My wife and I went here for our anniversary, and after being to several high end steak houses in Boston, we were anxious to try Morton’s.
My wife’s steak came out overcooked, which was promptly replaced with a correctly cooked one. After the correction, both of our steaks were delicious, but I was a bit surprised that a steakhouse could not get the temperature correct. Truth be told, my steak was also overcooked (I asked for medium and it came medium well) but it was still delicious and I didn’t bother saying anything. The sides were decent; however the twice baked au gratin potatoes had too many scallions, which overpowered the flavor of the dish. The head waiter and manager were both very friendly and helpful; however our waiter apparently did not go to the same school. Our waiter was loud and unprofessional, and appeared to be more interested in the larger tables than taking care of us. Our waiter mentioned four separate times that he was taking care of our desert since it was a special occasion (I think it was actually Morton’s that was taking care of it). We had no idea what he was even ordering for us, which was a bit odd I felt. After we finished eating dinner, we sat with dirty dishes in front of us for ten minutes, even though the waiter passed our table and saw the plates twice. I ended up having to ask the head waiter to clear the plates, as well as wife’s empty cocktail glass which had been empty on the table for about 20 minutes. Our waiter returned and made a comment to us explaining why he didn’t pick up the plates sooner, which made both of us feel very awkward. On a positive note, the gentleman who fills the water was very friendly, and our water glasses were never more than half empty.
The mystery desert finally came, and ended up being a Chocolate Soufflé. The Soufflé was rather bland and barely had a chocolate flavor, plus it had a gritty texture due to some of the sugar not being fully mixed. Since we were not paying for the desert, we didn’t bother to say anything, but it was a letdown regardless. Perhaps the waiter could have let us actually pick our desert, rather than trying to look like a hero and choose something for us. It’s a good thing we don’t have any food allergies! Similar to dinner, we again sat with dirty plates in front of us, even after the waiter delivered the bill. There ended up being an error on the bill which after bringing it to his attention, the waiter had it fixed, but I don’t like having to audit the bill. Oh and my wife’s overcooked steak was still on the bill, which I was a bit surprised about. Typically in nicer restaurants, if a mistake in cooking is made the restaurant will offer something more than just a replacement. I would never ask for a comp, and the steak ended up being delicious, however I was a little surprised at the level of service at this restaurant.
I honestly think that if we had a different waiter, our experience would have been better, but we were no so fortunate. That said I doubt we will be back to this Morton’s any time soon, due to the subpar service. There are far better steakhouses in Boston that have much better service.
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