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“Location, location, location” 5 of 5 bubbles
Review of Hilton Boston Downtown / Faneuil Hall

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Hilton Boston Downtown / Faneuil Hall
Ranked #53 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Bellingham, MA
Level Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Location, location, location”
5 of 5 bubbles Reviewed 27 April 2014

This hotel was perfectly located. It was a five minute walk to the aquarium and Faneil Hall. There are tons of restaurants and shops all within walking distance. They upgraded us to a suite and it was amazing. It had a huge master bedrooms with great views of the city plus an entire living room with a kitchen and dining room. My husband was traveling for work and we tagged along to tour around. There is also a Panera right around the corner if you don't want the expensive breakfast at the hotel.

Room Tip: If you can upgrade, go for the suite.
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (279)
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English first
Newport, Rhode Island
Level Contributor
171 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 27 April 2014

Stayed for a night. 14 floor corner room. Extremely clean. Wish the bathrooms were huge like the Fairmont on the Wharf. Nice staff. Wifi is a charge. Overnight is 45 but valet was very good. Easy walk to Quincy market and north end.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nycnyc12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 27 April 2014 via mobile

From the moment we checked in every staff person from bell man to front desk to concierge to random employee walking within hotel, housekeeping, and last but not least the waiter and omelette maker they all present w excellence in service. Is it the employees is it the training is it both?! Copyright the formula and teach the world!! Service with a smile award goes to the staff at this hotel!!!

Stayed April 2014, travelled as a couple
Helpful?
Thank MiloMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deep River, Connecticut
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

Came to Boston for one day to celebrate my mother in laws 92nd bday and unfortunately the room was substandard, curtains wouldn't open, shower had mold, kitchen cabinet had water damage. And they started our stay off by letting us into someone else's room that hadn't checked out yet. Unprofessional and unaccomadating.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 28 April 2014
Dear rross0633,
Thank you for your feedback. We sincerely apologize for the error when our team initially picked a suite for you. We take such matters very seriously and have addressed it to ensure it does not repeat. We also apologize for the deficiencies in your room. We absolutely agree that our housekeeping and engineering teams must report and correct such conditions prior to a guest’s registration. We do hope we will have the opportunity to provide the level of service you expect from Hilton on a future visit to Boston.
Sincerely,
Brian Martens
Hotel Manager
bmartens@hiltonbostondowntown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 19 April 2014 via mobile

I stayed here for 4 nights because of the location and despite some unkind reviews on this web site. I couldn't be more pleased. Room service and the hotel restaurant were excellent! The bar was very enjoyable and energetic. My room was spotless, and the maid service as good as it comes.

The front desk extended my stay twice without flinching or changing the price (even though they were fully booked dor the Boston Marathon).

Kudos to this 4 star hotel for providing me with a 5 star stay. It was more than I would have ever expected!

Stayed April 2014
Helpful?
Thank KahunaNO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 18 April 2014

The location does not justify the price. Stay somewhere else less expensive that can access Faneuil Hall and the Freedom Trail by the T. The concierge was not really helpful when we asked for recommendations for places for dinner, and the Bellhop didn't even seem to know how to get to Boston Commons or the Freedom Trail by foot.

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 1newjerseymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 21 April 2014
Dear 1newjerseymom,

Thank you for staying with us and sharing your feedback. We are extremely sorry to learn of your experience. We take great pride in the service from our concierge, bell and door teams. We wholeheartedly agree that our team's ability to use their local expertise to advise our guests is a crucial element of our service. Normally, we would say it is a key reason for our success, but we understand we let you down in this respect. We deeply apologize, and we will share your comments with our team to ensure it does not happen again. We will also reach out to you directly in hopes of continuing the conversation to learn more about how we can improve our responses.
Sincerely.
Brian Martens
Hotel Manager
bmartens@hiltonbostondowntown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clifton Park, New York
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 17 April 2014 via mobile

Perfect if your going for the aquarium or Quincy market or the freedom trail. All within a 5 min walk. Got a nice deal on Priceline. Then upgraded for $50 to a huge corner king suite with a sofa pullout that was more like an apartment than a hotel room. Paid$265 for a room that goes for $550. Definitely get an upgrade if traveling with children. Wink wink.

Stayed April 2014
Helpful?
Thank MarkFromUpstateNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Boston Downtown / Faneuil Hall

Property: Hilton Boston Downtown / Faneuil Hall
Address: 89 Broad Street, Boston, MA 02110
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#38 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Official Description (provided by the hotel):
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 
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Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District

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