This hotel has a wonderful view of the Boston skyline across the harbor. The shuttle staff was outstanding and in general the property is maintained. It is convenient to the airport and the T gets you downtown in 2 very short stops.
However, there are a number of issues that prevent me from rating it better.
First, when I book 2 rooms for King beds with harbor views and it is confirmed it is not good to tell me on arrival that there is only 1 King room available with a harbor view.
Next the room I received included internet/WiFi. But Room 811 (or 813, 810, 812) are in the middle of the building so there is no reliable/stable WiFi signal. The solution recommended was to stand next to the door or in the hall and get a signal, then go back into the room. That was not reliable or convenient.
The ice bucket was never emptied over the course of 4 nights, after going to the front desk and bringing it to their attention.
In addition, the glasses (and they were glasses, not cups) were not replaced each day or removed and not replaced. Again, this was noted to the front desk.
The rooms are quiet to exterior (outside of the hotel noise). You hear everything inside the hotel. the elevator ding, the ice machine, the neighboring rooms, hall traffic, etc.
Finally, there are limited and pricey food options in the hotel and nothing nearby.
All in all, for the price of the rooms the execution of details is lacking and should be considered if looking to book this location. I was disappointed that after repeated attempts to call attention to details there was not change in the service level. I would probably consider another property for future visits.
- Official Description (provided by the hotel):
- Modern glass lighthouse compliments the Boston Harbor setting, seven minutes by water transportation to the heart of Boston. Elegant touches, superb facilities and all the amenities complete the picture, tying in the stately flair and nautical theme. This hotel boasts unparalleled views of the city Skyline, and sits right along the banks of Boston Harbor. ... more less
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- Also Known As:
- Hyatt Harborside At Boston`s Logan International Airport Hotel Boston
- Hyatt Hotel Boston
- Boston Hyatt Harborside
- Hyatt Boston