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Hilton Boston Downtown / Faneuil Hall
Ranked #53 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Lakeland, Florida
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“I'm hungry”
4 of 5 bubbles Reviewed 27 July 2012

Great hotel, good location. But tonight we are in the room watching the opening of the olympics. Big surprise, no minibar, no room service menu. I'm thirsty and starving. Obviously things are a little out of shape due to renovation.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomthenorwegian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 2 August 2012
I’m glad you found our hotel to be generally pleasant, and the location certainly can’t be beat. I’m sorry that your Olympic viewing experience was hampered by your hungriness and that you missed out on our awesome room service because your menu was gone missing. Every room normally has them, and we’ve recently issued new menus with some wonderful new additions to them. Please always feel free to call the front desk and let them assist you in ordering a meal or a snack. We can definitely accommodate requests like that, and with enthusiasm – we love the Olympics too, and did you know we’re actually a sponsor? Go Team USA!
I hope we get to welcome you back soon, and til then safe travels. Cheers, Grady
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1,801 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (281)
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English first
Charlotte, NC
1 review
5 of 5 bubbles Reviewed 27 July 2012

The two doormen, Barry and Chris, were phenomenal. I couldn't have asked for a better stay. They were knowledgable about the city and gave us great recommendations. Anything we needed they provided, from the best way to get around the city to calling us a taxi to go to the airport at the end. It was a great experience!

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 2 August 2012
I’m so delighted to hear that you had a great stay – that’s why we all do what we do, to make your day and hear feedback like that. Barry and Chris will be really proud to hear your compliments. They are both great assets to our wonderful team; they are both very knowledgeable, professional, and truly caring individuals. I hope we see you again soon, and til then happy travels. Best, Grady
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Washington DC, District of Columbia
Level Contributor
113 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 bubbles Reviewed 26 July 2012

This is by far the smallest room I have ever had. You could almost stand next to one wall and touch the opposite wall. Okay--I exaggerate a bit! At one point, I stepped the size of the room off--I believe, it took 12 steps for my size 12 foot to get to the other side (but, this was in May, and I could be off by a step or two). They had to put the bathroom door on a slant because otherwise it would hit the door to the room. Speaking of doors, you could see people walking by in the hallway underneath the door--it was cut way too short. This also made for a noisy stay. For the price, I was not impressed with any aspect of this hotel, and I believe there are many better choices. The furniture, carpeting, drapes and other furnishings did not "feel" clean, and or totally serviceable. Perhaps they were just old and in need of updating. You just can't get comfortable in accomodations like this. This was not what I expect from a Hilton Hotel.

Service was very lack-lustre as well. At one point, we needed to go buy toothbrushes--they didn't offer us any when we discovered that some toilettries had been mistakenly left at home. But, they sent us to a nearby Rite-Aid (I believe) that was already closed by the time we got there...the concierge really should have known that. There was always an extremely long wait for Bell service to bring the car around; and they would never look at you, so you didn't know if they heard what you were saying or not!!! When you pulled the car up, they would yell at you to just leave the keys in the car. I'm sure that practice will stop after a thief is walking by and happens hear that tidbit of info.

We ate in the lobby restuarant once--it was fine. I do not really remember anything spectacular about it, except, for a big guy (6'5"), I found the seating to be very uncomfortable. But, for average sized people, it might be fine.

But, the worse part about our stay was that I am supposed to be a well respected "status" Hilton Honors member. For my loyalty to the Hilton chain, I was afforded a room with a view of a roof, on an inside corridor--I hope it was one of the worst rooms in the hotel. Upon check-in, I requested the upgrade I'm supposed to be entitled to if they are available. But, before I could even get my request out good, I could see the young, and trained (as in Pavlov) desk attendant running over his well rehearsed company line in his head. He promptly told me that the hotel was filled to the brim and there were no upgrades available--eventhough this is a business hotel, and it was a Friday afternoon, at a time at a business hotel when all the business folks have checked out already, and are eagerly on their way home--I know this, because, this is normally me!!! I really do not appreciate people telling me a patent lie.

Room Tip: Unless there is a compelling reason to stay at this hotel, i would find a different place to stay
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Bigger32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 25 July 2012

The hotel is in a great location. We walked to quincy market and down to the commons one night. They hotel made us reservations at King Fish Hall and then sent over a complimentary dessert. It was the perfect start to the New year. Only problem, the room is small so be prepared for that. All and all Great hotel!

Room Tip: Be prepared for a small room. Hard to keep luggage open and be in the room
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lmr05006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 26 July 2012
Thank you for choosing us and sharing your feedback. I am so glad that our concierge helped you enjoy some of the sightseeing areas and great restaurants around us. I regret to hear that your room was smaller than your liking. Should you visit us again, keep in mind we have 66 spacious suites available for upgrades if you’re someone who likes a lot of extra room to move around in! Best regards and thanks again, Grady
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slc ut
Level Contributor
101 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 23 July 2012

Great location rooms are really nice. Everything within walking distance makes this hotel the perfect location. Don't miss little Italy it's some of the best food we've had. Bellman Eddie was great and really went out of way to help us. Thanks for a great stay

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vacationsamany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 26 July 2012
Thank you for your kind comments, and I’m glad you took advantage of the many sights within walking distance of our prime location. I look forward to passing your compliment on to Eddie, who will be so glad to hear it. We’re really lucky to have dedicated individuals like him on our team. I hope life brings you our way again soon, and til then, safe travels. Grady
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1 review
5 of 5 bubbles Reviewed 22 July 2012

Nice rooms, exceptionally courteous and helpful staff. And QUIET. 3 blocks to Fanueil hall, good food very handy. Only place to stay in Boston.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bmorgan43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 24 July 2012
So glad to hear that you had a great stay, and I look forward to sharing your compliment with our dedicated service staff. We will look forward to welcoming you back next time you visit Boston, and as always feel free to ask our excellent concierge for tips on any of the other historic landmarks and places to eat within walking distance of the hotel. Best regards and safe travels, Grady
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North Carolina
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 20 July 2012

Enjoyed a 2 room suite that was very clean, comfortable and contemporary. Within walking distance to Quincy Market and all North End. The staff was very helpful and the concierge even scored us tickets to a Red Sox game. Had room service deliver breakfast that was excellent with very large portions and the hot water for my tea didn't taste like old coffee. Will stay again next time I am in Boston

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank booktek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 24 July 2012
Thank you for your compliments, and I am delighted that you enjoyed the historic neighborhood as well as your relaxing room. With 66 spacious suites in the hotel, we often have availability for room upgrades to make your stay even more comfortable. We look forward to welcoming you back next time you’re in town. Safe travels, Grady
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Additional Information about Hilton Boston Downtown / Faneuil Hall

Property: Hilton Boston Downtown / Faneuil Hall
Address: 89 Broad Street, Boston, MA 02110
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#38 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Official Description (provided by the hotel):
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 
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Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District

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