the picturesque Public Garden with swan boat rides and the Boston Common's ice-skating at Frog Pond. Surrounded by art galleries, boutiques and restaurants, the hotel is ideally located near the Theatre District, historic sites, shopping at Copley Place and the Hynes Convention Center. ... more   less 
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Also Known As:
Taj Boston Hotel Boston
Taj Hotel Boston
Boston Taj Hotel

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