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“Outstanding Customer Service!!”

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The Westin Copley Place, Boston
Ranked #29 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Reviewed 17 June 2014

Our parents were celebrating their 50th Wedding Anniversary by returning to the same city that they spent their honeymoon in -- Boston! Upon hearing that this was a very special milestone, Mr. Wedig and his staff rolled out the red carpet!! Our parents were overwhelmed by the kindness and sincerity of the staff at the Westin Copley. The staff at this hotel made our parents trip extra special. We cannot thank you enough for the treatment that our parents received. Not only is this hotel in a perfect location with great amenities, it excels in customer service. The Westin Copley is a must stay if you are visiting Boston!!

  • Stayed: June 2014, travelled as a couple
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Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 1 July 2014

Thank you for staying with us and thanks for this kind note. I'm so glad that we were able to make your parents feel special on such an important day. It was absolutely our pleasure and we hope you get a chance to visit again soon.

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2,014 - 2,020 of 4,041 reviews

Reviewed 17 June 2014

Conveniently located inside the shopping mall bubble, you don't even have to step outside in winter! Above average business hotel with everything expected. Breakfast not included in my rate but plenty of coffee shops and bakeries nearby not to bother with pricey offering.

  • Stayed: February 2014, travelled on business
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1  Thank mljstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 1 July 2014

Thank you for your comments about your last stay with us. We are very fortunate with our location and glad to hear your experience was above average. We look forward to welcoming you back soon.

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Reviewed 17 June 2014

This hotel was perfectly located to many different restaurants, shopping, Fenway park, and many areas within Boston. The place was clean, the room was very nice, and the staff were extremely professional and friendly.

Room Tip: High up, corner room.
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  • Stayed: May 2014, travelled as a couple
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Thank Leslie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 1 July 2014

Thank you for your kind feedback and comments about our staff and location - we agree that they are some of the best! We hope to welcome you back again soon.

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Reviewed 16 June 2014

We have stayed here several times in the last few years, and have always rated it highly for its location and the comfort and general amenities of the rooms, although the bathrooms are smaller than we'd expect. On our last visit, though, it was seriously let down by poor service from the staff, so we returned with some misgivings.

Our two refurbished rooms on the 33rd floor were generously proportioned with great views, and the Westin beds were as comfortable as ever, but unfortunately the staff issues remain. We didn't expect to be able to check in when we arrived at 2:00pm, and were happy when told that the rooms would be ready in an hour. We weren't so happy at 4:00 to be told that the check in clerk hadn't seen that the occupiers of the larger room had a 4:00 checkout, that he couldn't check whether they'd yet checked out and couldn't get a response from housekeeping whether the rooms had been serviced. We were eventually advised that the rooms would be ready at 5:30, and were offered complimentary drinks and appetisers by the front desk manager. Later that evening a request for replacement towels took housekeeping three hours and a reminder call to be satisfied. In short, the staff issues we suffered from on our last visit are still there, and are just not acceptable for a hotel of this quality and in this price bracket.

  • Stayed: June 2014, travelled with family
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Thank elegantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 30 June 2014

Thank you for sharing this feedback about your recent stay with us - in addition to being a loyal guest. I'm happy to hear that you had a chance to experience our wonderful views and enjoyed your stay in our Westin Heavenly Beds. However, I am sorry to hear about your experience with our service as this is not the standard we expect from our staff. I have shared your feedback with the staff to ensure that we can prevent similar things from happening in the future. If you have any other questions or comments to offer about your stay, please feel free to reach out to me directly at john.wedig@westin.com.
Thanks again.

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Reviewed 16 June 2014

Great stay at Copley Place Westin-- beautiful and modern property, well appointed rooms. Mall is convenient too. Good for business travelers.

Had a great service experience from Frank, the concierge. I had called down and someone had given me the wrong time for Starbucks' closing that evening. Frank went out of his way to get me a cup of coffee that evening so I could continue to work-- excellent service , thank you Frank!

  • Stayed: May 2014, travelled on business
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Thank Laura N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 30 June 2014

Thank you for your recent stay and positive feedback. We love our location and property as well and it's great to hear you agree. Frank is fantastic in his role and I'm so glad he delivered the top notch service we expect out of all of our employees. I will definitely pass along your feedback to him - he's a wonderful asset to our team. Thank you again and we hope you get the chance to join us again soon. We look forward to having you back.

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Reviewed 14 June 2014

I've stayed at the Westin Copley place multiple times per year for several years due to nearby family to visit. I cannot say enough about the quality of its staff and how they always make me feel welcome each time I come back! This hotel maintains very high expectations for room cleanliness and comfort, quality of food and service at both its Huntington Restaurant and Bar 10, and overall customer delight. And the location of the hotel cannot be matched - - So convenient to a wide variety of the best that Boston has to offer! I never consider staying elsewhere when I visit this city!

Room Tip: The river view rooms tend to be the quietest and certainly provide the most outstanding views, espec...
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  • Stayed: May 2014, travelled solo
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Thank NC_Betsy_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 1 July 2014

Thank you for your loyalty and feedback about a recent visit. We love our staff and are so glad to hear that you have had wonderful experiences and choose to keep staying with us. We also love our location and feel very lucky to be right in the heart of Back Bay. Thank you for all your wonderful comments and we look forward to seeing you again soon.

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Reviewed 14 June 2014

a great location which nobody can complain. It is connected to Copley Place so its convenient for both business and shopping. The room was spacious and well-maintained. My only complaint is the size of the bathroom, which was somehow on the smaller side. But it's pretty much the default for a Westin in the United States. However, the overall quality of the Westin Copley Place is great. I would come back again.

  • Stayed: December 2013, travelled on business
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Thank ksdsaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnWedig, Manager at The Westin Copley Place, Boston, responded to this reviewResponded 1 July 2014

Thank you for your feedback about our location and room. It's great to hear you had a great experience and enjoyed our proximity to Boston's Back Bay. We look forward to welcoming you back again soon.

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Additional Information about The Westin Copley Place, Boston

Address: 10 Huntington Ave, Boston, MA 02116-5707
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Boston
#21 Luxury Hotel in Boston
#22 Business Hotel in Boston
#25 Family Hotel in Boston
#28 Romantic Hotel in Boston
#29 Green Hotel in Boston
Price Range: £95 - £440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Copley Place, Boston 4*
Number of rooms: 803
Official Description (provided by the hotel):
The Westin Copley Place, Boston is located in Boston's sophisticated Back Bay neighborhood, alongside the best shopping, dining and entertainment that the city has to offer. Famous attractions such as Fenway Park, the Boston Public Library, the Boston Common, and Quincy Market are within close proximity of the hotel and can be easily visited by way of public transportation. Conveniently, the hotel is located just 15 minutes from Boston's Logan International Airport and is easily accessible from I-90, I-93 and Boston's historic Storrow Drive. ... more   less 
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Also Known As:
The Westin Copley Place Hotel Boston
Westin Boston
Westin Copley Place
Boston Westin

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